Error Checking Dongle Status
Contents |
security key) must be inserted into a USB port of the PC. The MemoHASP dongles are also referred to as a Sentinel HASP and more recently Sentinel LDK keys. The dongles are how to check dongle balance supplied by SafeNet Inc. The dongle red light or LED glows continuously when both
Reliance Dongle Balance Check
the dongle and its drivers (files) are installed correctly. If FactSage issues an error message about a 'missing or invalid FactSage HASP how to check airtel dongle balance security key' it goes into the FactSage SetUp mode with a green screen. There are various factors that cause this to happen. There is a new option in FactSage 7.0 that displays the status of how to check balance in dialog dongle the FactSage dongle attached to the computer. This helps you to determine the source of the error message. Run FactSage 7.0 and display the FactSage Main Menu Window. Click on 'Tools > FactSage dongle status > Dongle status display ... ' The 'FactSage dongle status' Window shown here is for an installation where a valid FactSage dongle is attached and everything is in order (i.e. 1. - 5. All OK). List of possible error messages in FactSage dongle status : 1. - Dongle drivers out of date or not installed If the dongle is firmly attached to the computer but the red light or LED does not glow continuously then the drivers (files) have not been installed correctly. The Sentinel HASP dongles can only be accessed by FactSage if the recent Sentinel dongle drivers (files) have been installed on the computer. FactSage 7.0 employs new installation software from SafeNet Inc. and it is now fairly straight forward to install the drivers. For detailed information go to How to Install the Sentinel HASP Drivers and follow the instructions. 2. - Dongle not detected After the dongle drivers are installed and the dongle is attached, after a while the dongle red light or LED should glow constantly. Only FactSage dongles issued by the CRCT (IDs 1 - 1000, code AQWDB) and GTT-Technologies (IDs 5000- 6000, code KEYKE) can be detected by FactSage 7.0 . 3. - Invalid customer ID stored in dongle This is the case where the FactSage dongle attached to the computer is for a different customer. 4. - Dongle factory ID missing from profiles file Each dongle has a unique factory ID (e.g. 12345678). This value must stored in the user profiles file
Peter Mercer (Import) on 15 July 2010 04:25 AM Problems and solutionsInstallation problemsHASP dongle drivers do not installProblem: You are not able to install the HL Key (dongle) drivers.Cause: Presence of older HASP HL key drivers installed on the machineSolution: Uninstall the older drivers. 1. Click Start > Run or click the Windows key + R2. Enter C:\Program Files\Vound\Intella\bin\haspdinst.exe -kp purge and click OK. 3. Wait for message that operation was successful. Caveat: These steps uninstall ALL other HASP drivers. Make sure you have no other HASP dongle that requires an older driver. Install the latest driver. HASP dongle not foundProblem: The following message is triggered http://www.crct.polymtl.ca/factsage/Sentinel/Sentinel_ShowMe.htm "HASP key not found (H0007)"Possible cause 1: The HASP dongle LED is not lit. The dongle is not connected or not properly connected to the USB port.Solution1. Disconnect, pause a few seconds, then reconnect. If the LED lights up, the application should be able to access the dongle. You may need to wait a few seconds for the dongle to be completely installed by the operating system. http://vound.helpserve.com/knowledgebase/article/View/79/0/problems-and-solutions 2. The required HASP HL key drivers are not installed. If you are running HASP SRM on a Windows platform, check for an entry for HASP SRM in the Device Manager utility. If there is no entry, you must install the drivers. 3. Check if the USB port is functioning correctly. Disconnect all other USB devices from their respective ports. Connect the HASP dongle to a different USB port. Try using a different USB device in the port from which the dongle was not accessible to test if the port is actually working. Possible cause 2: HASP License Manager Service is not running.Solution1. Check if the HASP License Manager Service is running by opening a Command Prompt (Start > All Programs > Accessories > Command Prompt) 2. Enter: sc query hasplms3. Check the result. It should show like this...SERVICE_NAME: hasplmsTYPE : 10 WIN32_OWN_PROCESSSTATE : 4 RUNNING(STOPPABLE,NOT_PAUSABLE ,IGNORES_SHUTDOWN)WIN32_EXIT_CODE : 0 (0x0)SERVICE_EXIT_CODE : 0 (0x0)CHECKPOINT : 0x0WAIT_HINT : 0x0If you see RUNNING the haspslm is running.Hardware problemsNo dongle detectedProblem: The computer does not detect the dongle. There are several potential causes, listed below.Cause 1: Conflict with other USB devicesOn occasion, the presence of other USB devices may cause problems with the HA
be down. Please try the request again. Your cache administrator is webmaster. Generated Mon, 10 Oct 2016 17:54:44 GMT by s_ac15 (squid/3.5.20)