Datastore Error Symantec Endpoint Protection
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Providers Industrial Control Systems Healthcare Retail Government Federal Government State & Local Support Center Technical Support Symantec Connect Buying Programs Upgrades Maintenance & Renewals Training Security Center Security Center Home Blogs ISTR Threats Virus Definitions and Security Updates Removal Tools Partner Find a Partner Become a Partner Login Required Login into symantec endpoint protection error 1602 Partner Portal Partner Licensing Partner Renewals Partner Training Margin Builder Opportunity Registration Financial Benefits English 中文(简体) 中文(繁體) Česká English Français Deutsch Magyar Italiano 日本語 한국어 Polski Português Pусский Español Site: Symantec Enterprise Small Business Norton United States Search Support Home Support Home MySymantec Licensing Products A-Z SYM16-015 Security Advisory Login Profile Subscriptions Logout Login Forgot Password? Don't have a SymAccount? Create a SymAccount now!' The Symantec Endpoint Protection Manager displays an error which reads "Datastore error" TECH189009 November 19th, 2012 http://www.symantec.com/docs/TECH189009 Support / The Symantec Endpoint Protection Manager displays an error which reads "Datastore error" Did this article resolve your issue? Thank you for your feedback! Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation The Admin > Servers page within the Symantec Endpoint Protection Manager (SEPM) 12.1 displays an error which reads "Datastore error" on a regular basis. AV logs f
folder for version 12.1 takes a lot of disk space. In version 11.X the workaround was to decrease the number of contents revisions, if they are not required to keep updates for specified days, then delete the revision folders manually from inside C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Content\C60D... or 1CD8..., with the service stopped. TECH153952 In version 12.1 we do not have the same folders. Also, the database transaction log file (sem5.log) may grow to 10-15 GB, or larger, after upgrade and it is not possible to log on to the manager. Cause: Number of Content revisions are more than required. OR Did not select options to "Truncate the database transaction logs" and "Rebuild Indexes" Solution: 1. Go to: C:\Program FIles\Symantec\Symantec Endpoint Protection Manager\Inetpub\Content (Default Location of SEPM) 2. Check - {535CB6A4-441F-4e8a-A897-804CD859100E} for 32 Bit - {07B590B3-9282-482f-BBAA-6D515D385869} for 64 Bit Note: These two folders take more disk space, compared to other folders which are used to store the Virus definitions 3. Once the number of content revisions has been decreased, then this would be reflected on the number of revision folders. See TECH96214 for recommendations. To reduce the size of the database transaction log file : 1. Log in to the Symantec Endpoint Protection Manager. 2. Click Admin and select Servers. 3. Select the localhost under Servers. 4. Under Tasks, Select Edit Database Properties. 5. In the General tab under Database Maintenance Tasks. 6. Select the checkboxes next to Truncate the database transaction logs and Rebuild Indexes. 7. Click OK to apply the changes. It will make changes to the database on the mentioned time under "Scheduled task". To reflect the changes immediately click on Truncate Database Transaction Log Nowand Rebuild Indexes Now under Tasks. Once this is done, a lot of disk