Ntdll Dll Error Outlook 2007
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Full Time Job Ways to Get Help Expand Search Submit Close Search Login Join Today Products BackProducts Gigs Live Careers Vendor Services Groups Website Testing Store Headlines Experts Exchange > Questions > ntdll.dll is causing outlook 2007 to crash randomly Want to Advertise Here? https://support.microsoft.com/en-us/kb/942384 Solved ntdll.dll is causing outlook 2007 to crash randomly Posted on 2010-12-10 Email Clients Outlook MS Legacy OS 1 Verified Solution 4 Comments 2,686 Views Last Modified: 2012-05-10 A user who has been running outlook 2007 on a W7 machine with exchange 2000 SBS successfully for years is suddenly haveing random crashes. After she opens https://www.experts-exchange.com/questions/26672415/ntdll-dll-is-causing-outlook-2007-to-crash-randomly.html the program, she can open 1 email message but when she opens a second outlook crashes and needs to be restarted. This happens randomly (not consistently). The event log shows that ntdll.dll is causing the crash. I am able to access the mail account from another computer running outlook 2007 without a problem (so not a server or database problem). I have also completely uninstalled outlook 2007 on the computer and reinstalled it and up to date service packs but it does not fix the problem. Here is the entry (the error number is 1000, which is not specfic to outlook. Here is the event log entry. Faulting application name: OUTLOOK.EXE, version: 12.0.6539.5000, time stamp: 0x4c12486d Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c Exception code: 0xc0000005 Fault offset: 0x0002219f Faulting process id: 0x16d8 Faulting application start time: 0x01cb98869bd0c870 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: 048582b0-047b-11e0-b53e-0025118ee2f3 HELP PLEASE!!!! 0 Question by:Randy_R Facebook Twitter Li
Outlook, I'd get the same crash error—even rebooting didn't help. The error was in the ntdll.dll. I figured maybe there http://blog.pengoworks.com/index.cfm/2007/8/9/Oh-no-Outlook-crashing-on-ntdlldll-Whew-problem-fixed as something in my POP3 account that Outlook was having problems reading, so I snagged a tool to allow me to read the headers and delete messages. In my POP3 account were some messages with some Shift-J encoding—so I thought for sure that was the cause of the crash. However, even after deleting those messages I was still getting crashes. After over an dll error hour of troubleshooting, I was getting pretty frustrated. I figured at this point it was either some Windows Update that installed itself or a add-on causing the issue. The primary add-on I run is Cloudmark—which is a spam filtering tool. I decided to head on over to their Community Forums to see if anyone else was having this problem. Sure enough it seems office 2007 service like most Cloudmark users started experiencing the problem some time last night. After reading through several more complicated solutions, I found one that was very straightforward and worked for me--just renaming the \Documents and Settings\[Profile Name]\Local Settings\Application Data\Cloudmark. Here are the instructions from WildBill In Vista, go to C:\Users\[Profile Name]\AppData\Local\ and rename the Cloudmark folder to Cloudmark.bad. In XP, go to C:\Documents and Settings\[Profile Name]\Local Settings\Application Data\Cloudmark and rename the Cloudmark folder to Cloudmark.bad. Then start up Outlook and you're good to go. You do not need to uninstall or reinstall Cloudmark. UPDATE: In order to preserve your whitelist settings, you'll want to copy 2 files over from the old directory to the new directory. Close Outlook. Copy the files cdol_firstunblock.dat and cdol_whitelist.dat from your old \Cloudmark.bad\SpamNet directory to your new \Cloudmark\SpamNet directory. Restart Outlook. Those steps worked for me. So if you're having problems getting Outlook to work and you're running the Cloudmark Spam Filter tool, try these steps to see if Outlook starts working again. It worked great for me. Categories: Technology, Personal 22 Comments Modulist Aug 9, 2007 @ 10:56 AM Worked like a charm!