An Error Occurred Please Contact Your System Administrator Enterprise Activation
error has occurred. Please contact your system administrator" appears on the BlackBerry smartphone during the enterprise activation process Article Number:000004829 First Published:August 15, 2015 Last Modified:April 12, 2016 Type:Support Environment BlackBerry Enterprise Server 4.0 to 5.0 SP4BlackBerry smartphones Back to top ↑ Overview During the enterprise activation process, the following error message appears on the screen of the BlackBerry smartphone: An error has occurred. Please contact your system administrator. Back to top ↑ Cause The following can cause this issue: Cause 1 The enterprise activation password is invalid. Cause 2 An Enterprise Service Policy is blocking the activation and the following error message appears on the BlackBerry smartphone: Your Account is not authorized for Enterprise Activation. Note: An Enterprise Service Policy allows a BlackBerry Enterprise Server administrator to control which BlackBerry smartphones are allowed service on the BlackBerry Enterprise Server. For more information on the Enterprise Service Policy, see Article 4861. In the BlackBerry Messaging Agent log, the following log lines appear: [40000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } *** OTAKEYGEN *** sending KEY_ACCEPT transID = 220239464 [35006] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending ESP_AUTH_ACTIVATION_REQ command to Dispatcher, PIN=1234ABCD [30000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending data to Dispatcher, size=303, Tag=50 [40000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SendToDispatcher, Tag=50 [40583] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending packet to device, Size=248, Tag=51, TransactionId=-904724239 [40279] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SubmitToRelaySendQ, Tag=51 [40279] (05/19 15:
· Sign In · Help CommunityCategoryBoardDeveloper ResourcesUsers turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for Search instead for Do you mean All New Topics | All New Posts Device Support Forums BlackBerry powered by Android Smartphones (PRIV, DTEK50) BlackBerry Hub+ BlackBerry® 10 Smartphones BlackBerry Leap BlackBerry Classic BlackBerry Passport BlackBerry Z30 BlackBerry Z10 BlackBerry Z3 BlackBerry Q10 BlackBerry Q5 BlackBerry 10 Functions and Features BlackBerry http://support.blackberry.com/kb/articleDetail?articleNumber=000004829 10 Desktop Software BlackBerry 10 Downloaded Applications BBM BBM BlackBerry® OS Smartphones BlackBerry® OS Smartphones BlackBerry® Tablet BlackBerry® Playbook Developer Forums Developer Community Home Welcome & Introductions Social Lounge Application Announcements Applications Platform Good Dynamics Development Native Development Web and Webworks Development Enterprise App Architecture Android™ Development Java Development Testing and Deployment BlackBerry Web Services BlackBerry® Themes and Animated Graphics Adobe AIR https://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Server-5-x/Identifying-and-troubleshooting-enterprise-activation-issues/td-p/9522 Development Services for Developers BlackBerry® Advertising Service BlackBerry® World Development BlackBerry® Push Development Payment Service Developer Programs Built for BlackBerry Developer Resource Center Developer Resource Center Home BES Support Forums : BlackBerry® Enterprise Server 5.x and lower : Identifying and troubleshooting enterprise activat... inside custom componentBlackBerry® Enterprise Server 5.x and lower Reply Topic Options Subscribe to RSS Feed Mark Topic as New Mark Topic as Read Float this Topic to the Top Bookmark Subscribe Printer Friendly Page « Message Listing « Previous Topic Next Topic » « Previous 1 2 3 Next » bumblepie Forums Advisor III Posts: 1,054 Registered: 05-23-2008 My Device: 8110, 8300, 8800, 8700, 9000 Identifying and troubleshooting enterprise activation issues Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content 05-23-2008 03:23 AM When troubleshooting Activation on Blackberry Enterprise Servers, its best to look up the Blackberry Technical Solutions Centre. There is reference Articles/ knowledge Base articles (KB's) in relation to pretty much anything.They are available at www.blackberry.com/btscIn the search field, type the issue your having, or reference arti
a RIM BlackBerry Unable to complete Enterprise Activation wirelessly During the initial enterprise activation, the process stops at 90% Error: The server is not responding. Please contact your System Administrator Error: An error has occurred. Please contact https://www.att.com/support_static_files/KB/KB58046.html your System Administrator The BlackBerry devicedoes not proceed past "Activating" or "Retrying" status during the enterprise activation process FIX: Prerequisites Verify the device displays at least two bars of signal anda dataattach Verify https://wiki.zimbra.com/wiki/BES_User_And_Device_Issues the RIM BlackBerry is using Handheld Software version 4.0 or later Verify the service is provisioned with a RIMBlackBerryEnterprisedatarateplan Verifythe BlackBerry Enterprise Server version is 4.0 or later Obtainan Enterprise Activation password fromthe BES/IT an error AdministratorNOTE: The Password will become invalid after five unsuccessful activation attempts or if the account is not activated within 48 hours after the password is created. In both cases the BES/IT Administrator will have to create a new password. There are 3resolutions for this issue. To Resolve from the Handheld Scroll to and select the Settings icon (to select push the trackball in). Scroll to and select an error occurred the Options icon. Scroll to and select Advanced Options. Scroll to and select Enterprise Activation. Press and hold the ALT key and type +CNFG. Scroll to and select "Wireless Sync" field. Select No, press the Menu key and select Save. Press and hold the ALT key and type +CNFG. Scroll to and select "Wireless Sync" field. Select Yes, press the Menu key and select Save The Enterprise Activation should start again. If the issue continues perform a master reset to wipe the handheld.WARNING: A master reset will erase all data on the handheld. Before proceeding, perform a backup of any personal data using the Backup and Restore tool in BlackBerry Desktop Manager. To Resolve at the BlackBerry Enterprise Server Install Service Pack 4 to the BlackBerry Enterprise Server (4.0.4). Contact BlackBerry Enterprise Server Administrator to perform the following: Remove Blackberry user from BlackBerry Enterprise Server Re add the Blackberry userto theBlackBerry Enterprise Server Generate new password for BlackBerry user To Resolve at the Computer Based E-mail Client Verify thee-mail client mailbox is not full by sending a teste-mail from the computer based e-mail client to the e-mail client. If message is unsuccessful, delete unnecessary e-mails or contact your
BES User And Device Issues - This is archive documentation, which means it is not supported or valid for recent versions of Zimbra Collaboration. BES User And Device Issues Bes User And Device Issues Homepage Please see BES_User_And_Device_Issues - This is archive documentation, which means it is not supported or valid for recent versions of Zimbra Collaboration. Blackberry Calendar Appointments and Address Book Sync Issues Blackberry Calendar Appointments and Address Book Sync Issues Homepage Please see Blackberry_Calendar_Appointments_and_Address_Book_Sync_Issues Calendar Appointments And Or Address Book Not Syncing Calendar appointments and/or Address Book sync issues do not sync with Zimbra Server, while messages are syncing normally. Resolution Steps Stop Blackberry Controller Service Start MS Outlook 2007 Does it prompts you to choose a profile? If it does not, this needs to be corrected. Make sure the BlackberryManager and BlackberryServer profiles are set to 'Prompt' to choose a profile. Choose the BlackberryServer profile to start Outlook Open one of the user's store experiencing this issue and confirm if Appointments and Address Books are synced in Outlook. If appointments/contacts are not synced in the Outlook profile see ZCB_and_BES_Logs_-_BlackBerry and provide both ZCB and BES logs to Zimbra Support. Syncing Of Calendar Takes Long Time Synchronization of calendar items originated from BB device to ZCS may take long time. Resolution Steps If the steps above for Calendar_Appointments_And_Or_Address_Book_Not_Syncing doesn't correct Appointments/Address Book synchronization you'll want to rebuild ZCB. Stop Blackberry Controller service Open Windows Task Manager Make sure Outlook.exe and CalHelper.exe are not running. Stop processes if necessary Open Control Panels - Add/Remove Programs and select Zimbra Connector for BES Choose change option and select option to repair ZCB Start Blackberry Controller service Reference: "Synchronization of calendar items originated from BB device to ZCS may take long time" http://bugzilla.zimbra.com/show_bug.cgi?id=38178 Verified Against: unknown Date Created: 6/15/2009 Article ID: https://wiki.zimbra.com/index.php?title=BES_User_And_Device_Issues Date Modified: 03/24/2015 Try Zimbra Try Zimbra Collaboration with a 60-day free trial. Get it now» Want to get involved? You can con