Friendly Web Error Messages
Contents |
on our websites. And they happen in real life. Sometimes it’s because we made a mistake.
Examples Of Good Error Messages
Or maybe a system failed. Maybe it really was the user’s fault. friendly error messages examples Whatever the cause, these errors—and how they are communicated—can have a huge impact on the way someone experiences
Error Message Examples Text
your website or app. Often overlooked, an ill-constructed error message can fill users with frustration, and send them packing. A well-crafted error message, on the other hand, can work error messages ux wonders. It can turn a moment of frustration (abandonment) into a moment of delight (and ideally, conversion). Every error, regardless of who is to blame, becomes a point of friction for your users. Well-written error messages can help reduce that friction. As UX designers, we like to reduce friction. So let’s get on with it. Introducing the 4 H’s error messages best practices So how do we write, or rewrite, our error messages to keep our users on track? It’s not that difficult, really. We just need to consider the 4 H’s of writing error messages. Error messages need to be: Human Helpful Humorous Humble Let’s look at these more closely. 1. Human The number one rule is to make sure your error messages sound like they’ve been written for humans. There’s nothing more frustrating than an error like this one. It sounds like it has been written by a robot. For a robot. Put your customer service hat on—think of your error message as a conversation with your user. Make sure it’s polite, understandable, friendly and jargon-free. The Firefox error message is a better example. Think about your audience. How would you explain the error to them, in human speak? Write those words down. That’s your error message, right there. 2. Helpful OK, so your error message is readable. But is it helpful? The rules to crafting helpful error messages are fairly straightforward. Ask yourself: Is it v
Innovation By Design A showcase for ingenious design solutions. World Changing Ideas New workplaces, new food sources, new medicine—even an entirely new
Error Message Text
economic system. Style Revolution These innovators are turning the fashion world 500 error message examples upside down. Created for and commissioned by Infiniti. Fashion Forward The creators, innovators, and disruptors who
Best Error Messages
are rethinking the way we interact with fashion. Out of Office With Industry leaders offer a glimpse of their lives outside of the office--and how these experiences http://uxmas.com/2012/the-4-hs-of-writing-error-messages have helped to get them where they are today. Creative Conversations Creative dialogue can reinvent your business, your brand, and your career. Join Fast Company on a multi-platform exploration of the art of conversation. Mind and Machine Computers are getting smart--very smart. Fast Company explains the complex and increasingly influential world of artificial intelligence https://www.fastcodesign.com/3026604/7-of-the-best-error-messages-on-the-internet and machine learning. It’s Good Not To Be Home A collaboration to elevate and enhance the Hyatt Regency hotel experience. Master Class How the top talent from creative fields get work done. Fast Forward Created for and commissioned by Workday. Startup Report The up-and-coming companies that are disrupting industries. Current Issue Subscribe Follow Fast Company We’ll come to you. Edit Edit Post See Revisions New Content Post Promo Unit Issue Macro Quiz Bracket Admin Panel Slates Graphics Interactive Product Spaces Search 1 minute read 7 Of The Best Error Messages On The Internet Microsoft, Lego, and other seemingly faceless companies turn problems into personality. 01 /07 Lego's 404 page features several frustrated and/or embarrassed Lego figurines. 02 /07 One of the more famous 404 pages in the design world belongs to the firm of Teehan+Lax. 03 /07 The New Museum alters its heading to read "New Oops Museum" and features a photo of a work of art in which a horse
Resources Case Studies Reviews Testimonials What Is Inbound Marketing? Marketing Library Sales Training Academy About Company Our Story Board of Directors Management Team Careers News HubSpot News Events & Talks http://blog.hubspot.com/blog/tabid/6307/bid/33766/10-clever-website-error-messages-from-creative-companies.aspx Press Coverage & Awards Speakers For Investors Investor Relations Agencies Pricing Blogs http://blog.teamtreehouse.com/10-tips-on-writing-hero-worthy-error-messages Marketing Blog Where marketers go to grow Sales Blog Read, learn and sell Request A Demo Marketing Sales Where Marketers Go to Grow Subscribe Marketing Sales Agency Subscribe Please enter a valid email Please make a selection Thanks for subscribing! Marketing Feed Marketing Sales All Topics New Posts Subscribe error message Marketing Sales Agency Subscribe Please enter a valid email Please make a selection Thanks for subscribing! Marketing Feed Subscribe to any HubSpot blog now and receive a code for$200 off an INBOUND All-Access Pass. Learn More December 16, 2015 // 8:00 AM 24 Clever 404 Error Pages From Real Websites Written by Rachel Sprung | @ Share Share Tweet Website uptime error message examples -- the amount of time a business' website is up and functioning -- is an important metrics for marketers and IT professionals to track. But no matter how many resources you put into ensuring your website never, ever, ever goes down ... there's always the looming possibilitythat it might. It's a bummer, but a fact of life. And the reaction of visitors when they land on your temporarily unavailable website can run the gamut -- from "taking it in stride" to "totally losing their minds." While there's nothing you can do about the latter, you can make your website downtime a little less of a pain by having a creative error 404 message.This can do wonders to makeyour website visitors crack a smile in an otherwisefrustrating situation. Click here to download 50 examples of beautiful website design for even more web design inspiration. To get your designjuices flowing, this post will display some of our favorite website error pages. Hopefully you'll be able to take away a few ideas to snazz up your own 404 message. What is a 404 Error
MessageI read this article and found it very interesting, thought it might be something for you. The article is called 10 Tips on Writing Hero-worthy Error Messages and is located at http://blog.teamtreehouse.com/10-tips-on-writing-hero-worthy-error-messages.CaptchaSubmit"Doh! %&^%&^%&!" Another forehead-smack-worthy curse-laden moment: I've filled out a lengthy online form and hit the submit button only to find myself staring back at an empty form peppered with red errors. Has this happened to you? Of course it has. While considering how much I really need to complete this form, I start making notes on how I'd design it to be a better experience. Seriously, how many date formats am I going to have to try before I get this sucker right? Do I need to phone a friend? The lack of strong error messaging is a regular issue I encounter as both a user and UX designer. As the bearer of bad news to users, error messaging can be the element that determines whether your app gets a "Sale" or "FAIL." Editor's Note: We'll be covering UX tips and strategies at The Future of Web Design NYC on Nov 16th - 17th. 1. Error messaging is customer support Error messaging is a critical component of customer support. Customer support teams are experts at talking to and coaching users towards conversion and success. While QA hustles to break it down, customer support can work side-by-side to craft sensible messaging around those scenarios. The result? More sales, fewer customer calls and complaints. Some mistakes (e.g. date formats, passwords, emails, forgotten fields) are both predictable and recurring mistakes that cannot be prevented by better design. Design the outcome to encourage the user to engage with the app's voice, correct her mistakes, and move onwards. 2. No one ever died of humility While it can be tempting to assume that the user is at fault when an error is made, it's also possible that the process wasn't clear enough in the fi