Hasp Error 31
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Hasp Key Not Found Windows 7
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Hasp Container Not Found
to this Portal? Click on Join Now to Sign UpJoin Now Customer Community For downloads and technical documents LOGIN Sentinel Customer Community home latest events resources customer discussion Documentation about gemalto technical support Recent Topics All Forums 0){$loginFrame.show();newTopicCall();}else{location.href='/forumHome.do';}" href="javascript:;" >New Topic Sign In Move this topicForum : Getting Started/ImplementationProduct Updates & ReleasesTroubleshootingMigration Sub forum : Move this topic Cancel Troubleshooting Sentinel HASP (HASP HL, HASP SL, sentinel hasp key not found HASP SRM) rhalcrow Driver error 31 Windows 7 32bit in Troubleshooting •Sentinel HASP (HASP HL, HASP SL, HASP SRM) • 3 years ago Hi,I am having issues with usinga HASP HL dongle. The software was originally working but now the USB is unable to find the driver. Device manager shows: This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)All software has been uninstalled and reinstalled but this has not helped.Tested the dongle on a seperate laptop and this works fine but not on a PC. I have run the Diagnostic tool which found:********************************************************************** SafeNet Inc. :: Sentinel Keys Diagnostic Tool V 1.3**********************************************************************Log File Version : 1.3Start Date : Sun Apr 21 17:39:59 2013End Date : Sun Apr 21 17:39:59 2013 KEY MODULE : 1.3 Sun Apr 21 17:40:00 2013DRIVER FILES : Sntnlusb.sys is not presentThe system cannot find the file specified.DRIVER REGISTERED : Not RegisterdCurrent Driver VERSION : 7.5.8PARALLEL PORT Not Present or Parallel Drivers Not InstalledDRIVER FILE : SENTINEL.SYS PresentFile Size is 92712 bytesDRIVER REGISTERED : Not RegisterdCurrent Driver VERSION : 7.5.8PARALLEL PORT Not Present or Parallel Drivers Not InstalledSERVICE PRESENT : Sentinel Protection ServerSERVICE
by Peter Mercer (Import) on 09 December 2013 03:06 PM Several users reported HASP related errors during installation. Below you'll find a list of the ones reported recently, together with the solutions
Hasp Driver Windows 10
for these errors.Error code 7 (H0007)"HASP key not found (H0007)"This error code might be caused by other HASP dongle protected programs. Please close down all HASP related programs (i.e. EnCase, Smart Mount) and reinstall Intella.Error code 27 (H0027)"Terminal services detected, cannot run without a dongle (H0027)"NOTE: SeeNo RDP access or Error H0027This error code may be triggered because you are trying to https://sentineldiscussion.safenet-inc.com/topic/driver-error-31-windows-7-32bit use Intella via a remote desktop connection. Intella will only run via a RDP or terminal session with the dongle in place.Error code 33 (H0033)"Unable to access HASP SRM Run-Time Environment (H0033)"This error code may be triggered if you run AVG antivirus software. It is probably due to AVG incorrectly blocking access to the HASP install. AVG have been contacted by http://vound.helpserve.com/knowledgebase/article/View/1/0/list-of-possible-hasp-errors HASP and AVG should have by now removed the false detection and deletion of the HASP installer. Solution: If this problem persists, open a Command Prompt and run (as administrator):
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Hardware Key Error Codes Error Codes Error Code 0 – Protection Key Not Detected Cause Unable to detect a HASP Key. Resolution Ensure that the latest HASP device drivers are installed on the PC which the HASP dongle is plugged into. Error Code 100 – Cannot open the HASP Device Driver Cause Unable to detect a HASP Key Resolution Ensure that the latest HASP device drivers are installed on the PC which the HASP dongle is plugged into. Net Status 3 – Communication Error Cause Unable to establish a connection to HASP License Manager Resolution Ensure that there is an active NetHASP License Manager running on the machine with the NetHASP dongle plugged in. In some instances, a NetHASP.ini file may be required in order to point Preactor at a specific machine running NetHASP License Manager. Net Status 15 – No Active NetHASP License Manager was found Cause 1. New installation that was not configured correctly. 2. Network protocol mismatch or configuration problem. 3. Routers/Firewalls blocking the communication between Preactor and the License Manager Resolution 1. Rename any existing NetHASP.ini files. Check if error re-occurs. If the error does not return check the NetHASP.ini is configured correctly. 2. Check that there is at least one common protocol between the machine running Preactor and the License Manager. 3. Check that Port 475 is open for communication. Port 475 is the default communication port for NetHASP. 4. Busy network with a lot of noise can slow down communication. Use a NetHASP.ini file. Net Status 129 – The correct NetHASP is not connected to the NetHASP License Manager Cause Error 129 means that a call has reached a License Manager but did not find the correct NetHASP. This situation can be caused by the following : 1. New installation that was not configured correctly. 2. Hardware problem or conflict. Two or more HASP keys are connected to the same machine. 3. No HASP is connected to the computer. Resolution 1. If you are using a NetHASP.ini file, check that the correct parameters are entered. 2. If you are using more than one HASP, disconnect and retry. 3. If possible replace the HASP to see if this is a HASP hardware issue. 4. Check to make sure that a NetHASP dongl