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three characters are ignored. All searches are case-insensitive. Search [?] Support Portal Home » cPanel » Internal Server Error help, 500 Error Internal Server Error help, 500 Error Internal server errors can be caused by a few different cpanel error log kapatma things. The most common reasons are noted below: Bad Permissions, Writeable by Group Bad .htaccess, Invalid Command Exceeding Resources, Nothing in the Error Log There are steps to take to find out what is causing the errors. To begin troubleshooting: Log into cPanel. In the Logs section, click the Error Log icon. This log will display the last 300 Error Log messages in reverse order. If the Error Log doesn't provide any indication of the issue, try cpanel error log path troubleshooting by following the suggestions listed below. Bad Permissions, Writeable by Group To troubleshoot this error, check your file permissions. In cPanel, in the Files section, click File Manager. Select the button for Web Root (public_html/www). Place a check mark in the box titled Show Hidden Files (dotfiles). Click Go. Review the numbers listed under the Perms column in File Manager. Directories and folders should be set to 755. Executable scripts within the cgi-bin folder must be set to 755. Images, media, and text files like HTML should be set to 644. Bad .htaccess, Invalid Command In the (dot) htaccess file, you may have added lines that are either worded incorrectly or conflicting with other coding in the file. The best way to troubleshoot this is to comment out the lines in the .htaccess file. Always make a copy of the .htaccess file before making any changes to it. You can comment out a line in the .htaccess file by adding # to the beginning of that particular line. For example, if the code in the .htaccess file looks like: DirectoryIndex default.html AddType application/x-httpd-php5 php Then, try commenting it out like so: DirectoryIndex default.html #AddType application/x-httpd-php5 php Broken lines and lines that start with php_flags are the most common mistakes. If you cannot determine which line is the problem, then comment out every line. For additional information regarding php_flags
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Fixes, PHP, Troubleshooting 20 Comments Permalink PHP 500 Internal Server Errors 4.86 (97.14%) 7 votes 500 Internal Server Errors are one of the most common PHP issues that I see customer experience, and it will occur mostly on servers with suPHP or PHP running as CGI. These errors can be caused by something on the server, or an issue on the user's site. Here ‘s what you should do if you see errors: Check the logs You can solve most problems quickly just by looking at the logs: /usr/local/apache/logs/error_log /usr/local/apache/logs/suphp.log Here are some common errors: SoftException in Application.cpp:357: UID of script "/home/user/public_html/test.php" is smaller than min_uid SoftException in Application.cpp:422: Mismatch between target UID (511) and UID (510) of file "/home/user/public_html/test.php" SoftException in Application.cpp:264: File "/home/user/public_html/test.php" is writeable by others These are all permission/ownership issues, indicating that the owner of the PHP file being called in incorrect, or the permissions are higher than what is allowed in suphp.conf. Invalid directions in .htaccess If you're running PHP in CGI or suPHP mode, you can't use php_flag or php_value directives in .htaccess - you either need to use htscanner to allow Apache to parse those commands, or make php-related changes in php.ini within the user's account. You can check the Apache error log in /usr/local/apache/logs/error_log to see if you get something like this: /home/user/public_html/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration If the error log indicates a problem with .htaccess, you need to remove the directives indicated and make sure your ssyntax is correct, and that they are in the correct places. Incorrect ownership or permissions PHP scripts and their immediate parent folder will usually have permissions limits when PHP runs in CGI/suPHP mode. By default, PHP files and their parent folders can not have group or ‘other' writable permissions, and cannot be owned by a user on the system other than than the user that owns the home folder it is located in. Additionally, cPanel's implementation of suPHP does not allow PHP to execute via browser from locations that are not inside a user's home folder. The first thing you should check is that the PHP script and its parent folder(s) are not writable by ‘group' or ‘other', or owned by a different system user. You can usually see if this is an issue by tail