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March 3, 2013 Hi... I just got a new MacBook Pro and Word is installed on it. Word keeps crashing in the middle of me writing comments (not changing zotero fields) in track change bubbles. Here is the latest https://forums.zotero.org/discussion/28138/word-in-mac-crashes-while-making-track-changes-i-think-zotero-plugin-might-be-part-of-the-problem/ report... judging from the wording used for the doc they requested, I am wondering http://word.mvps.org/mac/word2008issues.html if Zotero has something to do with this. Has anyone else had this problem? Word froze - here was the error message: A file error has occurred. Check your network connections or make sure the disk is properly inserted and not defective. (Katie Wilson 1r graded.docx) Then it seemed to come back and then it crashed. Her is that crash error has report: Microsoft Error Reporting log version: 2.0 Error Signature: Exception: EXC_CRASH (SIGTRAP) Date/Time: 2013-03-04 04:05:30 +0000 Application Name: Microsoft Word Application Bundle ID: com.microsoft.Word Application Signature: MSWD Application Version: 14.3.1.130117 Crashed Module Name: merp Crashed Module Version: 2.2.4.130117 Crashed Module Offset: 0x00003782 Blame Module Name: Microsoft Word Blame Module Version: 14.3.1.130117 Blame Module Offset: 0x00025191 Application LCID: 1033 Extra app info: Reg=en Loc=0x0409 Crashed thread: 0 Finally Word requested this file be sent... Zotero is error has occurred in the name... not sure why: The following files will be sent: /Applications/Microsoft Office 2011/Office/Startup/Word/Zotero.dot /Users/kwf7t/Documents/Comps/Spring 2013/TA-RRRiF S13/Film Reviews/Places In The Heart/Katie Wilson 1r graded.docx /Applications/Microsoft Office 2011/Office/Media/Document Elements/Table of Contents.dotx adamsmith March 4, 2013 they're requesting Zotero.dot because it's in the startup folder, meaning it's open at that point. Zotero.dot only puts bar with the Zotero icons in Word and/or the apple script menu, almost certainly it's not the source of the crash.There were in the past some cases of Zotero not interacting well with track changes, but that should be solved and we haven't heard anything in years. Unless you hear differently from MS this doesn't seem like it's Zotero related. siemprechipil March 4, 2013 Thank you! I hope this can get resolved. If by chance they mention something to do with Zotero, I will post it here. (I doubt they will ever get back to me.) s.nijjer May 7, 2014 Hi Siemprechipil, I wonder, did you ever get a response to this issue. My MS word crashes all the time, and I've just realised its often in documents that have had Track Changes in them - even if all are accepted at that point. siemprechipil May 7, 2014 hi s.nijjer, This was a while ago... but have you tried turning off "use balloons to display changes"in Word's Track Change
Word:mac How Word Operates Templates in Word:mac Macros/VBA & AppleScript How-To: Quick Takes How-To: In Depth Fonts & Languages Printing Reference Accessing forums Microsoft's How-To Articles Resources & Links Word 2008: Existing Issues, Some with Workarounds compiled by Beth Rosengard and Daiya Mitchell These issues are compiled from reports on the newsgroups. We expect that updates will fix them. Please post to the Word newsgroup if you can confirm an issue is fixed, or that it persists despite an update. Updates In general, you can find updates at Mactopia Downloads, or you can select Help>Check for Updates in any Office program. Each update is also linked from the Description in the MS Knowledge Base. HOWEVER, please click on the Mactopia link for Additional Information for best practice on installing it, and also see here. If you find yourself trapped in a Setup Assistant/AutoUpdate loop after installing the SP1 Update, see the fix posted here. Contents Can't Save This is our current hot seller, sadly. Changes to OS X in Snow Leopard (OS 10.6) have bought this issue back with a vengeance. Crash on Launch or Quit Translation Can't Find the Internet Can't Change the Default Double-Spacing My Printer Only Prints Blank Pages! File>Open Menu Causes Crash/Freeze "This Picture is an Unsupported Graphics Format or May Be Damaged" Messages about Full Memory and Work File Can't Paste into Dreamweaver (or other programs) "A File Error Has Occurred..." GoBack Command Fails Word Doesn't Print Graphics Things Missing from the Status Bar: Line Number, Section Number, Overtype 1. Word Crashes on Launch or Quit Microsoft has confirmed that a possible cause for Word 2008 crashing on launch (or quit) is the presence of preference files from previous versions of Word. If you have this problem, try one of these workarounds: Look for Old Preference Files Quit out of all versions of Word and trash (or rename) all Word preference files prior to Word 2004: [username]/Library/Preferences/Microsoft/Word Settings (10) Hard Drive/OS 9 System Folder/Preferences/Microsoft/ Word Settings (9) Hard Drive/OS 9 System Folder/Preferences/Microsoft/ Word Settings (8) Hold Down the Shift key while Launching Word. This bypasses the First Run Update process so Office doesn't go looking for previous version preference fil