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& Support Search Help & Support Click to search Help & virgin media wifi not working Support Search Help & Support Experiencing problems? Troubleshooting Broadband search:broadband help Share: Share this article is virgin media down Why can't I connect to the Internet? Direct URL: http://help.virginmedia.com/system/viewArticle.jsp?uuid=D8F4999A-EC08-4648-8279-36AA08352E16 Close Email this article Why can't I connect to the Internet? Close Your email has been sent to Close Print search:caller display
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not working Why can't I connect to the Internet? Can’t connect to the internet? Here’s a checklist of things to try to help you diagnose, and maybeeven fixthe problem.1. Check to see ifthere's a known fault with the serviceThe first thing to do is find out if there’s a known network outage (because of planned maintenance, for example,). You'll need to have accessto another internet
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connection to do this. You can also run some basic checks to try and fix the problem, and even book an engineer online if needed. Go to our Service status area (available 24/7), and follow the on-screen instructions. Or, if you don't have access to another internet connection, you can get live service updatesby calling0800 561 0061.By the way, if you have more than one account with us, and so use more than one modem or Hub, you’ll need the MAC addresses of the devices. You can find these on the label on the underside of the modem or Hub.2. Try to connect to another web siteIf you can connect to other web sites, the problemwill almost certainly bewith theweb site that returned the error message. Double check that you have theright web site address, and have spelt it correctly.3. Check and restart your computer and broadband equipmentCan't access any web sites? It's always worth checking thatpower leads and cables are in place to and from your broadband equipment are securely connected.Are you using a modem and router? Try disconnecting your computer from the router, restarting the modem, and then connecting your co
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