Error Cannot Send This Item In Outlook 2007
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Outlook Error Message Cannot Send This Item
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when I was about to send an email with instructions including the screenshots. As soon as I hit the “Send” button, I had an error message saying "Cannot send this item". Outlook didn’t give me any explanation as
Cannot Send This Item The Property Does Not Exist
to why or suggest a resolution. First, I thought the size of the email may cannot send this item outlook 2013 forward be too big because of the screenshots but it seems, this wasn’t the case. After a quick search, I have found out there outlook 2016 cannot send this item is a nifty solution to it. All you need to do is to go to the Format Text menu at the top and choose “Rich Text” in the Format category. Update: For those who are using a different version, https://support.microsoft.com/en-us/kb/2254157 Eileen Cannon kindly shared the instructions below for Microsoft Outlook 2007. "For Outlook 2007 users, open the Options ribbon, and choose “Rich Text” in the Format box. The “Format Text” ribbon does not contain the HTML, Plain Text, and Rich Text options" Comments (45) Faith said on 04-10-2016 This problem ("Cannot send item") happened for me when I tried forwarding an email to someone that contained a .png image file (only 2MB) and I put a screenshotted https://elif.blogs.lincoln.ac.uk/2014/03/14/quick-solution-to-cannot-send-this-item-problem-in-outlook/ image into the body of the email of my own as well. I think that was the issue, for whatever reason. I think Outlook should be able to handle something like this… I tried doing the whole "Rich Text" thing, but that didn't work. Gave me a different error. But anyway, when I tried just forwarding the email with the attached 2MB image with a message without adding a screenshot of my own to it, it sent just fine. Then I composed a brand new email with a message and my screenshot and it sent just fine. It would be really nice if the error message explained what the root of the problem was. Or at least something other than "error"-something that can give a clue as to what I need to do to troubleshoot. Reply Faith said on 04-10-2016 I used Microsoft 2007, by the way. Sandy said on 29-09-2016 This solution did not work for us. A few of our end-users still receive the cannot send item or operation failed, when they attempt to reply or forward an email message. We have tried a repair of Outlook, recreating the Outlook profile, no signature when applying, as well as switching from html to rich text. Any other ideas that I may have missed? Reply Elif Varol said on 29-09-2016 Hi Sandy, Thanks for letting us know. I personally
Cannot send this item It started appearing after they introduced a new Exchange 2010 infrastructure and had migrated some pilot users from their Exchange 2003 environment. At first http://setspn.blogspot.com/2011/10/outlook-cannot-send-this-item.html the repro we found was: start a new mail, type some random stuff in it and then wait. After some time (10 - 15') hit send and see if you get the error. Now that was really lousy to reproduce… On the internet we found a workaround: whenever the error would popup, you can choose the "Format Text" tab en switch between HTML and Rich cannot send Text. Then just hit send again. We weren't satisfied though, because of this formatting workaround we were suspecting a problem with the html of the signature in the mails. We found a hotfix regarding GIF images and outlook but that didn't seemed to solve it. Besides that, our issue wasn't always reproducible and time seemed to be a factor… So we shifted away from the formatting cannot send this issues and looked further. After some network tracing, lots of coffee and patience we seemed to have found the culprit. By clicking right on the outlook tray icon (while holding ctrl down) you can view some connection statistics: And: The picture is a bad example as I'm actually disconnected, but you get the idea. What we were seeing was that we had quit some failed requests. However this wasn't really noticeable in the Outlook from the user point of view. Now we could reproduce our problem by opening several mails and just waiting until a failure popped up in the statistics. After such a failure we couldn't send any of those mails we had open. Once we learned this, we involved some networking guys to check all involved devices: firewalls, load balancers, … and they found out some device was malfunctioning (dropping packets). Summary: if you are hitting the "outlook cannot send this item" error. Don't go for the easy workaround by learning your users to change the format back and forth. In stead do some troubleshooting and check the health of your network, at least if you are seeing connection failures in the stat