Pitney Bowes Scale Error
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Pitney Bowes Connect+ 3000 User Guide
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X The article's solution or answer has not yet been confirmed by a client or Pitney Bowes agent. How to resolve Weigh on the Way errors on the
Pitney Bowes Connect+ 2000
Connect+ 500W, Connect+ 1000 and more Issue The meter displays one of the following
Pitney Bowes Postage Meter Troubleshooting
error codes:0311-41-00D9, 0612-42-000D, 0311-41-00DA, 0612-41-0025, 0612-41-0026, 0612-42-0001, 031C-A1-0030, 0612-41-000F, 0612-41-0014, 0612-41-001A, 0612-41-001E, 0612-41-0024,0612-41-0027, 0612-41-0028, 0612-41-0029, 0612-42-000E Cause The Weight On the pitney bowes support Weight (WOW) experienced an error. Resolution UPDATED : January 07, 2016 The following tasks can assist in troubleshooting a Weigh on the Way (WOW) error received on your Connect+ machine. Refer to these four functions http://support.pb.com/ekip/index?page=product_content_list&cat=SC_CONNECT_SYSTEM_ERROR_TYPE_3&detail=SELECT_CONNECTPLUS_SERIES to resolve error codes related to WOW:Check the weighing methodCheck for interferenceCheck the WOW weight limitReboot the Connect+Check the weighing method If the platform scale registers weight from an item and it gets bumped, it may change the weighing method. Check the weighing method using these steps: Select weighing at the bottom of the run mail screenCheck which weighing method has the dot by itIf attached scale or manual http://www.pitneybowes.com/content/support/canada/en/connect_series/error_codes/ka280000000cnc6cac.html weight is selected Select WOW or WOW first piece onlySelect OK Check for interferenceIs the postage on my mail pieces run in WOW mode is not consistent or is the postage wrong? When running the Connect+ in wow mode external interference may cause the postage amount to be incorrect. Touching the center section of the mail transport machine while runningAny air currents hitting the wow section of the machine can cause faulty readings: Check for fans or air vents blowing at the machineTable vibration can cause faulty readingsIs there other equipment running on the table?Is the table the Connect+ located on stable? Check the WOW weight limitAre you getting the error message: Mail piece too heavy? Follow these steps to check the weight limit: Select the green house at the top of the screen to go to the home screenSelect Run mailSelect WeighingSelect WOW or WOW, first piece onlySometimes a software update will set the wow weight limit to 0 gramsYou may have a custom limit If the mail piece weighs more than the limit you will get an error Select edit limit The maximum limit is 500 grams Reboot the Connect+You may be able to clear the error by simply restarting your meter. Here are the
been confirmed by a client or Pitney Bowes agent. Error: 37AF, how to resolve on a DM475 Issue The machine shows pitney bowes error code 37AF and will not print postage. Cause The mail piece was too heavy for the Weigh on the Way (WOW) scale. Resolution UPDATED : January 07, 2016 The WOW pitney bowes scale scale has detected the mail piece to be over the limit for the WOW mail. The limit for mail going through the WOW is 500 grams. Check to make sure the mail piece is not over weight, or rate the mail piece using the attached scale.If the piece does not weigh over 500 grams, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready. Environment Details Product affected: DM475™ Downloads No Downloads Still have Questions ? Live Chat Software Support Client Service Create a Case NA
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