Error 1311.source File Not Found When Installing Java
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installing an Adobe product on Windows Solutions Additional information Applies to : Acrobat Acrobat 3D Adobe OnLocation CS Adobe Premiere Pro Adobe Premiere Pro CS4 After Effects https://helpx.adobe.com/creative-suite/kb/install-error-1311-1335-or.html After Effects CS4 Bridge Bridge CS4 Contribute Contribute CS4 Creative Suite Creative Suite http://www-01.ibm.com/support/docview.wss?uid=swg21480262 CS4 Device Central Dreamweaver Dreamweaver CS4 Encore Encore CS4 Extension Manager Fireworks Fireworks CS4 Flash Professional Flash Professional CS4 Illustrator Illustrator CS4 InCopy InCopy CS4 InDesign InDesign CS4 Photoshop Photoshop CS4 Photoshop Elements Photoshop Extended RoboHelp for FrameMaker Soundbooth Version Cue Issue: Error 1311, 1335, or 2350 when installing an Adobe product error 1311 on Windows When you install an Adobe product on Windows, you receive the following error message: “Error [1311, 1335, or 2350]. Source file not found: [drive]:\[product name][product version]\data1.cab. Verify that the file exists and that you can access it.” Solutions Errors 1311, 1335, and 2350 occur when the installer is unable to access the necessary files from the DVD/CD-ROM drive. These errors can also occur if antivirus file not found software interferes with an installation, or if the installation files are compressed. Solution 1: Check the product installer disc. Make sure that the DVD or CD-ROM from which you are installing is free of dirt and debris. If necessary, clean the DVD/CD-ROM with a soft, lint-free cloth. Ensure that the installation disc is inserted into the drive letter identified in the error message. Note: Many computers have more than one DVD/CD-ROM drive. Solution 2: Temporarily disable antivirus software, and then install the product. For instructions, see the documentation for the antivirus software or contact the manufacturer. Solution 3: Install the product from the desktop. CS3: Follow the instructions in Install Adobe Creative Suite 3 from the desktop (Windows XP and Windows Vista) (kb400609).CS4: Follow the instructions in Install Adobe Creative Suite 4 or point products from the desktop (Windows XP and Windows Vista) (kb403963).PSE: Create a folder on the desktop. Insert the Photoshop Elements install disc into the DVD/CD-ROM drive. If the Autoplay window appears, close it. Open My Computer (Windows XP) or Computer (Windows Vista). Right-click the drive with the Photoshop Elements install disc in it, then choose Explore. Copy the Adobe Photoshop Elements folder into the folder you cre
product. Technote (troubleshooting) Problem(Abstract) You received product installation media in the form of a compressed file (.zip). During installation, an error presents with the following content "Error 1311. Source file not found" and the installation does not continue. Symptom Presentation of message 'Error 1311. Source file not found' during installation. Cause Operating systems allow opening compressed (zip) files without extracting them. Some required files are not automatically extracted and are not available to be used during the installation process. Resolving the problem Stop the installation. Extract all of the files in the compressed (.zip file) to a new folder, and run the installer executable ('setup.exe') from that new folder. Microsoft Windows operating systems (1) Right-click the compressed file (.zip). (2) Select the 'Extract All' drop-menu option. (3) Select the 'Extract' button. (4) When complete, a (new) folder containing the extracted (decompressed) files will appear in the same location as the compressed (zip) file. (5) Run the product installer from the (new) folder containing the extracted (decompressed) files according to the product installation instructions. Macintosh operating systems (1) Right-click (Control+click) on the compressed file (.zip). (2) Select the 'Open With' drop-down menu option. (3) Select 'Archive Utility' from the available options. (4) The Archive Utility window displays with a progress bar. (5) When complete, a new folder will contain the extracted (decompressed) files in the same location as the compressed file (.zip). (6) Run the product installer from the new folder which contains the extracted (decompressed) files. Historical Number 76802 Document information More support for: SPSS Statistics Software version: Not Applicable Operating system(s): Platform Independent Ref