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and StaffFor the BC CommunityConnected BackupGetting Started (Windows)Getting Started (Mac)Current page: FAQTechnical FAQMultimedia AccountsITS AccountsUninstall Connected Backup (Mac)Reinstall Connected BackupTrouble Logging in or Need to Download Software Again?File CompressionSoftware and HardwareCommunication & Collaboration Search autonomy connected backup review Technology Help Need help? Contact the Help Center at 617-552-HELP, help.center@bc.edu, help
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form, or live tech support chat (M-F 9am-5pm). Website Feedback Breadcrumb navigation: bc home>offices>help>computing essentials>backup>connected backup>Current page: faq Connected Backup
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FAQ connected backup About Connected Backup Who can use the Connected Backup service? How does the backup service work? Is it secure? Can I back up more than one computer? Does it work http://help.unc.edu/help/connected-backup-technician-support-faqs/ on both Mac and Windows computers? What are the minimum system requirements? How long should it take for a backup to run? When are backups scheduled to occur on my computer? Are there any files or folders Connected Backup does not back up? Using Connected Backup How do I start backing up my data? What is my Connected Backup password? How do I download the http://www.bc.edu/offices/help/essentials/backup/ironmtn/faquser.html backup software again? I'm having trouble logging in to my account. How can I log in? How do I retrieve a file? What do I do if I receive a warning in Connected Backup that my backup has failed? Is it possible to change my backup set to exclude certain files? How do I get technical support? About Connected Backup Who can use the Connected Backup backup service? At this time, Connected Backup is only available for your primary BC-provided computer. You may request that ITS evaluate any additional computers you may have to see if they should be backed up using Connected Backup or if other backup strategies should be pursued. Note: As the Connected Backup Service is focused on primary computers, those with a need for lab, server, or large data store backups should contact theirTechnology Consultant to review alternative backup options. How does the backup service work? Autonomy’s "Connected Backup" service provides an online backup and recovery solution for all of the critical data on your computer. An agent (desktop application) that is customized for the Boston College environment is downloaded to your computer. As long as your computer has a high-speedco
do I register a new account? How many accounts can a computer have? How are version upgrades handled? Can individual accounts be moved into my Small Business community? Automatic Backup, Easy File Retrieval: How Connected Backup http://services.connected.com/duke/support/support_Faq_SBS.asp for PC and Mac Works Account Information How can I tell what version I http://www.bentley.edu/offices/client-services/mybackup have? Where do I find my account information? Are account numbers unique to each computer?How is data retrieval safeguarded? How do I request my account information?
Account/Community Options How do I uninstall the Connected Backup for PC and Mac software? How do I reinstall the Connected Backup for PC and Mac software? How do I move/restore/reinstall an account to connected backup a new computer or hard disk? How do I cancel my Connected Backup for PC and Mac account? How do I cancel my Small Business subscription service community? Backing Up Files How often can I do a backup? How can I tell what files are being backed up? How can I confirm backups are taking place? How can I view the files that were backed up? What can and cannot be backed up? autonomy connected backup What is the file retention policy? How do I select/deselect files in the Backup Set tab? How do I use "Find" to locate a particular file? What does this message in the Log mean: "0 Files backed up"? How can files be deleted from storage? Where is my data is stored? Retrieving Files Retrieving Files with the Connected Backup for PC and Mac software How can I retrieve a file I backed up? Why can't I see a file that I backed up a while ago? Retrieving Files with MyRoam/web restore How do I use MyRoam to retrieve files? Why dont I see my latest backup with MyRoam/web restore? Retrieving Files from CD or DVD (Windows only) What's on a CD/DVD and how do I use it? How do I order a CD/DVD of my backups? What are the charges for CDs/DVDs? Billing How and when do I pay the subscription fee? What if I need a receipt? When is the last charge made on a cancelled account? How do I update billing information? How do I get my billing questions answered? Support Center Administration Help How do I find an individual account (search)? How do I cancel an account? How do I order a CD/DVD? How do I view account activity? Privacy and HIPAAan application that automatically backs up the files and folders on your computer. MyBackup also allows you to retrieve any file or folder that has been backed up in the event that the file or folder has been deleted or modified on your workstation. It will also be valuable in a hard drive failure scenario.MyBackup Frequently Asked QuestionsWho is eligible for a myBackup Account?How will myBackup be installed?How do I access the myBackup application?Will a backup occur automatically on my computer?What is a backup set?What happens if a backup is initiated by my computer while I am at home and not connected to the Bentley network?What happens if I shutdown my laptop while a backup is in progress?Is there a maximum backup size limit?Will I know if my computer fails to run an automatic backup?Can I open files being backed up during a scheduled backup?How long will a backup take?What files will not be backed up by default?How long does a file or folder remain in my backup set for retrieval if I delete it from my computer?What happens if I exclude a file or folder from my backup set?Is my backup set protected?Am I limited to using my computer in order to retrieve files and folders from my backup set?AnswersWho is eligible for a myBackup account?All full-time Faculty and Staff with a Bentley issued computer (Windows or Mac) are eligible for a myBackup account. Part-time staff and department PC's are not eligible.How will myBackup be installed?MyBackup is installed by Client Services when computers are prepared for delivery. If you receive a new computer or have your computer reimaged, myBackup will also be installed for you. If you don't believe that myBackup is installed on your computer, please contact the helpdesk.How do I access the myBackup application?A Connected Backup shortcut is located on your desktop as well as a Connected Backup shortcut located within the “Start/All Programs/Autonomy/” program folder.Will a backup occur automatically on my computer?By default, a daily backup will occur automatically on your computer. It will occur at a random time every Monday through Friday between 8:00 a.m. and 5:00 p.m.What is a backup set?A backup set represents all the files and folders that will be backed up on your computer. These files and fold