Cognos Error Ans Mes 0005
Studio; ANS-MES-0005 Technote (troubleshooting) Problem(Abstract) Analysis Studio throws the following error when launched: ANS-MES-0005 Cause Third party browser extensions are enabled in IE Environment Internet Explorer 8 Resolving the problem In Internet Explorer, go to Tools -> Internet Options. Click on 'Advanced' tab Under 'Browsing' section , un-check 'Enable third-party browser extensions' Document information More support for: Cognos Business Intelligence Analysis Studio Software version: 8.4.1, 10.1, 10.1.1, 10.2, 10.2.1 Operating system(s): Windows Reference #: 1624387 Modified date: 2015-01-29 Site availability Site assistance Contact and feedback Need support? Submit feedback to IBM Support 1-800-IBM-7378 (USA) Directory of worldwide contacts Contact Privacy Terms of use Accessibility
On some Windows machines, when attempting to open Analysis Studio, an error message is received when trying to either create a Blank Analysis or open the Default Analysis. The solution in this document is applicable in situations where only specific users and/or specific machines experience this issue. If all users who attempt to use Analysis Studio experience this error, the root cause may be http://www-01.ibm.com/support/docview.wss?uid=swg21624387 something different and it would be best to refer to other KB documents for the "ANS-MES-0005" error. Symptom ANS-MES-0005: An unexpected error occurred. If the problem continues, undo your action or close and re-open your Web browser window. Cause A Windows Registry entry is pointing to the incorrect version of MSXML.DLL. "MSXML3.DLL" http://www-01.ibm.com/support/docview.wss?uid=swg21342626 should be being used, not "MSXML.DLL". Environment Cognos 8 Resolving the problem NOTE: The following solution requires a registry modification. Incorrectly modifying your registry can render your applications and/or OS inoperable. Only follow these steps if you are certain of what you are doing. If you are unsure, ask your network administrator for assistance. The "(Default)" registry key in the "[HKEY_CLASSES_ROOT]/CLSID/{2933BF90-7B36-11d2-B20E-00C04F983E60}/InProcServer32" registry folder needs to be corrected. The key should contain this pathname: "%SystemRoot%\system32\msxml3.dll" If the DLL referenced in the pathname is different than "MSXML3.DLL", correct it so that it is "MSXML3.DLL". Steps:1. Locate the following registry folder in REGEDIT: [HKEY_CLASSES_ROOT]/CLSID/{2933BF90-7B36-11d2-B20E-00C04F983E60}/InProcServer32 2. Open the key called "(Default)" for modification. The value of the key should be "%SystemRoot%\system32\msxml3.dll" If it says "%SystemRoot%\system32\msxml.dll" make sure to correct it. Changes take effect immediately, so Analysis Studio can be tested immediately Historical Number 1037712 Document information More support for: Cognos 8 Business Intelligence Analysis Studio Softw
when using IIS 7.0 Technote (troubleshooting) Problem(Abstract) When using Analysis Studio http://www-01.ibm.com/support/docview.wss?uid=swg21470999 via an IIS 7.0 webserver, conditions that would normally result in a specific error indicating the root cause of a problem are now returning http://businessintelligence.ittoolbox.com/groups/technical-functional/cognos-reportnet-l/ansmes0005-an-unexpected-error-occurred-in-cognos-4976971 the following error which does not explain what went wrong: ANS-MES-0003 A server error occurred. Unable to complete the action Conditions that will result in cognos error this error include but are not limited to: - when a user tries to save a report in a folder for which Write permissions have not been granted - When an inactivity timeout occurs (the error is returned instead of a prompt for logon) - When the message "Working cognos error ans ... Cancel" is displayed and the user decides to cancel, ANS-MES-0003 is returned instead of a "Request was cancelled" message Cause IIS is intercepting status code messages from the IBM Cognos dispatcher and returning a generic error to Analysis Studio. Environment The gateway's webserver is Microsoft IIS 7.0 Resolving the problem There are 2 possible solutions. The first solution will affect every virtual directory on the webserver whereas the second solution targets the specific virtual directory associated with the IBM Cognos gateway. Note: Backup the applicationHost.config file prior to making changes to it. Solution 1 (global): 1) Open the IIS config file, usually located at C:\Windows\System32\inetsrv\config\applicationHost.config 2) Search for "httpErrors" (don't include quotation marks when searching) 3) Replace the httpErrors element with the following: