Installshield Upgrade Error 1316
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InstallShield InstallShield 2010 Minor Upgrade Fails with "Error 1316. A network error occurred ..." If this is your first visit, be sure to check out the FAQ by clicking the link error 1316 the specified account already exists uninstall above. You may have to register before you can post: click the register
Installshield Error 1316 Account Already Exists
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Installshield Error 1316 The Specified Account Already Exists
Mode Switch to Threaded Mode 05-05-2010,10:18 AM #1 hbchai View Profile View Forum Posts User (5+ Posts) Join Date Mar 2010 Posts 7 Minor Upgrade Fails with "Error 1316. A network error occurred ..." Wanted to post my experience in case anyone else is struggling with the same problem. I experienced an issue today where an upgrade installation failed at the "Registering Product" step, with "Error error 1316 the specified account already exists vmware 1316. A network error occurred while attempting to read from the file ..." . The "Downloaded Installations" subdirectory referred to was not the correct one for the package being uninstalled. I found that the problem was caused by our changing the "Product Name" property of the installation package. There isn't a specific indication in the IS documentation that changing this value affects the upgrade process, but it does - we had decided to add the version number to this property as a convenience, i.e. so that it showed up under Add/Remove Programs. However, it appears that differing Product Name's will cause the (genius) installer not to be able to locate the previous package. Sad but true (isn't that the story of InstallShield?). Long story short - choose a version-agnostic Product Name, and stick to it! Haw-Bin Reply With Quote 05-05-2010,01:50 PM #2 DebbieL View Profile View Forum Posts Technical Writer Join Date Jan 2004 Posts 2,074 Changing the ProductName property is not an issue for minor upgrades. I think that you encountered an issue because by default in InstallShield, the name of the .msi package is based off of this property. Thus, if you change the ProductName
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1316 A network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry Desktop Software.msi" when trying to uninstall/upgrade BlackBerry Desktop Software Article Number:000004272 First Published:August 15, 2015 Last Modified:August 15, 2015 Type:Support http://support.blackberry.com/kb/articleDetail?articleNumber=000004272 Environment BlackBerry® Desktop Software Microsoft Windows® Back to top ↑ Overview When the BlackBerry® Desktop Software is uninstalled or updated to a more current version, the following InstallShield® error message appears: http://geekdrop.com/content/error-1316-solution-the-specified-account-already-exists Error 1316 A network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry Desktop Software.msi Note : InstallShield is using the installation files from the previous version of BlackBerry error 1316 Desktop Software. Complete the following steps in order, if a step resolves the issue it is not necessary to complete the remaining steps: Step 1 - An older version of BlackBerry Desktop Software is installed Remove the previous version of the BlackBerry Desktop Software and install the new version. Use Add/Remove Programs to remove the previous version. To remove the BlackBerry account already exists Desktop Software with Add/Remove Programs, complete the following steps: XP, Vista, Windows 7 Close the BlackBerry Desktop Software. Click Start>Control Panel> double-click Add/Remove Programs or Programs> Uninstall a Program. Select BlackBerry Desktop Software and click Change/Remove or Uninstall. In the InstallShield Wizard window, click Remove and Next. In the Confirm Uninstall window, click OK. In the InstallShield Wizard window, click Finish. Note : Once the uninstall process is completed, it is suggested to reboot/restart the computer. Step 2 - Rename the InstallShield folder and reinstall the BlackBerry Desktop Software. Go to C:\Program Files\Common Files\ Right-click the InstallShield folder and select Rename. Rename the folder InstallShield_old. Install the BlackBerry Desktop Software. Step 3 - Repair the current installation of BlackBerry Desktop Software Download the matching version of BlackBerry Desktop Software from the BlackBerry website. Rename the file from a .exe to .zip Extract the contents of the zip file to a folder on the Desktop. Run the uninstall process of BlackBerry Desktop Software but when the Installshield Wizard pops up be sure to select Repair, when the Windows Installer error messag