Google Play An Error Occurred While Creating Your Order
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Google Play An Error Occurred Please Try Again Later
Exchange is a question and answer site for enthusiasts and power users of the Android operating system. Join them; it only takes a minute: Sign google play we couldn't complete your request up Here's how it works: Anybody can ask a question Anybody can answer The best answers are voted up and rise to the top Google Play : An error occurred while getting the status of your purchase up vote 1 down
Google Play An Error Occurred While Processing Your Purchase
vote favorite I'm unable to buy apps from the Play Store. This is the message I get when trying to buy the app from a desktop computer : (Click image to enlarge) This is what I get when I try to purchase the app from my device (Nexus 5) : It's in French, in English : Unable to process your order. please try again I have already tried clearing the cache for the Play Store app on my device, cleared the cache google play payment error on my browser on my desktop computer, and I tried 2 different credit cards (one Visa, one Mastercard, both working on Amazon). I am able to download free apps, and was able to purchase apps from the Play Store in the past. My phone runs Android 5.1.1 and is not rooted. Does anyone know what the problem could be or even where I could find more helpful error messages? google-play-store paid-apps share|improve this question edited Oct 5 '15 at 12:57 Firelord 11.1k83684 asked Oct 5 '15 at 12:46 2Dee 1065 Thanks for your edit, @Firelord :) –2Dee Oct 5 '15 at 12:59 1 Sure. Imgur provides an easy resize functionality. Append the URL and the image is resized. See here to know what to append: Thumbnail image on Stack Overflow –Firelord Oct 5 '15 at 13:07 add a comment| 1 Answer 1 active oldest votes up vote 0 down vote accepted Silly me, I was trying to purchase the app with the same Google account as the one I use for publishing apps, which is clearly forbidden by Google's policies : Please note that it is against Google’s policies to purchase your own application. You will receive an error message when you try to purchase your own application. Pitty that the error message wasn't a bit more helpful, but the mistake was mine anyway. share|improve this answer answered Oct 23 '15 at 14:54 2Dee 1065 add a comment| Your Answer draft
HelpGoogle PlayHelp forumForum Contact us Payment methods Fix payment issues on your accountIf your payment is declined, can't be processed, or is listed as "not eligible,"try the troubleshooting steps below. These steps may also help if you have seen one of these error messages on Google Play: "Unfortunately, your transaction can't be completed at this time. Please try again or
Unfortunately Your Transaction Cannot Be Completed At This Time
contact us." "There was an issue processing your request. Please call support." "Your order
Google Play Purchase An Error Occurred Please Try Again
was declined because it was considered high risk. Please try again in 30 minutes."
How to fix paymentissues Try a different an error occurred while getting the status of your purchase. payment method Sometimes a different payment method will help your transaction go through. To change your payment method: Go back to the item you want to buy. Tap the price. Next to the price, tap http://android.stackexchange.com/questions/125024/google-play-an-error-occurred-while-getting-the-status-of-your-purchase the Down arrow > Payment methods. Choose a different payment method or add a new one. Complete your purchase. Note: For more information on payment methods in Google Play, see add, edit, and remove payment methods. Make sure your card information is up to date in Google Payments Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information use Google Payments: https://support.google.com/googleplay/answer/1267137?co=GENIE.Platform%3DAndroid&hl=en Remove or update expired cards Expired cards cause payments to be declined. To update expired cards: Sign in to http://payments.google.com with your Google Account. Find the payment method you are trying to use for the purchase. Check the expiration date of the payment methods listed. Remove or update any expired payment methods. Check that your address is up to date If your credit card is registered to a different address that can cause the payment to be declined. To check the address for your card: Sign in to http://payments.google.com with your Google Account. Find the payment method you are trying to use for the purchase. Note the name of the payment method. Go to the Google Payments address book. Check that the address listed by your card matches the billing address of your card. Then, try your purchase again. Remove and re-add your payment method Data issues can cause your payment to be declined. Removing and re-adding the card can fix these issues and help your payment go through. Remove the payment method Sign in to http://payments.google.com with your Google Account. Tap Menu > Payment Methods. Find and tap the payment method you want to remove. Click Remove > Yes, remove it. Re-add the payment method Open the Google Play Stovon GoogleAnmeldenAusgeblendete FelderNach Gruppen oder Nachrichten suchen
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