Login Error Messages Examples
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on our websites. And they happen in real life. Sometimes it’s because we made a mistake. Or maybe a system failed. Maybe it really was the user’s fault. Whatever the cause, these errors—and how examples of good error messages they are communicated—can have a huge impact on the way someone experiences your website or
Error Message Examples Text
app. Often overlooked, an ill-constructed error message can fill users with frustration, and send them packing. A well-crafted error message, on the other login error message best practices hand, can work wonders. It can turn a moment of frustration (abandonment) into a moment of delight (and ideally, conversion). Every error, regardless of who is to blame, becomes a point of friction for your users. Well-written error friendly error messages examples messages can help reduce that friction. As UX designers, we like to reduce friction. So let’s get on with it. Introducing the 4 H’s So how do we write, or rewrite, our error messages to keep our users on track? It’s not that difficult, really. We just need to consider the 4 H’s of writing error messages. Error messages need to be: Human Helpful Humorous Humble Let’s look at these more closely. 1. Human The number one
Login Failure Message Best Practice
rule is to make sure your error messages sound like they’ve been written for humans. There’s nothing more frustrating than an error like this one. It sounds like it has been written by a robot. For a robot. Put your customer service hat on—think of your error message as a conversation with your user. Make sure it’s polite, understandable, friendly and jargon-free. The Firefox error message is a better example. Think about your audience. How would you explain the error to them, in human speak? Write those words down. That’s your error message, right there. 2. Helpful OK, so your error message is readable. But is it helpful? The rules to crafting helpful error messages are fairly straightforward. Ask yourself: Is it visible? There’s no point displaying an error message if the user doesn’t even see it. Think about the message size, colour and location of your error messages. Make them prominent. Does it explain clearly what went wrong? Your error message needs to explain the problem as clearly as possible. And it needs to be specific. A vague error message that says, “An unexpected system error has occurred” is just lazy programming. It’s of no use to anyone. And most importantly ... Does it help the user recover? What do they need to do next? How can they get back to what they were
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500 Error Message Examples
Sign up Here's how it works: Anybody can ask a question Anybody can answer The best answers are voted up and rise to the top How to tell the user his login credentials are incorrect? up vote 35 down http://uxmas.com/2012/the-4-hs-of-writing-error-messages vote favorite 9 When a user has entered incorrect details into a login form, is it better to tell them: The username or password you have entered is invalid. or The user name you have entered is invalid (for invalid usernames) The password you have entered is invalid (for valid usernames but invalid passwords). The first approach "might" be more secure, as the an attacker would not be able to confirm whether the username/email address is valid. At http://ux.stackexchange.com/questions/13516/how-to-tell-the-user-his-login-credentials-are-incorrect the same time, the user might get frustrated by not being able to remember the email address or username he signed up with. The second apporach is clearly more user friendly, but an attacker would be able to work out what a valid username/email is, and then launch an attack on guessing the password. Some examples: Amazon: There was an error with your E-Mail/Password combination. Please try again. Hotmail: That Windows Live ID doesn't exist. Enter a different ID or get a new one. and That password is incorrect. Try again. Which way should I go about displaying those errors? copywriting conventions security authentication errors share|improve this question edited Apr 27 '13 at 2:55 JohnGB♦ 57.7k19154265 asked Nov 4 '11 at 0:42 F21 3,12311843 5 How important is security for your site. The best approach for Paypal could be different from your personal blog comments. –Emil Nov 4 '11 at 2:28 3 Yep, this is a security thing. Best UX is to tell them the exact problem, you'll have to decide if the "ease" of attacking is a significant great v how easy you want the site to be to access. –Ben Brocka♦ Nov 4 '11 at 3:02 I personally like the combo. Makes me fell warm and fuzzy. This means people just can't put in an email and see if it exists. This happened on facebook and people go
Experience View 21 comments Outline In order to display error messages on forms, you need to consider the following four basic rules: The error message http://www.nomensa.com/blog/2010/4-rules-displaying-error-messages-user-experience-perspective needs to be short and meaningful The placement of the message http://stackoverflow.com/questions/14922130/which-error-message-is-better-when-users-entered-a-wrong-password needs to be associated with the field The message style needs to be separated from the style of the field labels and instructions The style of the error field needs to be different than the normal field By combining these four rules, it is possible to provide the error message necessary information to users where they have made mistakes on filling in forms and how to rectify them quickly and easily. This will encourage and help users to continue with their journey on the site; reduce basket abandonment; increase site registrations; increase enquiries about an application form and so forth. Introduction A typical interaction with many websites is filling in error messages examples forms. For example, if you are buying something online, you have to give your card details, delivery address and other personal information. By clever placement of labels, instructions to fill in a field and additional design elements can make a form less daunting and may result in fewer mistakes made (Jarrett, C. and Gaffney, G., 2008). However, I have seen that users make the same mistakes on forms again and again as these websites show error messages which are either not very clear to the user or because of their placement; users are unclear what messages relate to. This article focuses on how to provide error messages on forms from a user experience perspective. The message The error message needs to be clear, precise, short and punchy. Users should be able to immediately understand what ‘mistakes they have made’ and how to recover the error. This is fundamental and will have a huge impact if users can’t immediately understand what mistake they have made. One example of an unclear error message is on the Hotmail registration
here for a quick overview of the site Help Center Detailed answers to any questions you might have Meta Discuss the workings and policies of this site About Us Learn more about Stack Overflow the company Business Learn more about hiring developers or posting ads with us Stack Overflow Questions Jobs Documentation Tags Users Badges Ask Question x Dismiss Join the Stack Overflow Community Stack Overflow is a community of 6.2 million programmers, just like you, helping each other. Join them; it only takes a minute: Sign up Which error message is better when users entered a wrong password? up vote 3 down vote favorite Is there any differences between the following two error messages from security point of view when users entered a wrong password? Wrong username or password. Wrong password. For example, when you enter a wrong password on the Gmail.com, it will tell you "The username or password you entered is incorrect". Is there any considerations for security reasons? I think the error message: "The password you entered is incorrect" is more clear to users, And, What's more, it's very easy to check whether a username is exists on the Gmail.com: just click "Can't access your account?" and enter the username. If the username doesn't exists, it will tell you. login passwords security share|improve this question asked Feb 17 '13 at 14:30 luin 764818 1 I'm sure if you tried the "can't access your account" trick a few thousand times it'd soon be noticed. –Paul Collingwood Feb 17 '13 at 14:32 add a comment| 3 Answers 3 active oldest votes up vote 7 down vote accepted The idea is to not give hackers extra information. If you say wrong password, you've told a hacker that they have a correct username, and vice-versa. Although what you've said is true, on some sites it is possible to determine if you've guessed a username via other means. share|improve this answer answered Feb 17 '13 at 14:33 Mike C. 2,2361814 add a comment| up vote 2 down vote In some contexts you don't want an attacker to be able to guess the existence of an account. So you'll always return the generic error message so that an attacker cannot guess if this account exists or not. In GMAIL context's, it's probably that gmail doesn't want people mining the existing email addresses to be used by spa