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OFAC Updates Deadlines Calendar Penalties Regulations Compliance Action Courtwatch Ask a Guru ON-DEMAND Conference 2016 BSA/AML Top Gun Premium Service BankCompliance.com LendingNew https://www.bankersonline.com/forum/ubbthreads.php/topics/131362/Reg_E_Letter Top Stories Lending Related Sections Training Lending Tools OFAC Updates https://www.consumer.ftc.gov/articles/0219-disputing-credit-card-charges Penalties Compliance Action Courtwatch Ask a Guru Upcoming Conference Lending Compliance Triage OperationsNew Top Stories Operations Related Sections Training Operations Tools OFAC Updates Penalties Courtwatch Ask a Guru Bankers' Hotline ON-DEMAND Conference 2016 BSA/AML Top Gun SecurityNew Top Stories Security Security error resolution Briefing Related Sections Training Security Tools Bank Robbery Suspects Alerts & Counterfeits OFAC Updates Penalties Courtwatch Ask a Guru Bankers' Hotline ON-DEMAND Conference 2016 BSA/AML Top Gun TechnologyNew Top Stories Technology Tech Talk Related Sections Training Technology Tools Penalties Courtwatch Ask a Guru Bankers' Hotline Forum List · Active Topics · Search e error resolution · Rules · Mark all Read · Help BankersOnline.com » Forums » Banker Forums » Operations Compliance » Reg E Letter Topic Options #131362 - 11/17/03 03:55 PM Reg E Letter Anonymous Unregistered During our last compliance exam the examiners said we need to send anyone who we do not give credit in a Reg E dispute a written explanation. Does anyone have a letter they can share? Thanks. kbarton@pavillionbank.com Top Operations Compliance #131363 - 11/17/03 10:58 PM Re: Reg E Letter Andy Z 10K Club Registered: 10/27/00 Posts: 25864 Loc: On the Net OK, but don't blame me for a long post. Here is a possible series of letters depending on the circumstance, which is prior to the letters text in these examples. Provisional Credit Letter Dear , This letter is to inform you that on __ your account _<(number)>_ was given a

Errors Using a Credit Card Buyer’s Remorse: When the FTC’s Cooling-Off Rule May Help Have you ever been billed for merchandise you either returned or never received? Has your credit card company ever charged you twice for the same item or failed to credit a payment to your account? While frustrating, these errors can be corrected. It takes a little patience and knowledge of the dispute settlement procedures provided by the Fair Credit Billing Act (FCBA).The law applies to "open end" credit accounts, like credit cards, and revolving charge accounts, like department store accounts. It doesn’t cover installment contracts — loans or extensions of credit you repay on a fixed schedule. People often buy cars, furniture, and major appliances on an installment basis, and repay personal loans in installments, as well.Billing ErrorsExercise Your RightsThe InvestigationComplaints About the Quality of Goods and ServicesAdditional Billing RightsComplaintsBilling ErrorsThe FCBA settlement procedures apply only to disputes about "billing errors." For example:unauthorized charges. Federal law limits your responsibility for unauthorized charges to $50;charges that list the wrong date or amount;charges for goods and services you didn't accept or that weren't delivered as agreed;math errors;failure to post payments and other credits, like returns;failure to send bills to your current address — assuming the creditor has your change of address, in writing, at least 20 days before the billing period ends; andcharges for which you ask for an explanation or written proof of purchase, along with a claimed error or request for clarification.Exercise Your RightsTo take advantage of the law's consumer protections, you must:write to the creditor at the address given for "billing inquiries," not the address for sending your payments, and include your name, address, account number, and a description of the billing error. Use our sample letter.send your letter so that it reaches the creditor within 60 days after the first bill with the error was mailed to you. It’s a good idea to send your letter by certified mail; ask for a return receipt so you have proof of what the creditor received. Include copies (not originals) of sales slips or other documents that support your position. Keep a copy of your dispute letter.The creditor must acknowledge your complaint, in writing, within 30 days after receiving it, unless the problem has been resolved. The creditor must resolve the dispute within two billi

 

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