How To Fix Error 5013 3
Error: "5013,3" appears on my Norton product These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center. STEP1 Download and run Norton Power Eraser Download Norton Power Eraser. Click Save. Select the location as Desktop, and then click Save. To run Norton Power Eraser, double-click the NPE.exe file. If the User Account Control window prompts, click Yes or Continue. Read the license agreement, and click Accept. In the Norton Power Eraser window, click the Scan for Risks icon. By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (requires a computer restart). After the computer is restarted, the scan starts automatically. Follow the on-screen instructions. STEP2 Turn on Norton Product Tamper Protection Start your Norton product. Click Settings. Under Quick Controls, check Norton Tamper Protection. Click Close. STEP3 Enable the Base Filtering Engine service Press the Windows + R keys to open the Run dialog box. Type in the following text, and then press Enter. services.msc If the User Account Control window prompts, click Yes or Continue. In the Services window, under the Name column, locate, and double-click Base Filtering Engine. To the right of Startup type, verify that Automatic appears. If Startup type is not Automatic, then in the drop-down list, click Automatic. To the right of Service Status, verify if Started appears. If the Service status is not Started, then click Start. Click OK. Exit the Services window. Restart the computer. If you still see the error or if you cannot find the Base Filtering Engine service, go to Step 4. STEP4 Download and run the fix tool The fix tool is not compatible with Windows XP. Windows XP users need to contact Norton Support. Download the fix tool. Save the file to the Windows desktop. On your desktop, double-click the BaseFilterEngineFix.exe file. By running the tool, you accept the Usage Agreement. If prompted to install .NET Framework 3.5, click Download and install this feature. In the Base Filter Engine Repair window, click Apply Fix. The fix tool repairs the appropriate Base Filter Engine registry keys. Click Restart Now. Thank you! Thank you for using Norton Support. < Back Was this information helpfu
Home Forums Blogs Search HelpWelcome Message FAQs Search Tips Participation Guidelines Terms and Conditions All Community All Community Forums Ideas Blogs Advanced Log in Sign up English简体中文 Français Deutsch 日本語 Português Español Home ForumsBlogs Ideas Norton ProductsCommunity Malware Discussion Norton Mobile Products Norton Public Beta Off-Topic Discussion Norton Internet Security | Norton 360 | Norton AntiVirusAnnouncements Norton Security Backup Norton Toolbar / Norton Identity Safe Norton Ghost Norton for Mac Norton Family Other Norton Products PCTools Forum Feedback Product Suggestions Not what you are looking for? Ask the experts! This forum thread needs a solution. pwf_42 Newbie1 Reg: 07-May-2016 Posts: 1 Solutions: 0 Kudos: https://support.norton.com/sp/en/us/home/current/solutions/v67301753_EndUserProfile_en_us 0 Kudos0 Error 5013,3 Posted: 07-May-2016 | 8:47AM • Edited: 09-May-2016 | 2:42AM • 4 Replies • Permalink I have spent over 4 hours working with half-a-dozen agents trying to solve a problem on my Windows 7 laptop. Every time I boot up I get a message from Norton 360 that I have an unresolved problem: Error 5013,3 with the message "Product Service Dependency Base Filtering Engine https://community.norton.com/en/forums/error-50133-16 Failed." I have followed instructions from Norton to resolve the problem. I have used the Norton Power Eraser, turned on Norton Product Tamper Protection as instructed, and used the Windows + R keys to open the Run dialog box. I then type in "services.msc". Under the Name column, I locate and double-click on "Base Filtering Engine." Under Startup type, I have "Automatic", but under Service Status the word "Started" does not appear. When I try to activate the Start instruction, I get the message "Access is Denied." When I telephone Norton Support Services and give them my reference number (xxxxxx), explaining my problem, I am told that I need to connect a specific person in the virus division (xxxx). He has my telephone number and email address and previously indicated that he would get back to me with a solution. That was 10 days ago. I have no way to contact him directly. What do I do next to solve my problem? . [Admin note: To protect private details, the reference number and name of the agent was masked. Participation Guidelines & Terms and Conditions.] Labels: Firefox, Infection, Norton 360, vulnerability Me Too0 Last Comment Replies bjm_ Guru Norton Fighter25
ConnectorIssue Windows 10 TechnicalPreview Free ebooks fromMicrosoft Windows Updates servicefails. Office 365 Migration – Set Passwords on all UserAccounts Symantec High Volume Alerts Trojan.Webkit!html FREE Microsoft eBooks Categories Active Directory (3) Anti-Virus (2) Backup Exec (1) BlackBerry (5) https://tecbabble.wordpress.com/2014/06/27/symantec-endpoint-protection-cloud-error-50133-fix/ Clearswift (9) Command Prompt (3) Commvault (6) Exchange (16) Fortinet (1) Hardware (2) IIS (1) iphone (1) Malware (3) Microsoft (15) Mimecast (4) Mobile Phone Applications (2) Office (9) Office 365 (4) Outlook https://www.youtube.com/watch?v=lMxSt_pxhhY (9) PowerPoint (1) PowerShell (6) Social Ramblings (5) Sophos (1) Symantec (2) Uncategorized (2) Veeam Backup (2) VMware (5) VPN (1) Windows (13) Windows 10 (1) Windows 8 (8) Windows Server 2008 (1) how to Windows Server 2012 (7) Symantec Endpoint Protection.cloud Error: 5013,3Fix Posted: June 27, 2014 in Anti-Virus, Symantec 4 This is caused by the Windows Base Filtering Engine Service (BFE) missing or not running. Why BFE is missing or disabled on my computer? There are viruses/trojans in active circulation that disable and remove the BFE service as a first step in the infection process. Apparently, the malware that does how to fix this is exploiting a Flash vulnerability, therefore if you have Adobe Flash in your browser and it is not updated to the latest version, you could be infected by just visiting a wrong web page How to restore Base Filtering Engine after it went missing? Since BFE is needed for proper firewall operation, it is important to restore it as soon as possible. The following steps are the easiest way to solve this problem: If BFE disappeared recently, use System Restore and roll back to a pre-infected state. However, if you don’t know when Base Filtering Engine was deleted, or if it was deleted before your System Restore points were created, skip this step. Scan and disinfect your whole system with an antivirus. No point restoring BFE if it is going to be deleted again by a resident malware. If the System Restore didn’t restore BFE for you, follow these steps: Open Control Panel, search for “Services” and open “View Local Services”. Double-check that “Base Filtering Engine” is missing from the list. The steps below are pretty invasive, and should not be followed if BFE is listed in the list of services. If you don’t have a third-party firewall:
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