Hotsync Error Pmtracedatabase

Related Categories: general If you're a Palm device owner who has been annoyed that attempts to hotsync your device fail with "Hotsync session completed with errors", because it "Failed to backup 1 file", the PmTraceDatabase, I have a solution for you, from Palm. The problem is annoying, because if you have no other sync failures (such as Outlook calendar sync errors), you can't know for sure without digging into the hotsync log. The good news is that Palm has come out with a solution to make this finally go away: Update: Curiously, that link I had originally offered here in 2009 goes to a page that no longer offers or explains the fixpmtrace.prc file, as it used to. That's odd. And while I found another version of the page on the site: http://kb.hpwebos.com/wps/portal/kb/na/centro/centro/bell/solutions/article/44937_en.html. Sadly, though, even that page has a failing link to that prc file. I found all this in answering a question someone raised as a comment. For more details, and a possible alternative solution, see my reply comment at http://www.carehart.org/blog/client/index.cfm/2009/9/7/solving_palm_pmtracedatabase_problem#c885AB116-E50B-DEA9-80CFFE5C48A7121E. http://kb.palm.com/wps/portal/kb/common/article/44937_en.html As the Palm site page discusses, you install that app onto your phone, and then run the FixPMTrace app on your device. It's important to note that it's NOT ENOUGH just to install the app onto your device. You do have to run that app from the Palm launcher (the list of apps, accessed by the "home" key, as usual) in order to have it do its magic. All it does is turn off the archive bit on a file so it stops trying to back it up. Hope that helps someone else. PS And before some of you jump on me for still using a Palm, :-) just know that yes I am seriously considering moving to an iPhone after several years of relative happiness with my Palm devices. I've been using a iPod Touch for a couple of years and really like that. Carrying both devices is of course a pain, so reducing it to one just makes sense. And yes, I know about the Palm Pre. It's just that Sprint coverage in my home is really p

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Boot and Lockup  Notebook Wireless and Networking  Notebook Audio  Notebook Video, Display and Touch  Notebook Hardware and Upgrade Questions  http://h30434.www3.hp.com/t5/Palm-and-WebOS/PmTraceDatabase-Can-t-Be-Backed-Up-Causing-a-Sync-Error-on/td-p/2040078 Notebook Software and How To Questions  Business Notebooks  Printers sprocket  Inkjet Printing  LaserJet Printing  Printer Software and Drivers  DesignJet, Large Format Printers and Digital Press  HP Connected, http://forum.brighthand.com/threads/pmtracedatabase-protocol-error-4004.251272/ Mobile Printing and Cloud Printing  Scanning, Faxing, and Copying  JetAdvantage, Printing Applications and Services  Desktops Desktop Operating Systems and Recovery  Desktop Boot and Lockup  Desktop Wireless and hotsync error Networking  Desktop Audio  Desktop Video, Display and Touch  Desktop Hardware and Upgrade Questions  Desktop Software and How To Questions  Sprout by HP  Business PCs, Workstations and Point of Sale Systems  Gaming Gaming Notebooks  Gaming Desktops  Gaming Accessories  Tablets and Mobile Devices Elite x3  Android  Windows  Calculators  Palm and WebOS  Software HP Workspace  HP hotsync error pmtracedatabase Touchpoint Manager  HP Collaboration  Commercial PC Software  Archived Topics (Read Only) Notebooks Archive (Read Only)  Printers Archive (Read Only)  Desktops Archive (Read Only)  Tablets and Mobile Devices Archive (Read Only)  Software Archive (Ready Only)  Windows Beta and Previews Archive (Read Only)  Miscellaneous Topics (Read Only)  Your Voice Forum Feedback & Suggestions  HP Expert Portal Welcome to the HP Expert Program  Meet the Experts  News and Events  Blogs Open Menu Blogs Open Menu Best of the Community BlogMeet the ExpertsNews and EventsWelcome to the HP Expert Program Beware of fake HP Support Open Menu Beware of fake HP Support Open Menu Be alert for scammers who may be posing as HP representatives and only call numbers from people who have a label next to their screen name. If you think you have received a fake HP Support message, please report it to us by clicking on the blue “Report Inappropriate Content” button above the message. Thank you! Registe

Status: Not open for further replies. Page 1 of 2 1 2 Next > mbricker Newbie Messages: 3 Likes Received: 0 Trophy Points: 1 Please forgive me if the answer to this is on the board. I have searched it for several hours and have not found the fix (but see caution below). Am using a new Palm Treo 755p. Got my old data off my Windows XP computer onto my 755p without incident, then downloaded the Windows Vista-compatible Palm Desktop 6.2 beta software from the Palm site. Loaded that on my new Windows Vita machine with no problem. But when I attemped to sync, I got this: Failed to backup 1 file -PmTraceDatabase --Protocol Error: Handheld file could not be opened (4004) ---SYNCERR_FILE_NOT_OPEN Following the threads I found here and elesewhere yielded many complaints about Palm, but no solutions I could use. Please help if you can! Here's the caution:Two people on the Palm board suggested using utilities: Super Utility and fileZ were linked from there, and clicking on each took me to a porn site! mbj mbricker, Dec 9, 2007 #1 Streaky I can't remember Messages: 11,765 Likes Received: 11 Trophy Points: 233 Welcome to Brighthand, mbricker. Forget any other Palm sites, this is the one, and all links are good. Brain -> Casio -> Sharp -> Filofax -> Palm Pilot -> Palm Professional -> Palm IIIc -> iPAQ 4660 (oops) -> TT3 + T610 + NavMan -> TT5 + SE K700i + NavMan -> TT5 + 2Gb SD card + SE K810i + universal PDA thumb board + external mike + TomTom ONE + BlackBerry 8800 Winner of the Brighthand Palm 5th Anniversary Contest NOT Streaky, Dec 10, 2007 #2 lelisa13p Your Super Moderator Super Moderator Messages: 21,993 Likes Received: 3,335 Trophy Points: 288 Welcome to Brighthand, mbricker. First of all, if the links that you speak of are at Palm Help Forums, please report each of them to the Moderators there so that the links can be modified or removed. That's disgusting. Rest assured, that will never happen here. Next, was this the page that you viewed at Palm Support? Is your Treo an upgrade for you or are you a new Palm user? If the data on your Treo was up to date you could have installed the new version of Palm Desktop and done one hotsync with the conduits set to Handheld overwrites Desktop to transfer your data into the new Desktop. If you upgraded to the Treo, then the process is different. We also have this thread, for some ideas. Experience is what you get when you thought you were getting something else. _______________________________________ Brighthand Forums - The Best Advice At Any Price m130, Zire 71, Tungsten E, Palm TX, Eee PC, Aspire One, iPhone 3Gs, iPad, iPhone 4, iPhone 5, iPad 4, iPad Mini-R, iPhone 6, iPhone 6S Plus lelisa13p,