Hci Error Handling
Contents |
are attributed to a poorly designed human-computer interface (HCI). However, human beings are often needed to be the fail-safe in an otherwise automated
Human Error Vs Computer Error
system. Even the most highly trained and alert operators are prone the cause of failure in a computer program is often due to more than one factor. to boredom when they are usually not needed for normal operation, and panic when an unusual situation what is human error in computers occurs, stress levels are raised, and lives are at stake. The HCI must give appropriate feedback to the operator to allow him or her to make well informed
Define Operator Failure
decisions based on the most up to date information on the state of the system. High false alarm rates will make the operator ignore a real alarm condition. Methods for determining the effectiveness of an HCI, such as heuristic evaluation, cognitive walkthroughs, and empirical evaluations like protocol analysis, exist, but are often cumbersome and do not provide
Providing New Technology To Poor Countries Is A Matter Of Having Enough Money To Buy Equipment.
conclusive data on the safety and usability of an HCI. System designers must insure that the HCI is easy and intuitive for human operators to use, but not so simple that it lulls the operator into a state of complacency and lowers his or her responsiveness to emergency situations. Contents: Introduction Key Concepts Sources of Human Error HCI Problems Available tools, techniques, and metrics HCI Design Heuristic Evaluation Cognitive Walkthrough Protocol Analysis MetriStation Relationship to other topics Conclusions Annotated Reference List & Further Reading Introduction In any complex system, most errors and failures in the system can be traced to a human source. Incomplete specifications, design defects, and implementation errors such as software bugs and manufacturing defects, are all caused by human beings making mistakes. However, when looking at human errors in the context of embedded systems, we tend to focus on operator errors and errors caused by a poor human-computer interface (HCI). Human beings have common failure modes and certain conditions will make it more likel
Login Join our community 17. Human error (slips and mistakes) by James Reason (1990) has extensively analysed human errors and distinguishes between mistakes and slips. Mistakes are errors in choosing slips vs mistakes an objective or specifying a method of achieving it whereas slips are errors
Most Of The Delay In The Opening Of The Denver International Airport Was Because Of Problems With
in carrying out an intended method for reaching an objective (Sternberg 1996). As Norman (1986: p. 414) explains: "The distinguish between equipment failure and operator failure division occurs at the level of the intention: A Person establishes an intention to act. If the intention is not appropriate, this is a mistake. If the action is not what was https://users.ece.cmu.edu/~koopman/des_s99/human/ intended, this is a slip."
For example, a mistake would be to buy a Microsoft Excel licence because you want to store data that should be made accesible to web clients through SQL-queries, as Microsoft Excel is not designed for that purpose. In other words, you choose a wrong method for achieving your objective. However, if you installed a Postgresql Server for the same https://www.interaction-design.org/literature/book/the-glossary-of-human-computer-interaction/human-error-slips-and-mistakes reason but in your haste forgot to give the programme privileges to go through your firewall, that would be a slip. You chose the right method of achieving your objective, but you made an error in carrying out the method. Both Reason (1990) and Norman (1988) have described several kinds of slips (see 'related terms' below). According to Sternberg (1996), "slips are most likely to occur (a) when we must deviate from a routine, and automatic processes inappropriately override intentional, controlled processes; or (b) when automatic processes are interrupted - usually as a result of external events or data, but sometimes as a result of internal events, such as highly distracting thoughts." See the glossary term Capture Error for an example. Overall, it should be noted that "The designer shouldn't think of a simple dichotomy between errors and correct behavior: rather, the entire interaction should be treated as a cooperative endeavor between person and machine, one in which misconceptions can arise on either side." (Norman, 1988: p. 140) Topics in this book chapter: Human Error Demand Characteristics Human factors Learnt something new? Share with your friends: 17.2 References Lewis, C·Proceeding PIKM '08 Proceedings of the 2nd PhD workshop on Information and knowledge management Pages 93-96 ACM New York, NY, USA ©2008 tableofcontents ISBN: 978-1-60558-257-3 doi>10.1145/1458550.1458568 2008 Article http://dl.acm.org/citation.cfm?id=1458568 Poster Bibliometrics ·Downloads (6 Weeks): 1 ·Downloads (12 Months): 12 ·Downloads (cumulative): https://www.cs.drexel.edu/~introcs/Fa11/notes/04.3_HCI/BadErrors.html?CurrentSlide=8 305 ·Citation Count: 0 Recent authors with related interests Concepts in this article powered by Concepts inError recovery in human-computer interaction: a preliminary study in a database learning environment Human¿computer interaction Human¿computer Interaction (HCI) involves the study, planning, and design of the interaction between people and computers. It is often human error regarded as the intersection of computer science, behavioral sciences, design and several other fields of study. The term was coined by Card, Moran, and Newell in their germinal book, "The Psychology of Human-Computer Interaction". morefromWikipedia Database A database is an organized collection of data, today typically in digital form. The data are typically organized to model relevant aspects of reality (for example, the availability of hci error handling rooms in hotels), in a way that supports processes requiring this information (for example, finding a hotel with vacancies). The term database is correctly applied to the data and their supporting data structures, and not to the database management system (DBMS). morefromWikipedia Tools and Resources Buy this Article Recommend the ACM DLto your organization Request Permissions TOC Service: Email RSS Save to Binder Export Formats: BibTeX EndNote ACMRef Upcoming Conference: CIKM'16 Share: | Author Tags error classification error recovery human computer interaction (hci) human factors human-computer interaction Contact Us | Switch to single page view (no tabs) **Javascript is not enabled and is required for the "tabbed view" or switch to the single page view** Powered by The ACM Digital Library is published by the Association for Computing Machinery. Copyright © 2016 ACM, Inc. Terms of Usage Privacy Policy Code of Ethics Contact Us Useful downloads: Adobe Reader QuickTime Windows Media Player Real Player Did you know the ACM DL App is now available? Did you know your Organization can subscribe to the ACM Digital Library? The ACM Guide to Computing Literature All Tags Export Formats Save to Binder
There's so many things wrong here that I don't know where to begin. Ummm.... OK. Choose what? It would help if I knew what kind of error! Good thing that Options... button is there. Hmmmm.... No error, but it was fatal. A human being actually designed this. Words cannot begin.... Quick, someone get a priest... I can see you're upset about this, Dave. That explains everything. Yes? Let's see... You're trying to transfer a file, but a file with that name already exists. The transfer is aborted so they can ask you if you really want to do it. If you do, you should say "NO"??? What on Earth happens if you say "YES"??? Doesn't that overwrite the file, too? Suppose you don't want to overwrite the file? Is that what "Cancel" is for? Does anybody know what the "i" logo is for? (According to the Microsoft Developer Network, "Information icon. The UI is presenting useful information.") OK. What, you didn't have enough choices last time? OK, this is America, after all. Who needs all that clutter, anyway? You know you made an error - be mature about it, for crying out loud. Thank you. This is very clearly a violation of the RICO Act. Now, can you please tell me who exactly produced this message, and what you were trying to do? Was it the system? An application that couldn’t start? Geraldo Rivera, perhaps? This message popped up unexpectedly on my desktop, but left no traces. Is there something I can do? Should I reinstall something? Everything?