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Topics AccessibilityCloud ComputingComplianceCybersecurityCybersecurity PolicyData PrivacyMalwareOnline SafetyReliabilitySecurity DevelopmentSecurity IntelligenceSecurity ResponseTips & TalkClear allCancelApply Clear allCancelApply 5 things you need to know about tech support scams February 19, 2014September 8, 2014 - Eve Blakemore - Group Manager, Trustworthy Computing If someone calls error message generator you from Microsoft tech support to help you fix your computer, mobile phone, or error message text tablet, this is a scam designed to install malicious software on your computer, steal your personal information, or both. Do not
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trust unsolicited calls. Do not provide any personal information. What you need to know about tech support phone scams: Microsoft will not make unsolicited phone calls about computer security or software fixes. If you receive
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a call like this one, it’s a scam, and all you need to do is hang up. Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you're using. If you have already given access to your computer to someone who claimed to be from Microsoft, immediately change your computers password, download the windows 98 error sound Microsoft Safety Scanner, and then make sure you have antivirus software installed. If you gave someone your credit card information to pay for services, contact your credit card company and alert them to this fraudulent purchase. The Federal Trade Commission (FTC) has received reports that criminals are taking advantage of consumers’ knowledge of the scam by calling to offer refunds for phony tech support. This is also a scam. For more information, see Avoid tech support phone scams. Related About the Author Eve Blakemore Group Manager, Trustworthy Computing Eve Blakemore is a Group Manager for Trustworthy Computing who delivers consumer guidance around the latest trends in security and privacy. Eve joined Microsoft in 1998 and has worked in corporate and field roles with Microsoft Learning, US Public Sector, Read more » Back to top Featured Posts New Microsoft Azure Security Capabilities Now Available In November, Microsoft CEO Satya Nadella outlined a new comprehensive, … Read more » FedRAMP High: Trust is cloud security validated The latest Government Office of Accountability report dealing with the … Read more » Connecting the dots to get ahead of your next security challenge It is turbulent times we live in. The same technology … Read more » Most Popular Positive steps on the ro
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Speak Next Search Search for: 4 Common Mistakes With Error Messages (and How to Fix Them) By: Alex Birkett Your users will http://conversionxl.com/error-messages/ make mistakes. It’s inevitable. That’s what error messages are for - but so many companies are doing them poorly, and they’re pissing off potential customers in the process. So, how can we better design error messages to increase user experience, and therefore, increase conversions? Error Message Errors and How They Affect UX Error messages can be error message so frustrating. How many times have you went to fill out a form to create an account, only to receive a message like this: It's the type of thing that makes you want to drop what you're doing and break something, right? Another terrible experience is when an error message is ambiguous, probing you to ask, “well, me error messages why was that wrong?!” Craig Sullivan has a great example about Amazon: OK, @AmazonUK - here is the picture. Tell me WHY, instead of this useless error message - stop WASTING my time : pic.twitter.com/h33ofvFr0T — Craig Sullivan (@OptimiseOrDie) December 7, 2015 Error messages trigger cortisol, a well-known biomarker of psychological stress. This cortisol buildup can turn into anxiety, and eventually, when a user is sufficiently frustrated, they give up. Image Source (via Brian Cugelman) Sometimes, the damage isn’t only sustained to the lost conversion, but it also turns someone into an active detractor of your brand. Investing in a better user experience tends to work in the short term (increased conversion rate) as well as the long term (increased retention, brand loyalty, word-of-mouth, etc). While error messages seem like a dry topic compared to value proposition optimization or gamification, you can vastly improve your user experience just by avoiding a few common mistakes. A Case Study in Poor Error Message Design Ever booked a flight with Spirit Airlines?
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