An Error Has Occurred. Contact Your System Administrator In Blackberry
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error has occurred. Please contact your system administrator" appears on the BlackBerry smartphone during the enterprise activation process blackberry world an error has occurred Article Number:000004829 First Published:August 15, 2015 Last Modified:April 12, 2016
An Error Has Occurred Blackberry App World
Type:Support Environment BlackBerry Enterprise Server 4.0 to 5.0 SP4BlackBerry smartphones Back to top ↑
Contact Your System Administrator To Upgrade Windows Server Or Enterprise Editions
Overview During the enterprise activation process, the following error message appears on the screen of the BlackBerry smartphone: An error has occurred. Please contact your system administrator. Back to top ↑ Cause The following can cause this issue: Cause 1 The enterprise activation password is invalid. Cause 2 An Enterprise Service Policy is blocking the activation and the following error message appears on the BlackBerry smartphone: Your Account is not authorized for Enterprise Activation. Note: An Enterprise Service Policy allows a BlackBerry Enterprise Server administrator to control which BlackBerry smartphones are allowed service on the BlackBerry Enterprise Server. For more information on the Enterprise Service Policy, see Article 4861. In the BlackBerry Messaging Agent log, the following log lines appear: [40000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } *** OTAKEYGEN *** sending KEY_ACCEPT transID = 220239464 [35006] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending ESP_AUTH_ACTIVATION_REQ command to Dispatcher, PIN=1234ABCD [30000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending data to Dispatcher, size=303, Tag=50 [40000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SendToDispatcher, Tag=50 [40583] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending packet to device, Size=248, Tag=51, TransactionId=-904724239 [40279] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SubmitToRelaySendQ, Tag=51 [40279] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SubmitToRelaySendQ, Tag=-696931853 [50104] (05/19 15:28:52.569):{0xE24} {ABC@123.com } HandleAuthRespFromDispatcher: User is not authorized for BlackBerry services [30000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } Sending
server is not responding. Please contact your system administrator" appears on the BlackBerry smartphone during the enterprise activation process Article Number:000003378 First Published:August 15, 2015 Last Modified:June 06, 2016 Type:Support Environment BlackBerry Business Cloud Services BlackBerry Enterprise Server BlackBerry smartphone Back to top ↑ Overview During the enterprise activation process, the following error message appears indicating that the activation process http://support.blackberry.com/kb/articleDetail?articleNumber=000004829 failed: The server is not responding. Please contact your system administrator. If the above error is encountered, please see the below checklist. Confirm if the activation password has been set Set the activation password in BlackBerry Manager or the BlackBerry Administration Service Check to see if the email address or password has been incorrectly entered on the BlackBerry smartphone Have the BlackBerry smartphone user type the http://support.blackberry.com/kb/articleDetail?articleNumber=000003378 correct email address and password on the BlackBerry smartphone The temporary password expired due to one of the following: Five activation attempts failedThe BlackBerry smartphone was not activated within 48 hours after the password was createdThe BlackBerry smartphone user typed the password correctly once, but the enterprise activation process could not complete for reasons such as IT policy rejection or a cancelled activation Create a new temporary password for the account in BlackBerry Manager or BlackBerry Administration Service.Check to see if the BlackBerry smartphone user's mailbox is full Clear unwanted content from the mailbox. Confirm that the ETP.DAT activation message has arrived in the BlackBerry smartphone user's mailbox Make sure the messaging server is not filtering ETP.DAT attachments. Confirm if the BlackBerry smartphone has BlackBerry Enterprise Server and email transfer protocol (ETP) services turned on BlackBerry smartphone users with only BlackBerry® Internet S
a RIM BlackBerry Unable to complete Enterprise Activation wirelessly During the initial enterprise activation, the process stops at 90% Error: The server https://www.att.com/support_static_files/KB/KB58046.html is not responding. Please contact your System Administrator Error: An error has occurred. Please contact your System Administrator The BlackBerry devicedoes not proceed past "Activating" or "Retrying" status during the enterprise activation process FIX: Prerequisites Verify the device displays at least two bars of signal anda dataattach Verify the RIM BlackBerry is an error using Handheld Software version 4.0 or later Verify the service is provisioned with a RIMBlackBerryEnterprisedatarateplan Verifythe BlackBerry Enterprise Server version is 4.0 or later Obtainan Enterprise Activation password fromthe BES/IT AdministratorNOTE: The Password will become invalid after five unsuccessful activation attempts or if the account is not activated within 48 hours after the an error has password is created. In both cases the BES/IT Administrator will have to create a new password. There are 3resolutions for this issue. To Resolve from the Handheld Scroll to and select the Settings icon (to select push the trackball in). Scroll to and select the Options icon. Scroll to and select Advanced Options. Scroll to and select Enterprise Activation. Press and hold the ALT key and type +CNFG. Scroll to and select "Wireless Sync" field. Select No, press the Menu key and select Save. Press and hold the ALT key and type +CNFG. Scroll to and select "Wireless Sync" field. Select Yes, press the Menu key and select Save The Enterprise Activation should start again. If the issue continues perform a master reset to wipe the handheld.WARNING: A master reset will erase all data on the handheld. Before proceeding, perform a backup of any personal data using the Backup and Restore tool in BlackBerry D