Desktop Error Reporting
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Sign In user My Profile Sign Out Go Help HomeGet StartedMapAnalyzeManage DataToolsMore... Frequently asked questions about error windows error reporting files reporting Will the Esri development team contact me?Can I get a hot fix for an error?Will Esri provide summaries of where the errors are occurring?Will I be https://technet.microsoft.com/en-us/magazine/2007.07.desktopfiles contacted about the status of my error report?Can I contact Support about the status of my error report?Do crashes in all Esri products generate error reports? Error reports are sent directly to the Esri development team via a Web service. These reports will be analyzed and the software improved so that similar errors do not http://desktop.arcgis.com/en/arcmap/10.3/get-started/administering-desktop/frequently-asked-questions-about-error-reporting.htm occur in future releases (or service packs).If the Web service is not available, the error report can be sent via e-mail to ArcGISErrorReport@esri.com.The following are frequently asked questions about error reporting.Will the Esri development team contact me?There are cases when Esri would like more information about an issue. If this happens and you have provided your contact information, you may be contacted. However, you are not required to provide additional information; participation is optional.Can I get a hot fix for an error?Esri will not provide a hot fix for an error that occurs without repeatable steps. If you are encountering an issue that causes a fatal application error and there are reproducible steps, you should contact Esri Technical Support to have this issue reviewed.Will Esri provide summaries of where the errors are occurring?Esri will analyze the incoming error reports and identify areas of the software where errors are occurring. If identical errors are found in certain areas, the fixes will be moved into serv
for Developers Tools to build location-aware apps ArcGIS Solutions Free template maps and apps for your industry ArcGIS Marketplace Get apps and data for your organization Documentation Pricing Support Esri Sign In user My Profile Sign https://desktop.arcgis.com/en/arcmap/latest/get-started/administer/error-reporting-for-arcgis-software-crash-data.htm Out Go ArcMap HomeGet StartedMapAnalyzeManage DataToolsExtensions Error reporting for ArcGIS software Sending Error ReportsConfiguring Error ReportsWhat happens at Esri when we receive your Error Report ArcGIS for Desktop applications are capable of capturing error information, which can then be sent to the Esri development team to analyze and fix the problem. Esri encourages you to send any error reports for a number of reasons. The Error Report that we receive from you error reporting includes important and detailed information that often enables us to repair a problem that we have no other means of tracking down. Many of these errors cannot be easily reproduced. These types of errors occur in many situations—for example, when the software is used for very long periods of time and a memory leak has occurred that consumes the available system resources, when a hardware limitation is reached, and when ArcGIS is used windows error reporting with third-party software extensions that have not yet been updated to work with your version of ArcGIS. The content of the Error Report that you send to ArcGISErrorReport@esri.com provides the Esri development team with insight into how to better engineer the software to avoid these errors in the future. Whenever you encounter errors that occur with repeatable steps, you should always contact Esri's Support Services, providing the steps to reproduce the problem that creates an error. The ten most recent Error Reports that have occurred on your system are saved to the application data location on your local hard drive. On most supported Windows systems, the location is: C:\Users\