An Unknown Error Has Occurred In Entourage
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A fix for an Entourage -5000 error Apr 21, '05 10:12:00AM • Contributed by: pslambe For some inexplicable reason, I started getting an error message when trying to access one of http://hints.macworld.com/article.php?story=20050419202258730 my POP accounts with Entourage. Of three accounts, two worked fine, but my main account kept giving me an error when trying to download the messages. It read: "Error. An unknown error http://forums.xfinity.com/t5/Email-Web-Browsing/Stopped-receiving-email-in-Entourage-Mac/td-p/2371513 (-5000) occurred. Explanation. Could not retrieve mail. Account name: 'my pop address'" I tried rebuilding the database and even made a new database by renaming the database in the Main Identity folder in an unknown the Microsoft User Data folder, all to no avail. I tried setting up a new account after trashing the Entourage preferences in my User Folder/Library/Preferences. Entourage let me set up a new account with the same settings as the old main account, and even when I ran Verify my Settings, the results were promising: Entourage stated that my "settings were verified" ... except it still would an unknown error not download my messages and kept giving the -5000 error. Microsoft's web site has nothing to say on -5000 errors and the Entourage Help Page had nothing to report, either. Then I trashed old identities and other folders in the Microsoft User Folder one by one until Entourage refused to load. The culprit turned out to be the Entourage Temp folder. When this was removed, I got the following message: "You do not have write access to the Entourage application folder. To run Entourage, you must have the administrative user remove the Identities folder from the application folder. For more information, see the Entourage Read Me file." I looked at the Entourage Read Me file, but it did not tell me anything that would seem to resolve the error. However, when I looked at the permissions of the Entourage Temp folder with Get Info, they were clearly not correct. So I set the Owner to me with Read and Write access, I set the Group to Admin with Read and Write access, and left the others at Read Only. After this, Entourage worked as normal, and I was finally able to retrieve my mail. •
CommunityCategoryBoardUsers turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for Search instead for Did you mean: 5,517,489 members 7 online now 1,718,157 discussions Xfinity Help and Support Forums > Internet > Email & Web Browsing > Stopped receiving email in Entourage Mac Back to Top Stopped receiving email in Entourage Mac Share Options Subscribe to RSS Feed Mark Topic as New Mark Topic as Read Float this Topic to the Top Bookmark Subscribe Printer Friendly Page All Forum Topics Previous Topic Next Topic Posted by johnbrandt 10-30-2014 03:32 AM Visitor Member Since: 11-25-2010 Posts: 1 Message 1 of 1 (591 Views) Stopped receiving email in Entourage Mac Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Report Comcast email has stopped downloading to Entourage Mac 2008. Was working fine until a few days ago. Get error message:Error _________________________________An unknown error has occurred in Entourage.Explanation ____________________________Could not retrieve email.Account name "Comcast"Error: 16001Can't find any info on an error 16001. Checked all settings, ports, etc. Rebuilt Entourage database, trashed database prefs. …CAN still send email via Comcast from Entourage.Any suggestions? 0 Kudos All Forum Topics Previous Topic Next Topic Popular Help Articles Set up your remote control Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote. Stay informed with Comcast Alerts Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance. Accessing and setup of a Wireless Gateway Find everything you need to know about setting up your wireless gateway. Dashboard for XFINITY TV on the X1 Platform Get details on weather, traffic, sports and more all from your XFINITY TV on the X1 Platform Dashboard.