Error Messaging Guidelines
Contents |
Studio 2015 products Visual Studio Team Services Visual Studio Code Visual Studio Dev Essentials Office Office Word/Excel/PowerPoint Microsoft Graph Outlook OneDrive/Sharepoint Skype Services Store Cortana Bing Application Insights Languages & platforms Xamarin
Brand Messaging Guidelines
ASP.NET C++ TypeScript .NET - VB, C#, F# Server Windows Server SQL Server safe messaging guidelines BizTalk Server SharePoint Dynamics Programs & communities Students Startups Forums MSDN Subscriber downloads Sign in Search Microsoft Search Windows Dev error messaging best practices Center Windows Dev Center Explore What’s new for Windows 10 Intro to Universal Windows Platform Coding challenges Develop for accessibility Build for enterprise Windows Store opportunities Docs Windows apps Get started Design
Error Messaging Ux
and UI Develop API reference Publish Monetize Promote Games Get started UI design Develop Publish Desktop Get started Design Develop API reference Test and deploy Compatibility Windows IoT Microsoft Edge Windows Holographic Downloads Samples Support Why Windows Dashboard Explore What’s new for Windows 10 Intro to Universal Windows Platform Coding challenges Develop for accessibility Build for enterprise Windows Store opportunities Docs Windows apps Get started
Error Messages Examples
Design and UI Develop API reference Publish Monetize Promote Games Get started UI design Develop Publish Desktop Get started Design Develop API reference Test and deploy Compatibility Windows IoT Microsoft Edge Windows Holographic Downloads Samples Support Why Windows Dashboard Debugging and Error Handling Error Handling About Error Handling About Error Handling Error Message Guidelines Error Message Guidelines Error Message Guidelines Error Mode Last-Error Code Notifying the User Message Tables Fatal Application Exit Error Message Guidelines TOC Collapse the table of content Expand the table of content This documentation is archived and is not being maintained. This documentation is archived and is not being maintained. Error Message Guidelines An error message is text that is displayed to describe a problem that has occurred that is preventing the user or the system from completing a task. The problem could result in data corruption or loss. Other message types include confirmations, warnings, and notifications. The guidelines in this topic are intended to help you write clear error messages that are easy to localize and useful for customers. Poorly written error messages can be a source of frustration for users and can increase technical support costs. A
on our websites. And they happen in real life. Sometimes it’s because we made a mistake. Or maybe friendly error messages examples a system failed. Maybe it really was the user’s fault. Whatever the
A Error Message
cause, these errors—and how they are communicated—can have a huge impact on the way someone experiences your website error message text prank or app. Often overlooked, an ill-constructed error message can fill users with frustration, and send them packing. A well-crafted error message, on the other hand, can work wonders. It can https://msdn.microsoft.com/en-us/library/windows/desktop/ms679325(v=vs.85).aspx turn a moment of frustration (abandonment) into a moment of delight (and ideally, conversion). Every error, regardless of who is to blame, becomes a point of friction for your users. Well-written error messages can help reduce that friction. As UX designers, we like to reduce friction. So let’s get on with it. Introducing the 4 H’s So how do we write, http://uxmas.com/2012/the-4-hs-of-writing-error-messages or rewrite, our error messages to keep our users on track? It’s not that difficult, really. We just need to consider the 4 H’s of writing error messages. Error messages need to be: Human Helpful Humorous Humble Let’s look at these more closely. 1. Human The number one rule is to make sure your error messages sound like they’ve been written for humans. There’s nothing more frustrating than an error like this one. It sounds like it has been written by a robot. For a robot. Put your customer service hat on—think of your error message as a conversation with your user. Make sure it’s polite, understandable, friendly and jargon-free. The Firefox error message is a better example. Think about your audience. How would you explain the error to them, in human speak? Write those words down. That’s your error message, right there. 2. Helpful OK, so your error message is readable. But is it helpful? The rules to crafting helpful error messages are fairly straightforward. Ask yourself: Is it visible? There’s no point displaying an error message if th
Style Color Icons Imagery Typography Writing Layout Principles Units and measurements Metrics & keylines Structure Responsive UI https://material.google.com/patterns/errors.html Split screen Components Bottom navigation Bottom sheets Buttons Buttons: http://www.nomensa.com/blog/2010/4-rules-displaying-error-messages-user-experience-perspective Floating Action Button Cards Chips Data tables Dialogs Dividers Expansion panels Grid lists Lists Lists: Controls Menus Pickers Progress & activity Selection controls Sliders Snackbars & toasts Steppers Subheaders Tabs Text fields Toolbars Tooltips Widgets Patterns error message Confirmation and acknowledgement Data formats Empty states Errors Fingerprint Gestures Launch screens Loading images Navigation Navigation drawer Navigational transitions Notifications Permissions Scrolling techniques Search Selection Settings Swipe to refresh Growth & communications Introduction Onboarding Feature discovery Gesture education Usability Accessibility Bidirectionality Resources Color palettes Devices Layout error messages examples templates Roboto & Noto fonts Sticker sheets & icons Google © Site feedback Privacy Terms Errors Errors occur when an app fails to complete an expected action.Some examples of errors include:When user input is not understoodAn app failing to loadIncompatible operations are run concurrentlyTypes of errorsUser input errors App errors Incompatible state errorsSpecific error patternsForms General usage errors Sync errors Connectivity Permissions Contents Usage User input errors App errors Incompatible state errors Usage Expand and collapse content An arrow that points down when collapsed and points up when expanded. Errors occur when an app fails to complete an action, such as:The app does not understand user inputThe system or app failsA user intends to run incompatible operations concurrentlyMinimize errors by designing apps that make it easy for users to input information flexibly. Apps should ac
Experience View 21 comments Outline In order to display error messages on forms, you need to consider the following four basic rules: The error message needs to be short and meaningful The placement of the message needs to be associated with the field The message style needs to be separated from the style of the field labels and instructions The style of the error field needs to be different than the normal field By combining these four rules, it is possible to provide the necessary information to users where they have made mistakes on filling in forms and how to rectify them quickly and easily. This will encourage and help users to continue with their journey on the site; reduce basket abandonment; increase site registrations; increase enquiries about an application form and so forth. Introduction A typical interaction with many websites is filling in forms. For example, if you are buying something online, you have to give your card details, delivery address and other personal information. By clever placement of labels, instructions to fill in a field and additional design elements can make a form less daunting and may result in fewer mistakes made (Jarrett, C. and Gaffney, G., 2008). However, I have seen that users make the same mistakes on forms again and again as these websites show error messages which are either not very clear to the user or because of their placement; users are unclear what messages relate to. This article focuses on how to provide error messages on forms from a user experience perspective. The message The error message needs to be clear, precise, short and punchy. Users should be able to immediately understand what ‘mistakes they have made’ and how to recover the error. This is fundamental and will have a huge impact if users can’t immediately understand what mistake they have made. One example of an unclear error message is on the Hotmail registration page where it asks for user’s ‘Birth year’. I remember using only two digits to represent a year before the year 2000. Well, the form does not give any instruction on that; even the error message does not give a clear idea of what was wrong with entering two digits for my birth year. Figure 1: Hotmail registration page- error message not providing how to put the bir