Error Has Occured Attempting To Play Media
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(also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more! "An error occurred while attempting to play this video" for every video in Plex on android TV 8544949 Posts: 9Members, Plex Pass Plex Pass July 2015 in Android (mobile) hi, I have this error showing up every time I wan't to see a video on Plex : "An error occurred while attempting to play this video. Please try restarting bot the Plex Media Server and this app" I did but it's still the same... What can I do to resolve this, this is my only way to play plex on my TV :( Thanks for your help :) ! Tagged: plex for android Android TV 0 «123456» Go Answers sa2000 Posts: 24,948Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member July 2015 edited July 2015 Would recommend - following these steps to enable Debug Logging on the server and restart the server Then reproduce the problem and get the Plex for Android Device Log (Settings / Advanced / Privacy / Email Device Logs) and attach the Plex Media Server.log and zipped android log that was mailed to you together with indication as to what time the error was returned. 1 8544949 Posts: 9Members, Plex Pass Plex Pass July 2015 edited July 2015 Hi thanks for the answer, Here is what I get form the server side and form the android app I tried to play Humans at 15:26 (Server time) note that on the Android app the time is set 2 hours ahead so it says 13:26 Plex Media Server.log 3.8M log android app.txt 341.5K 0 sa2000 Posts: 24,948Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member July 2015 Thanks - will see if it is similar issue to what has been reported by others for video playback crashes on the 4.6.0 version of the app Relevant bits from the log: 07-17 13:26:51.720 i: [TranscodeSession] Media choice updated 07-17 13:26:51.722 i: [MediaDecisionEngine] Starting media decision for: Humans - S01 E05 (part index 0) 07-17 13:26:51.722 i: [MediaDecisionEngine] Transcode server selected: Ultra Dedibox 07-17 13:26:51.723 i: [MediaDecisionEngine] Analyzing media: 1280x720 3280kbps (Container: mkv, Video: h264, Audio: ac3) 07-17 13:26:51.725 i: [video] Unable to determine current position, video hasn't started. 07-17 13:26:51.726 i: [MediaDecisionEngine] Unable to direct play; Codec (ac3) not supported in Container (mkv) 07-17 13:26:51.727 i: [GA] Tracking activity (AnalyticsBehaviour) 07-17 13:26:51.729 i: [video] Unable to report progress to server, since no duration is available. 07-17 13:26:51.731 i: [video] Unable to dete