Itunes Store Error Message 9808
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or use Home Sharing, your security software might be the cause. Security software created by companies other than Apple can prevent iTunes from connecting to Apple servers or to devices. Sometimes, you might see a numeric error
What Is Itunes Error -39
messagewhen you sync, update, back up, or restore your device. The following might happen itunes an unknown error occurred (-50) if your security software is causing an issue with iTunes: YouriPhone, iPad, or iPod toucharen't recognized in iTunes, or theywon't back up,
Itunes Error 8364
restore, update, sync, or activate. You see iTunes Errors 4, 6, 1630–1641, 3000–3999, or 9000–9999*. You can’t connect to iTunes Store to buy or download content. iTunes won’t open. *If you see error 9006, your computer itunes unknown error occurred (-54) might not be able to connect to Apple servers or your iPhone, iPad, or iPod touch. Check forcommunication issues between iTunes and Apple software update servers. If you still see the error message,then continue reading to learn how to check your connectivity and security software. Get startedBefore changing your security software's setup: Make sure that the date, time, and time zone are set correctly on your computer. Log in to an administrative itunes sync unknown error -54 user account, not a guest account. Make sure that you have thelatest version of iTunes. UpdateOS XorWindows. Update your security software. If your device isn't recognized, find more information on what to try if youriPhone, iPad, or iPod isn't recognized in iTunes for Macor Windows. Ifyou're still having trouble, continue to the next section. Test your connectivityCheck your hosts fileto make sure that it's not blocking iTunes from communicating with Apple's servers. If you’re having issues using AirPlay, Home Sharing, iTunes, or Remote,test the connectivity between the computers or devicesin your house.They should be connected to the same network and subnet in order to function properly. Ifyou're still having trouble, continue to the next section. Test your security softwareIf you still have trouble after you test your connectivity,your security software could be interfering with your computer's connection with iTunes. In some cases, it might be necessary to temporarily remove your security software to isolate an issue. Some Internet security apps don’t uninstall completely, so you might need to download and run a cleanup utility for your security software for it to be completely removed. Work with your security software provider to allow the complete list of portsand servicesthat Apple products use or if you need help with uninstalling their software. Make sure that t
get more help, find the error code. This is a list of the most common error numbers. Choose your error code to learn what to
Itunes Error 39
do. If the alert message you see includes an error code with itunes could not connect to the itunes store an unknown error occurred 0x80090318 a negative number, look up just the number without the negative sign. 2, 6, 7, 9, 17, 50, 53,
Itunes Error 18
54, 69 126, 127, 193, 310 1202,1415, 1417, 1418, 1428, 1429, 1430, 1436, 1439, 1671 2503 3194, 3212, 3253, 3259 4005, 4013, 4014 5000, 5002 8003 13010, 13014 45054 0xE 0x80090318 https://support.apple.com/en-us/HT201413 If you don't see your error code in the list, try thebasic steps toresolve iTuneserrors.Thenget more help. If you don't see your error code and you're trying to restore or update your iPhone, iPad, or iPod touch, try these steps. Get more help If you see error 1671, iTunes is downloading necessary software and you need to wait for the download to https://support.apple.com/en-us/HT203174 finish. To see when the download will finish, click the arrow in the upper-right corner of iTunes. Learn what to do if iTunes prompts you to authorize your computer when you try to play iTunes Store purchases. Learn how to fix issues with your iTunes Store connection. Make sure that you followed the basic steps toresolve iTuneserrorsor iPhone, iPad, and iPod touch update or restore errors. If you stillneed help,contact Apple Support. Last Modified: Jul 28, 2016 Helpful? Yes No Thanks - please tell us how to help you better. Submit Cancel One Moment Please Thanks for your feedback. 8% of people found this helpful. Additional Product Support Information Start a Discussion in Apple Support Communities Ask other users about this article Wait... See all questions on this article See all questions I have asked Still need help? Apple Footer Apple Support Find an iTunes error code More ways to shop: Visit an Apple Store, call 1-800-MY-APPLE, or find a reseller. Copyright © Apple Inc. All rights reserved. Privacy Policy Terms of Use Sales and Refunds Site Map Contact Apple United States (English)
causes for the issue: 1 – There is an Internet connection issue or 2 – There is a computer security application or other program blocking the connection between the iTunes application and the Apple servers. Common iTunes Network Connection http://www.tech-faq.com/itunes-network-connection-timed-out.html Timed Out Errors The network connection timed out error and related problems are commonly reported by consumers when trying to update their respective iDevice to a newer version of the iOS software. Once the upgrade has occurred, the iPhone, iPad, or iPod Touch then fail to connect to the iTunes Store. Some of the common errors displayed for this error include: iTunes Error 9808 Variations of iTunes Error -3259 “Network Connection Timed Out” “There was an error downloading itunes error your music (-3259)” “There is a problem downloading the software” “iTunes could not connect to the Store. An unknown error occurred (-3259). Make sure your network connection is active and try again.” “Cannot connect to iTunes Store” Steps to Fix the iTunes Network Connection Timed Out Error Step 1 – Determine if your computer or iDevice can connect to the Internet by attempting to browser to non-Apple websites. Many times, iTunes users will forget to try this unknown error occurred step and realize that they have an Internet outage or are no longer connected to a wireless network. If the alternative website loads in the device or computer’s web browser then the Internet connectivity cause can be eliminated as a reason for the error. Step 2 – Ensure the most current version of iTunes is installed on the target computer. You can verify the version of the iTunes program by selecting the “Help” and then “About” menu options from the primary iTunes file menu. A pop-up window will then display showing the version of the software installed on your computer. You can also select “Help” and “Check for Updates” from the iTunes File menu to check for software updates if manual verification and updating is not desired or too many steps for your personal preferences. Step 3 – If your computer or portable device is able to browse to websites (and iTunes is up-to-date), then the issue with the iTunes Network Connection timing out is likely due to an antivirus or computer firewall conflict on the computer. In order for iTunes to contact the Apple server it has to be able to use port 80 and port 443 which should be enabled on computer firewalls. Trusted servers include: phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com, ax.init.itunes.apple.com, and ax.phobos.apple.com.edgesuite.net. Other ports that are considered “well known” that may need to be opened