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Enterprise Content Management IT Strategy & Planning Information Protection Third Procurement Information Governance Forensic Technology Services Forth Project Management Training Design Integration and Deployment Events Blog Careers Contact eDOCS DM integration changes with Adobe Products By Brian Podolsky Technology June 2nd, 2011 With eDOCS DM 5.3 gaining traction among our clients, I wanted to take this opportunity to share my overall experience with the latest version and the upgrade process. I recently upgraded a client from DM 5.2.1 CU5 to DM 5.3 Patch 1. The back-end upgrade went remarkably well, as have all my recent experiences with Open Text eDOCS for the past year or two. In testing the updated client, I couldn't be happier that Open Text embraced MSI technology for the installation and deployment of the DM client. With a simple single command line, I was able to customize a complete client install, without having to run through the DM Extensions Server Setup on the DM server itself as with previous versions. The MSI properly upgraded the previous version without any apparent issues or error messages. Adding the MSP patch to my installation script was also tested without any errors. In testing our pilot deployment, one issue was apparent. The ODMAintegration between Adobe Acrobat and DM was broken! I checked the Open Text Knowledge Center on the proper steps to integrate Adobe with DM, and verified that yes, the API file is in place, and yes the PassiveODMA registry value is in place. Upon opening a support ticket, I was informed that ODMA integration is gone with DM 5.3. In fact, starting with DM 5.2.1 CU4, Open Text was not including the ODMA integration with Adobe. That seemedstrange, since it was working with our 5.2.1 CU5 client just fine. Turns out that if the API file and PassiveODMA registry key are in place from a previous installation, it will still work with CU5 and CU6. However, with 5.3, ODMA integration is no longer in the code, so if you have theAPI file in place,that DM menu option in Adobeis there but that does absolutely nothing. In double-checking the release notes for DM 5.3, I found that this integration change was mentioned, but as the 4th footnote on a page -- definitely not prominent. And no mention of this change with 5.2.1 CU4 in the Knowledge Base or in the Application Note titled "eDOCS DM 5.2.x - How to Successfully Integrate Adobe Acrobat and Adobe Reader". This leads to two valuable lessons for anyproduct integrator: Besure to read all Release Notes, including footnotes! Before deploying a softwa
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