Calls From Microsoft About Error Messages
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Topics AccessibilityCloud ComputingComplianceCybersecurityCybersecurity PolicyData PrivacyMalwareOnline SafetyReliabilitySecurity DevelopmentSecurity IntelligenceSecurity ResponseTips & TalkClear allCancelApply Clear allCancelApply Is that call from Microsoft a scam? June 26, 2014September 16, 2014 -
Microsoft Excel Error Messages
Eve Blakemore - Group Manager, Trustworthy Computing A reader writes: I received microsoft internet explorer error messages a call from someone who claimed that my computer had been identified by Microsoft as vulnerable. I thought
Funny Microsoft Error Messages
it sounded fake, and I told them that I had no way to know if they were who they said they were. Then they said they could prove that http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/fake-phone-call-from-microsoft-regarding-an-error/54e58663-9565-40ba-92a8-86c054c73703 they were from Microsoft by giving me my serial number if I would go to a website called www.ammyy.com. Is this call a scam? Yes. This is a scam. This is not a legitimate call from Microsoft. Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) about your computer security or software fixes. https://blogs.microsoft.com/microsoftsecure/2014/06/26/is-that-call-from-microsoft-a-scam/ If you receive a call like this one, it’s a scam, and all you need to do is hang up. Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you're using. It’s still a scam. Don’t let scammers encourage you to install dangerous software Once cybercriminals gain your trust, they might ask for your user name and password or ask you to go to a legitimate website (such as www.ammyy.com) to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information are vulnerable. Do not trust unsolicited calls. Do not provide any personal information. Although law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers. It's better to avoid being conned rather than try to repair the damage afterwards. For more information, see Avoid tech support phone scams. I think I might have al
Date Social Facebook Twitter Google+ Pinterest YouTube About Making Technology Work For Everyone Loading I got a call from Microsoft and allowed them https://askleo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now/ access to my computer. What do I do now? A very common http://www.howtogeek.com/180514/the-%E2%80%9Ctech-support%E2%80%9D-scammers-called-htg-so-we-had-fun-with-them/ scam has people supposedly from Microsoft or your ISP or other authorities calling to help you with computer problems. Don't fall for it. //
A family member got scammed by a telephone call from someone saying that they were from Microsoft, calling because of PC error error messages reports. Unfortunately, remote access was given. What should be done to prevent further compromise of the PC data? Help! Note: MS scanner and a Norton scan were done and showed no problems. Remote access software files were removed manually from PC. Could the scammer again access the PC data? Data is backed up to the external drive (not calls from microsoft plugged in at the time of the scam). Can the same files/data be safely loaded on to a new HD/computer? As you point out, it's a scam. Microsoft doesn't call people because of errors on their computers. Neither do ISPs, security companies, or pretty much anyone else who might have some role of internet authority. To quote Admiral Akbar: "It's a trap!" In recent years (yes, years) I've been getting lots of reports of this scam and its variants. Fortunately, many people are rightfully suspicious and cut it off before it goes too far. Unfortunately, your family member having fallen for the scam puts you in a difficult and dangerous position. To start with, let's not hook up that external hard drive just yet. The Scam The scam is very simple: someone calls you claiming to be from Microsoft or your ISP or your anti-malware provider, or some other authoritative company. Of course, they are not. Microsoft, your ISP or any of the other companies these scammers claim to be from are not involved in any way. They claim that they'Tip: Place Your iPhone Face Down to Save Battery Life Subscribe l l FOLLOW US TWITTER GOOGLE+ FACEBOOK GET UPDATES BY EMAIL Enter your email below to get exclusive access to our best articles and tips before everybody else. RSS ALL ARTICLES FEATURES ONLY TRIVIA Search How-To Geek The “Tech Support” Scammers Called HTG (So We Had Fun with Them) The caller said "I'm calling you from Windows tech support." The fake tech support scammers made the mistake of calling us today and we played along to learn their tricks just for fun. Here's what happened. RELATED ARTICLETell Your Relatives: No, Microsoft Won't Call You About Your Computer For the uninitiated, we've already covered this subject before -- for years now, these scammers have been cold-calling people, claiming to be from Microsoft, trying to convince them that their computer has viruses, and then asking the "customer" to pay them to fix the problem. You'd think the government would make this type of thing stop… but years later, these scams still exist. Today, we received one of these calls and decided to play along just for fun. Here's our story. "I'm Calling You From Windows" The phone rang, an unknown caller from (404) 891-5588, an area code that covers Atlanta, Georgia. The person on the other end seemed like they were fumbling around with something, and didn't say anything right away. In the background, you could hear the busy sounds of a badly organized call center, barely different than somebody calling you from a bar. "Hello? I'm calling you from Windows tech support", he started with, in a thick accent that I could barely understand. "Our servers have detected viruses on your PC. Are you aware of this?". This was the second time in a week that he had called me -- the first time I couldn't understand what he was saying, so he hung up on me, but this time I was prepared. "No, I didn't know about that. What does that mean?" He proceeded to tell me that my computer was reporting viruses to t