Army Enterprise Email 500 Internal Server Error
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and colleagues ARMY / DEFENSE KNOWLEDGE ONLINE (AKO) SPECIFICS All Army AKO users who have a CAC should now be migrated to DISA's Enterprise Email this means you will no longer be able to access your AKO webmail. EEmail requires 100% 500 internal server error sap enterprise portal CAC use from https://web.mail.mil. Please look at this page for EEmail support. If you are
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getting ready to retire please check out the 'retiring' page. I want to make sure you understand you will no longer have access to your Enterprise
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Email and AKO. AKO transitions to next-generation enterprise services (3 June 2013) Information from the AKO Single Sign On information page at: https://ako.us.army.mil/suite/page/83 The requirement for AKO to go 100% CAC is NOT their choice. They are
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being mandated by the CIO-G6 (Chief Information Officer - G6) office which is based off of JTF-CNO CTO 07-015 (CAC required), Public Key Infrastructure (PKI) Implementation (specifically Task 10). If you are receiving a message that AKO is not trusted, you need to update your DoD Certificates Most AKO access problems can be remedied by following these corrections to your Internet Explorer web browser Are you having problems accessing AKO now that Microsoft has pushed out Internet Explorer 11 as a smart card error the card supplied was not recognized critical update? Go through this guide again. I am the content provider for AKO's CAC Reference Center and answer emails for AKO. The process of registering your CAC with AKO was removed on 1 May 2011. This also means dual CAC holders can use either issued CAC. Read more about it here. Question 1: Why can't I log into AKO with my CAC? Answer 1: Follow the guidance in this PDF. Question 2: When I logon to AKO with my CAC, I see my old CAC certificates (or more certificates than just my own) to choose from. How do I clear the old Certificates? Answer 2: Open Internet Explorer, Select Tools, Internet Options, Content (tab), Certificates (button). Select all of the Certificates you don't want, then select the Remove (button). Question 3: When attempting to login to AKO; the browser closes (crashes); receive "500 - Internal Server Error" message; returns you to the home screen; or just doesn't seem to work. Answer 3: Follow the guidance in this PDF Question 4: How do I change my AKO password? Here's How: Logon to AKO with your CAC. Click: My Account, Account Settings, Change Password. The rest should be self-explanatory. AKO does have a self help video located here. You will need to have Adobe Flash player installed, and be using Internet Explorer to view. NOTE I had to download them, open up IE,
Admin New PM! Personal Zone»Member DirectoryForums»Chat Rooms»ProfileBuddiesIgnore ListGroupsPermissionsPrivate MessagingNotificationsKarmaPreferencesFavoritesMore...DiscussionPollPrivate MessagePhoto AlbumKeyword SearchSearch current forum only Advanced SearchNew Since your Last VisitActive Topics in this CategoryAdd to My FavoritesPrinter Friendly FormatHelpManage dod enterprise portal service: authentication error 12202 TopicManage Content in This TopicManage MembersOnline NowControl PanelCan not log onto ssl peer cannot verify your certificate. (error code: ssl_error_bad_cert_alert) OWA, recieve Error 500Login/JoinWelcome, [Logout]Keith.N posted 05 January 2011 17:58I have search all over the internet and certificate.us.army.mil unexpectedly closed the connection. read some threads on this forums about how to access my conus email from home. My search lead me to this website http://militarycac.com/owa.htm I have tried to access https://militarycac.com/ako.htm the link for JBLM and then other links just to check them out to see if any of them will work for me. My CAC card works when I attempt to log into other sites such as AKO but when I try to log into my email through OWA I get an Error Code: 500 Internal Server http://community.armystudyguide.com/groupee/forums/a/tpc/f/5721042981/m/5897064695 Error. The server denied the specified Uniform Resource Locator (URL). Contact the server administrator. (12202) Does any one have any solution to this problem for me? I use Internet Explorer and Vista 64 Bit.Thanks in advancePosts: 4|Location: JBLM|Registered: 05 January 2011 IP AutobahnSHO posted 05 January 2011 19:32Hide PostIf you've followed all the steps to install the card reader, certificates, etc... and can login to AKO using your CAC,Try closing all browser windows. Make sure your CAC is inserted and wait until the reader is ready (lights stops blinking or is blinking or whatever)THEN open the browser and try typing in the proper URL (website address). Make sure it's "HTTPS" whatever.Be Proud of what you do- and do it Well! ~me Posts: 5284|Location: Ft Gordon (Again!!!) :-||Registered: 22 October 2007 IP Ignored post by AutobahnSHO posted 05 January 2011 19:32Show PostKeith.N posted 05 January 2011 20:40Hide PostNope still not working. It would be so nice to be able to check my JBLM Email from home, is there any ot
your CAC CAC CERTIFICATES TO GAL Change CAC PIN Installing CAC Reader Software 500 Error / Page Cannot Be Displayed ERROR This error is the most common one experienced by users of Outlook Web Access, http://akoarmymil.com/500-error-page-cannot-be-displayed/ also known as OWA. You will typically see the error after selecting your CAC https://www.thursby.com/forum/viewtopic.php?f=11&t=381 certificate and before accessing your mailbox. If you see this screen you will have to close every instance of your browser window and relaunch before you can successfully log in. This error occurs when you do not select the correct email certificate. The typical error process Browse to https://web.mail.mil and click OK. Select your EMAIL certificate and click 500 internal OK* Click your pod link Select your EMAIL certificate again and click OK* *-Because the error is most often tied to the certificate you select there are two points in the process where you may encounter this error screen. Solution! If you encounter this error screen at any point you must close every internet browser window you have open and then start a new browser session. If you receive the above error 500 internal server without the system asking you to select a certificate it is because there is still a browser process open. A reboot may be necessary if closing the browser window does not correct this issue. TIP: Tom in our comments suggests you use the Compatibility View mode for the mail .mil site. Accessing Enterprise Email (OWA) Open a web browser and go to: https://web.mail.mil You will…How to Gain Access to DTMS For questions concerning the process on How to Gain Access… « Previous Post Next Post » 18 Responses to "500 Error / Page Cannot Be Displayed" William Davis April 4, 2013 This site is the most helpful I've seen since the migration. This particular post is in the right vein but shows what is supposed to happen. Everything worked fine to access the Enterprise Account on a new Windows 7 64 bit system before I accessed AKO and downloaded the certs and software. Now I can sign documents and access AKO and other PKI sites but cannot access the DISA OWA. I'm convinced there is a setting I'm missing. I'm pretty good at this type of stuff but it is not my profession. Any thoughts would be appreciated. Reply admin April 4, 2013 Glad to help 🙂 Please like, Sh
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