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Microsoft Exchange Information Store Service Won't Start2014 SP1 Windows 8.1 Enterprise See all trials » Related Sites Microsoft Download Center TechNet Evaluation Center Drivers Windows Sysinternals TechNet Gallery Training Training Expert-led, virtual classes Training Catalog Class Locator Microsoft Virtual https://support.microsoft.com/en-us/kb/940845 Academy Free Windows Server 2012 courses Free Windows 8 courses SQL Server training Microsoft Official Courses On-Demand Certifications Certification overview MCSA: Windows 10 Windows Server Certification (MCSE) Private Cloud Certification (MCSE) SQL Server Certification (MCSE) Other resources TechNet Events Second shot for certification Born To Learn blog Find technical communities in your area Support Support options For business For developers For IT professionals For technical support https://technet.microsoft.com/en-us/library/bb217994(v=exchg.80).aspx Support offerings More support Microsoft Premier Online TechNet Forums MSDN Forums Security Bulletins & Advisories Not an IT pro? Microsoft Customer Support Microsoft Community Forums United States (English) Sign in Home Online 2010 Other Versions Library Forums Gallery We’re sorry. The content you requested has been removed. You’ll be auto redirected in 1 second. Operations Manager Management Pack for Exchange 2007 Mailbox Information Store Information Store Unable to initialize the Microsoft Exchange Information Store service Unable to initialize the Microsoft Exchange Information Store service Unable to initialize the Microsoft Exchange Information Store service An error occurred in virus scanning while scanning a message Collect: Disk Write Latency An error occurred while accessing the site's X400 object in Active Directory An error occurred while creating the Active Directory object for the public folder Collect: MSExchangeIS: Client:Latency > 10 sec RPCs (Report Collection) Collect: Virus scanner message deletion is disabled Logs could not be interpreted; review MSExchangeIS event 9513 VSS backup failed Cannot start the Exchange Information Store service Unable to initialize the Microsoft Exchange Information Store The public folder store has been restored to an alternate server Collect: Virus scanner has been stopped Collect: MSExcha
Home Sophos UTM 9 Sophos XG Firewall Web Appliance General Malware [Beta] Malware Course Sophos Intercept X Sophos Wireless Knowledge Base Blog Knowledge Base Advisories +Data Control and DLP Email Appliance +Endpoint Security and https://community.sophos.com/kb/en-us/118711 Control +Free antivirus & tools for desktops +General +Mobile device protection +PureMessage http://geekswithblogs.net/marcde/archive/2012/01/31/the-information-store-service-is-stopped-and-will-not-start.aspx +Reflexion +SafeGuard encryption +Server protection & integration Sophos Clean +Sophos Cloud Sophos Home +Sophos UTM 9 +Sophos XG Firewall Web Appliance Tweets by @SophosSupport The Microsoft Exchange Information Store service will not start after uninstalling PureMessage - Event ID 9565 Article ID: 118711 Updated: 10 Nov 2015 0 people found this information store helpful Available in: English | Español | Italiano | 日本語 | Français | Deutsch Issue After PureMessage for Microsoft Exchange has been uninstalled the Microsoft Exchange Information Store service will not start, resulting in failure to access the Information Store. Starting the service, will generate an event log of either one of two errors: 1. ID 9565 with the following message: Invalid virus scanner exchange information store configuration. Unable to start virus scanner 2. ID 9564 with this message: Error 0x3ee starting the Microsoft Exchange Information Store. Failed to init VSERVER. Cause The DWORD value "ENABLED" in the following key is still set to 1 causing the service to attempt to load a DLL of the anti-virus product, however PureMessage has been uninstalled and the anti-virus product is not present. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan What To Do Open the Windows Registry Editor and create a backup of the registry Browse to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan Change the DWORD entry "Enabled" to value "0" Close the Windows Registry Editor Start theThe Microsoft Exchange Information Store service Article appears in the following topics PureMessage Server protection & integration PureMessage > For Exchange Did this article provide the information you were looking for? Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket. Yes No Comment Submit Sophos Footer T&Cs Help Cookie Info Contact Support © 1997 - 2016 Sophos Ltd. All rights reserved.
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