An Error Occurred Contact Your System Administrator Enterprise Activation
error has occurred. Please contact your system administrator" appears on the BlackBerry smartphone during the enterprise activation process Article Number:000004829 First Published:August 15, 2015 Last Modified:April 12, 2016 Type:Support Environment BlackBerry Enterprise Server 4.0 to 5.0 SP4BlackBerry smartphones Back to top ↑ Overview During the enterprise activation process, the following error message appears on the screen of the BlackBerry smartphone: An error has occurred. Please contact your system administrator. Back to top ↑ Cause The following can cause this issue: Cause 1 The enterprise activation password is invalid. Cause 2 An Enterprise Service Policy is blocking the activation and the following error message appears on the BlackBerry smartphone: Your Account is not authorized for Enterprise Activation. Note: An Enterprise Service Policy allows a BlackBerry Enterprise Server administrator to control which BlackBerry smartphones are allowed service on the BlackBerry Enterprise Server. For more information on the Enterprise Service Policy, see Article 4861. In the BlackBerry Messaging Agent log, the following log lines appear: [40000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } *** OTAKEYGEN *** sending KEY_ACCEPT transID = 220239464 [35006] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending ESP_AUTH_ACTIVATION_REQ command to Dispatcher, PIN=1234ABCD [30000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending data to Dispatcher, size=303, Tag=50 [40000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SendToDispatcher, Tag=50 [40583] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending packet to device, Size=248, Tag=51, TransactionId=-904724239 [40279] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SubmitToRelaySendQ, Tag=51 [40279] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SubmitToRelaySendQ, Tag=-696931853 [50104] (05/19 15:28:52.569):{0xE24} {ABC@123.com } HandleAuthRespFromDispatcher: User is not authorized for BlackBerry services [30000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } Sending data to Dispatcher, size=369, Tag=52 [40000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } SendToDispatcher, Tag=52 [40000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } *** OTAKEYGEN *** sending ABORT_TRANSACTION, transID = 220239464 Cause 3 The PIN already exists on ano
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a RIM BlackBerry Unable to complete Enterprise Activation wirelessly During the initial enterprise activation, the process stops at 90% Error: The server is not responding. Please contact your System Administrator Error: An error has occurred. Please contact your System https://www.att.com/support_static_files/KB/KB58046.html Administrator The BlackBerry devicedoes not proceed past "Activating" or "Retrying" status during the enterprise http://www.chicagotech.net/netforums/viewtopic.php?f=1&t=7669 activation process FIX: Prerequisites Verify the device displays at least two bars of signal anda dataattach Verify the RIM BlackBerry is using Handheld Software version 4.0 or later Verify the service is provisioned with a RIMBlackBerryEnterprisedatarateplan Verifythe BlackBerry Enterprise Server version is 4.0 or later Obtainan Enterprise Activation password fromthe BES/IT AdministratorNOTE: The Password will an error become invalid after five unsuccessful activation attempts or if the account is not activated within 48 hours after the password is created. In both cases the BES/IT Administrator will have to create a new password. There are 3resolutions for this issue. To Resolve from the Handheld Scroll to and select the Settings icon (to select push the trackball in). Scroll to and select the Options icon. Scroll to and an error occurred select Advanced Options. Scroll to and select Enterprise Activation. Press and hold the ALT key and type +CNFG. Scroll to and select "Wireless Sync" field. Select No, press the Menu key and select Save. Press and hold the ALT key and type +CNFG. Scroll to and select "Wireless Sync" field. Select Yes, press the Menu key and select Save The Enterprise Activation should start again. If the issue continues perform a master reset to wipe the handheld.WARNING: A master reset will erase all data on the handheld. Before proceeding, perform a backup of any personal data using the Backup and Restore tool in BlackBerry Desktop Manager. To Resolve at the BlackBerry Enterprise Server Install Service Pack 4 to the BlackBerry Enterprise Server (4.0.4). Contact BlackBerry Enterprise Server Administrator to perform the following: Remove Blackberry user from BlackBerry Enterprise Server Re add the Blackberry userto theBlackBerry Enterprise Server Generate new password for BlackBerry user To Resolve at the Computer Based E-mail Client Verify thee-mail client mailbox is not full by sending a teste-mail from the computer based e-mail client to the e-mail client. If message is unsuccessful, delete unnecessary e-mails or contact your system administrator to increase mailbox size. NOTE: For more information on this