Human Error In Qa
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service activity? I am researching causes of human error when it comes to dealing with repetitive customer transactions. Is there anybody who https://www.researchgate.net/post/How_can_we_avoid_human_error_in_repetitive_customer_service_activity can provide some pointers/suggestions to address this topic? Topics Ranking × 337 http://www.biopractice.com/webinar/recorded/5/managing-human-error-in-quality-systems-human-error-prevention-techniques.html Questions 158 Followers Follow Teaching Methods × 324 Questions 75,669 Followers Follow Data Mining × 1,299 Questions 91,526 Followers Follow Statistics × 2,263 Questions 90,712 Followers Follow Data Analysis × 1,433 Questions 9,676 Followers Follow Nov 29, 2013 Share Facebook Twitter LinkedIn Google+ 0 / 0 human error All Answers (3) Oscar Oviedo-Trespalacios · Queensland University of Technology I have been interested in this topic for quite some time. I guess a good start point is situational awareness and service automation. Nov 29, 2013 Frank Veroustraete · University of Antwerp Howdy Georges, You do know that even robotic processes have to cope with error and non-nominal processing human error in of repetitive customer services. There are enough examples of that in the ICT and robotics world. So what do you think about human repetitive customer services? Can they be avoided? I think,... not. But you can try to minimize them just like with robotics. Optimize your process. To do so, whether with humans or robots, you should implement a rigorous QA/QC program. If your QA/QC manager has done his (her) work well, you will see the number of errors go down. Mind that the most difficult exercise in QA/QC is to define the term "error" in your QA/QC scheme. For a process executed by robots, evidently it is much easier to define when the process goes in "error" mode than for humans. I would advise you to jump deep into the topic of QA/QC to get your human error minimized and your process optimized. Forget about avoiding human errors. Maybe if you can avoid errors with a robotic process during typically ten years, you might start thinking of doing the same with huma
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