Exchange Information Store Error
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The Microsoft Exchange Information Store Service Terminated With Service-specific Error -2147221213
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Unable To Initialize The Information Store Because The Clocks
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Unable To Initialize The Microsoft Exchange Information Store Service. - Error 0x96f.
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Microsoft Exchange Information Store Service Won't Start
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a customer down… Situation Engineer reboots an Exchange 2010 server that is apart of a two node DAG, but when the server comes back online the MS Exchange Information Store service is stuck in the "Starting" https://exchangelab.wordpress.com/2014/08/25/fixing-information-store-error-2147221213-ectimeskew-exchange-2007-2010-2013-2/ phase within the Services MMC, and the Microsoft Exchange System Attendant will just not start. http://geekswithblogs.net/marcde/archive/2012/01/31/the-information-store-service-is-stopped-and-will-not-start.aspx All other services are online. What gives? Environment Another pretty simple buildout, Exchange 2010 SP3UR6 running on top of Server 2008 R2 with all patches (security / hotfixes) that are available. Both servers are multiple-role (CAS/HUB/Mailbox) which also has a CAS array and a two node DAG. Two copies of each database in the environment. Troubleshooting The first thing I did was information store confirm that the only two services that were boinked at the time were the Information Store and System Attendant. Best way to actually check this is by running Test-ServiceHealth if you are running Exchange 2010 / 2013, which showed exactly that. When I looked in the Services MMC I did see the Exchange Information Store stuck in the starting state. I looked in the Event Viewer: Application logs to find this error: Log Name: ApplicationSource: MSExchangeISDate: 8/24/2014 exchange information store 11:51:29 PMEvent ID: 5003Task Category: GeneralLevel: ErrorKeywords: ClassicUser: N/AComputer: EXCH01.company.comDescription:Unable to initialize the Information Store service because the clocks on the client and server are skewed. This may be caused by a time change either on the client or on the server, and may require a restart of that computer. Verify that your domain is correctly configured and is currently online. The first thing I did was make sure the Windows Time service was properly pulling the right time source.. w32tm /query /source Since that looked proper (it was the PDC) I moved on and physically checked the time between the two Exchange servers, which looked fine. Confused, I decided to try a force sync of the Windows Time service.. w32tm /resync Afterwards, performed a reboot and avail.. nothing. Back to square one with the databases showing a state of "Failed" and but this time the Information Store service did not get stuck in "starting", it was stopped all together. I attempted to start the service with the following error message: "Unable to start service. Error -2147221213. Please contact your support provider or the vendor" This is a hex error. Luckily enough if you know the internals a bit to Exchange, sometimes you can look up these errors using the Err.exe tool MSFT provides (link). That then shows us this.. # for decimal -2147221213 / hex 0x80040123 : ec
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