Error 1316a Uninstall
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read from the file C:\windows\installer\
1316 A network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry Desktop Software.msi" when trying to uninstall/upgrade BlackBerry Desktop Software Article Number:000004272 First Published:August 15, 2015 Last Modified:August 15, http://support.blackberry.com/kb/articleDetail?articleNumber=000004272 2015 Type:Support Environment BlackBerry® Desktop Software Microsoft Windows® Back to top ↑ Overview When the BlackBerry® Desktop Software is uninstalled or updated to a more current version, the following InstallShield® error message appears: Error 1316 A network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry Desktop Software.msi Note : InstallShield is using the installation files from the previous version error 1316 of BlackBerry Desktop Software. Complete the following steps in order, if a step resolves the issue it is not necessary to complete the remaining steps: Step 1 - An older version of BlackBerry Desktop Software is installed Remove the previous version of the BlackBerry Desktop Software and install the new version. Use Add/Remove Programs to remove the previous version. error 1316a uninstall To remove the BlackBerry Desktop Software with Add/Remove Programs, complete the following steps: XP, Vista, Windows 7 Close the BlackBerry Desktop Software. Click Start>Control Panel> double-click Add/Remove Programs or Programs> Uninstall a Program. Select BlackBerry Desktop Software and click Change/Remove or Uninstall. In the InstallShield Wizard window, click Remove and Next. In the Confirm Uninstall window, click OK. In the InstallShield Wizard window, click Finish. Note : Once the uninstall process is completed, it is suggested to reboot/restart the computer. Step 2 - Rename the InstallShield folder and reinstall the BlackBerry Desktop Software. Go to C:\Program Files\Common Files\ Right-click the InstallShield folder and select Rename. Rename the folder InstallShield_old. Install the BlackBerry Desktop Software. Step 3 - Repair the current installation of BlackBerry Desktop Software Download the matching version of BlackBerry Desktop Software from the BlackBerry website. Rename the file from a .exe to .zip Extract the contents of the zip file to a folder on the Desktop. Run the uninstall process of BlackBerry Desktop Software but when the Installshield Wizard pops up be sure to sel