Content Manager Has Returned An Error In The Response Header
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Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login. Technote (troubleshooting) Problem(Abstract) After logging on to Cognos Connection successfully after a the error "cmauthenticatefailed cm-cam-4005 unable to authenticate. password change, previously scheduled reports will fail, while other non-scheduled reports will run cm-req-4342 an error occurred with the client successfully during this session. Symptom Error message when schedules fail: CM-REQ-4159 Content Manager returned an error in the response header. cam-aaa-0036 unable to authenticate because the credentials are invalid The error "cmAuthenticateFailed CM-CAM-4005 Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login" can be found in the response SOAP header. CM-REQ-4342 An error has occurred cm-req-4342 an error occurred with the client cognos 10 with the client. Cause For performance reasons, the automatic renewal is only performed the first time a user logs in each time period (restarting the Cognos services also resets this check). The time period in this case has been set to 24 hours, but it's not guaranteedto occur at the beginning of a day. The credential renewal check occurs on the first user login within
Cm-cam-4005 Cognos 10
the given time period (24 hours). Forthis reason, the renewal could happen at any point during a day depending on when that time period started. The time period for automatic credential renewal has been set to 24 hours to avoid a scenario where the Content Store is hammered with queries for the users stored trusted credential every single time a user logs in. In a case where you know the users password has changedand they have reports scheduled to run within 24 hours, it's safest to manually renew the credentials within Cognos Connection. Environment Issue occurs in both single server and multi-server distributed environments Resolving the problem For performance reasons, by default the trusted credentials are only automatically renewed once a day. When you change your password, you should renew your credentials manually. Otherwise, if the credentials are used before they are automatically renewed, they might not work. Steps for manually renewing credentials: 1) In IBM Cognos Connection, click the my area options button --> 'My Preferences'. 2) On the Personal tab, under Credentials, click 'Renew the credentials'. Additional information on trusted credentials can be found in the Administration and Security guide here: http://www-01.ibm.com/support/knowledgecenter/SSEP7J_10.2.1/com.ibm.swg.ba.cognos.ug_cra.10.2.1.doc/c_trustedcredentials.html%23TrustedCreden
from Dynamic Query Analyzer Technote cm-req-2378 (troubleshooting) Problem(Abstract) CM-REQ-4159 / CM-CAM-4005 / CM-REQ-4342 when running report from DQA. Symptom The full error displayed when trying to run report from DQA is: CM-REQ-4159 Content Manager returned an http://www-01.ibm.com/support/docview.wss?uid=swg21624618 error in the response header. The error "cmAuthenticateFailed CM-CAM-4005 Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login." can be found in the response SOAP header. CM-REQ-4342 An error occurred http://www-01.ibm.com/support/docview.wss?uid=swg21663793 with the client. Cause Cognos BI server installation and Dynamic Query Analyzer installation are not installed with the same Fix Pack level. Resolving the problem Install the same fix pack on both installation. Verify in the cmplst.txt files from each install that you have the same version. Check here how to tell which service pack of Cognos is installed: http://www-01.ibm.com/support/docview.wss?uid=swg21343355 Document information More support for: Cognos Business Intelligence Dynamic Query Analyzer Software version: 10.2.1 Operating system(s): Windows Reference #: 1663793 Modified date: 2014-02-04 Site availability Site assistance Contact and feedback Need support? Submit feedback to IBM Support 1-800-IBM-7378 (USA) Directory of worldwide contacts Contact Privacy Terms of use Accessibility
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