Kodak Error 4769
Maintenance Overview Knowledgebase Downloads WIMS Scanner Configurator Registration & Activation Warranty Forums Online Documentation Overview Technology Alliance Solution Provider Program Partner Portal Overview Products Hardware Services Offices Partner Programs Overview Financial Information Corporate Responsibility Share Information Shareholder Services Regulatory Announcements News Service Overview News Events and Webinars Careers Newsletter Contact Us This article applies to the following current products, versions, categories and scanners (if applicable): ProductVersionCategory VRS4.1Scanner VRS4.2Scanner VRS4.5Scanner Scanner MakeScanner Model Kodaki610 Kodaki620 Kodaki640 Kodaki660 QAID # 13094 Question / Problem: After installing the Kodak Software Driver Version CD 4.x for a Kodak i600 series scanner, which includes the Kodak i600 TWAIN Driver 9.x, the following error message appears: "Scanner driver must be upgraded to version 6.61 or higher." Answer / Solution: This issue is caused by a conflict between VRS 4.1 or VRS 4.2, and an unsupported version of the Kodak i600 TWAIN driver. The recommended solution is to use the ISIS driver which is certified with VRS 4.2 and VRS 4.5 only. To install the certified ISIS driver:VRS 4.5Upgrade to VRS 4.5. VRS 4.5 can be downloaded from the Kofax VRS 4.5 Downloads page.When the Kodak i600 series scanner is selected during the installation process, VRS 4.5 will install the certified ISIS driver.VRS 4.2Upgrade to VRS 4.2. VRS 4.2 can be downloaded from the VirtualReScan (VRS) 4.2 Downloads page.Once VRS 4.2 is installed, download and install the Component Installer for Kodak i600 series ISIS driver.If updating to VRS 4.2 or 4.5 is not an option, please follow the steps in QAID 8759 to revert the Kodak Driver back to the previous supported version.Related article: QAID 12426 — After installing the Component Installer for the Kodak i600 series scanner, why do I receive the error message: “Error 20235 - KODAK i600 driver returned an error (-4769): Command failed – check log” when attempting to scan in VCDemo? Did this content prevent you from having to contact Kofax Technical Support? YesNoNeed to test N/A Did this content help you? Absolutely Not at all Kofax Customer Portal Kofax Co
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(-4769)" http://www.ibm.com/support/docview.wss?uid=swg21367514 Technote (troubleshooting) This document applies only to the following language version(s): German Problem(Abstract) Capture 5.0 patch 5 suddenly stopped working, https://community.emc.com/thread/124812?start=0&tstart=0 no changes made to the system in month Symptom Customer can start Capture with no problem, Administrator and or other kodak error users, but when start scanning he gets the error: "Pixel Translation driver error: Comand failed - check log (-4769)" The filemon output is giving me the access denied entry below: 9544 12:58:10 FNCaptureApp.ex:244 OPEN C:\WINDOWS\system32 \Deskview\System\ ACCESS kodak error 4769 DENIED DABW206420\scan01 However the permission's are correct and all as before, no vital file on this directory, no custom application either, Capture cannot scan No errors on the event log Cause hardware issue Resolving the problem Scanner display was complaining about "Druckkopf ist nicht installiert" "print head not installed" Solution The tonner of the scanner was lose and after adjusting it back into position all worked fine again Document information More support for: FileNet Capture Capture Professional Software version: 5.0 Operating system(s): Windows Reference #: 1367514 Modified date: 08 April 2009 Site availability Site assistance Contact and feedback Need support? Submit feedback to IBM Support 1-800-IBM-7378 (USA) Directory of worldwide contacts Contact Privacy Terms of use Accessibility
Management Converged Platforms Data Protection Infrastructure Management Platform Solutions Security Storage Dell Products for Work Network Servers Education Partners Programs Highlighted Communities Support » Connect » Developers » Partners » Downloads » 日本語コミュニティ EMC Community Dell Community A AppSync Application Xtender Atmos Avamar C Captiva Celerra Centera CLARiiON Cloud Tiering Appliance Connectrix D Data Domain Data Protection Advisor Disk Library DiskXtender Documentum E ECS eRoom G Greenplum H Host Systems I InfoArchive Isilon ISIS Document Imaging L Leap N NetWorker P PowerPath Prosphere R RecoverPoint Replication RSA S ScaleIO Secure Remote Smarts SourceOne & EmailXtender EMC Storage Analytics Symmetrix U Unity V ViPR Controller Product Communities > Captiva > Discussions Please enter a title. You can not post a blank message. Please type your message and try again. 2 Replies Latest reply: Aug 23, 2011 12:33 PM by dennisx Help with InputAccel's message: Error Scanning Batch: Command failed - check log (4769/EzErr) dennisx Aug 16, 2011 12:17 PM I am using a Kodak i1420 scanner. I checked "My Computer->Manage->Device Manage->Imaging devices" and can see drivers for the i1420. I can scan documents with EMC's ApplicationXtender. InputAccel gives me the mentioned error. Anyone have any clues to the issue? 1656Views Tags: none (add) support Content tagged with support , captiva Content tagged with captiva , inputaccel Content tagged with inputaccel , other Content tagged with other Categories: InputAccel 1. Re: Help with InputAccel's message: Error Scanning Batch: Command failed - check log (4769/EzErr) Bharani Aug 21, 2011 5:34 AM (in response to dennisx) Can you check the event log for any errors logged against Scan module. Report Abuse Like Show 0 Likes (0) 2. Re: Help with InputAccel's message: Error Scanning Batch: Command failed - check log (4769/EzErr) dennisx Aug 23, 2011 12:33 PM (in response to Bharani) Yes. We finally was able to locate the log file but it did not contain any useful information.Our situation: The scanning department requested that the scanner be phyically moved to a new work cube and hooked up to a new Windows PC. The original