Designing Avoid Human Error Consequences
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Human Error Prevention Ppt
doi: 10.1136/qshc.2005.016030PMCID: PMC2464876Mistake proofing: changing designs to reduce errorJ R GroutCorrespondence to: Professor J R GroutBerry College, Campbell
A Technical Examination Which Eliminates Human Errors Hcl
School of Business, Mount Berry, GA 30149‐5024, USA; jgrout@campbell.berry.eduAuthor information ► Article notes ► Copyright and License information ►Accepted 2006 Jan 16.Copyright ©2006 BMJ Publishing Group Ltd.This article has
Corrective Action Response For Human Error
been cited by other articles in PMC.AbstractMistake proofing uses changes in the physical design of processes to reduce human error. It can be used to change designs in ways that prevent errors from occurring, to detect errors after they occur but before harm occurs, to allow processes to fail safely, or to alter the work environment to reduce how to reduce human error the chance of errors. Effective mistake proofing design changes should initially be effective in reducing harm, be inexpensive, and easily implemented. Over time these design changes should make life easier and speed up the process. Ideally, the design changes should increase patients' and visitors' understanding of the process. These designs should themselves be mistake proofed and follow the good design practices of other disciplines.Keywords: mistake proofing, design, human error, patient safetyPatrice Spath wrote: “If healthcare is to improve patient safety, systems and processes must be designed to be more resistant to error occurrence and more accommodating of error consequence”.1Senders and Senders wrote: “Errors will continue to be made. Accidents, on the other hand, can largely be prevented by intelligent and imaginative use of additional cues that announce that an error has occurred and that make it possible for the error to be corrected before damage has been done. Where possible, physical design should be used to prevent error from being translated into injury.”2Processes occur in a physical environment populated with equipment, suppli
on Slideshare Security Intelligence Analysis and Insight for Information Security Professionals Toggle navigation Search for: Search Expand News Topics Industries X-Force Research Media Events & Webinars Home > Topics > CISO > How to Reduce Human how to reduce errors and increase quality of work Error in Information Security Incidents How to Reduce Human Error in Information Security what is human error Incidents January 13, 2015 | By Nicole van Deursen Share How to Reduce Human Error in Information Security Incidents on Twitter Share How to Reduce Human Error in Information Security Incidents on Facebook Share How to Reduce Human Error in Information Security Incidents on LinkedIn Share How to Reduce Human Error in Information https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2464876/ Security Incidents on Twitter Share How to Reduce Human Error in Information Security Incidents on Facebook Share How to Reduce Human Error in Information Security Incidents on LinkedIn According to the 2014 IBM Chief Information Security Officer Assessment, 95 percent of information security incidents involve human error. Human error is not only the most important factor affecting security, but it is also a key factor in aviation https://securityintelligence.com/how-to-reduce-human-error-in-information-security-incidents/ accidents and in medical errors. Information security risk managers and chief information security officers can benefit from the insights of studies on the human factor within these industries to reduce human error related to security. What Is Human Error? Human errors are usually defined as circumstances in which planned actions, decisions or behaviors reduce — or have the potential to reduce — quality, safety and security. Examples of human error involved in information security include the following: System misconfiguration; Poor patch management; Use of default usernames and passwords or easy-to-guess passwords; Lost devices; Disclosure of information via an incorrect email address; Double-clicking on an unsafe URL or attachment; Sharing passwords with others; Leaving computers unattended when outside the workplace; Using personally owned mobile devices that connect to the organization's network. Human-factor engineers in aviation assume that serious incidents are not caused by just one human error, but by an unfortunate alignment of several individual events. Incidents happen when a series of minor events occur consecutively and/or concurrently. It is easy to see the parallel with information security incidents, which are often caused by a combination of human errors and security inadequacies. Strategies to Tackle Human Error Org
are attributed to a poorly designed human-computer interface (HCI). However, human beings are often needed to be the fail-safe in an otherwise automated system. Even the most highly trained and alert operators are prone to boredom when they are usually not needed https://users.ece.cmu.edu/~koopman/des_s99/human/ for normal operation, and panic when an unusual situation occurs, stress levels are raised, and lives are at stake. The HCI must give appropriate feedback to the operator to allow him or her to make well informed decisions based on the most up to date information on the state of the system. High false alarm rates will make the operator ignore a real alarm condition. Methods for determining the effectiveness of an HCI, such as human error heuristic evaluation, cognitive walkthroughs, and empirical evaluations like protocol analysis, exist, but are often cumbersome and do not provide conclusive data on the safety and usability of an HCI. System designers must insure that the HCI is easy and intuitive for human operators to use, but not so simple that it lulls the operator into a state of complacency and lowers his or her responsiveness to emergency situations. Contents: Introduction Key Concepts Sources of Human Error how to reduce HCI Problems Available tools, techniques, and metrics HCI Design Heuristic Evaluation Cognitive Walkthrough Protocol Analysis MetriStation Relationship to other topics Conclusions Annotated Reference List & Further Reading Introduction In any complex system, most errors and failures in the system can be traced to a human source. Incomplete specifications, design defects, and implementation errors such as software bugs and manufacturing defects, are all caused by human beings making mistakes. However, when looking at human errors in the context of embedded systems, we tend to focus on operator errors and errors caused by a poor human-computer interface (HCI). Human beings have common failure modes and certain conditions will make it more likely for a human operator to make a mistake. A good HCI design can encourage the operator to perform correctly and protect the system from common operator errors. However, there is no well defined procedure for constructing an HCI for safety critical systems. In an embedded system, cost, size, power, and complexity are especially limited, so the interface must be relatively simple and easy to use without sacrificing system safety. Also, a distinction must be made between highly domain specific interfaces, like nuclear power controls or airplane pilot controls, and more general "walk up and use" interfaces, like automated teller machines or VCR onscreen menus [Maxion95]. However, this is not a hard and fast distincti