678 Dialup Error
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Business Phone Systems Networking Equipment Support Menu Support Home E-mail Browsers Connection ChiliTechRED Viruses Phishing E-mails Spyware Personal Webspace Newsgroups Search Tech Articles Dial Up Networking Error 678: The computer you are dialing did error 721 dial up not answer Article ID: DUN678 Last Review: 2/17/05 Symptoms User receives Error 678: The computer you are dialing did not answer. Cause The modem is unable to establish a dial up connection due to certain conditions. Resolution Is there a modem handshake sound? If not the telephone access number is probably wrong in some way. Disable Area Code and Dialing Properties. If the area code and Dialing properties are set incorrectly, this error may results. For instructions on how to disable them click here. Try lowering the fifo buffers, setting the max speed to 57600 in your modems settings. Try adding several commas after the access number. eg: 570-555-5555,,,
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experiencing problems logging into "My Account," please try the following: A. Check your Member ID and password Make sure you are entering the correct http://help.netzero.net/nzhelp/support-home-page/service-help/internet-access/dialup/errors/ Member ID. It should be the portion of your Email address before @netzero.com Check to see that the Caps Lock key is not on while entering your password. If you signed up https://www.dslextreme.com/support/kb/dsl-support/dynamic-ip/windows-xp-pppoe-client-error-678 for an account over the phone and are having problems with your Member ID or password, click here. If you are sure that you are entering the correct Member ID and password, dial up but the logon screen keeps looping back each time, try the following: B. Adjust your system clock Check your system's clock by double-clicking on the time, which is usually found in the lower right-hand corner of the screen. Make sure the time is the correct local time and the calendar is set to the correct date. If not, correct it. Check the Time Zone to dial up error ensure it is set to your proper location. Click OK when finished. Click the Start button and select Shut Down. Restart Windows. Login again to the NetZero My Account page. If the above steps do not solve the problem, try the following: C.Delete cookies and temporary Internet files For Internet Explorer 7.x and newer users: Open Internet Explorer. From the Tools menu, select Internet Options. Select the General tab. Under Browsing history, click Delete. Click Delete cookies button under Cookies. Click OK to confirm. Click Delete files button under Temporary Internet Files. Note: Check the box Delete all offline content to delete the offline files saved on your system.
Click OK to confirm. Click Close. Click OK to exit. Restart the browser For Google Chrome users: Click on the Google Chrome icon to launch the browser. Click on the Chrome menu on the browser toolbar Select Tools Select Clear Browsing Data. A dialogue window will appear, providing you with a list of checkboxes for the types of information that you wish to have removed Use the menu at the top to select the amount of dara that you want to delete. Select BEthernet & T1 Service trueSTREAM Business Standard DSL Hosted Voice Service Website Hosting SUPPORT SUPPORT Where are you? Support > Knowledge Base > DSL Support > Dynamic IP > Windows XP PPPoE Client Error 678 Windows XP PPPoE Client Error 678 Print Windows XP PPPoE Client Error 678Error 678 is the error code that indicates the remote computer did not respond. This error code is rather difficult to troubleshoot since there can be many things that cause this error. Follow the instructions below to troubleshoot an error 678.1. Verify that the modem is in sync. The modems sync light (Ready/DSL/Line) should be solid green or solid amber (in the case of a broadmax modem). If the modem is not in sync refer to the check sync knowledge base heading or call into tech support to troubleshoot the problem.2. Verify that there is a solid Ethernet connection between the computer and the modem. A solid connection is indicated by a green link light (labeled link/enet/LAN). Often the link light will blink when there is Ethernet activity between the modem and the PC. If the link light is not on then unplug both ends of the cable and plug them back in, this will "reseat" the cable. If you are still unable to get a link light call into tech support at 866-491-7221 in order to receive further assistance with this issue.3. Make sure that there is no router involved. A router will cause this error every time. If you are using a router you do not need to use the windows XP PPPoE client, however you must set the router to PPPoE authentication. This is covered in the router setup knowledge base article.4. Turn the modem off for 10-15 seconds and t hen turn it back on. When the sync light (Ready/Line/DSL) is solid attempt to reconnect. If your modem does not have a power switch simply unplug the power cable.5. Ensure that the line is properly filtered. Make sure that all phone devices on the line have ADSL Micro Filters installed on them, make sure that there is no ADSL micro filter on the DSL modem. If all filters are correctly installed and you still receive this error the next step is to isolate the line. Do this by removing all phone devices from the line except for the DSL modem, and then attempt to reconnect.6. Are there any software firewalls enabled (Zone Alarm, Norton Internet Security, McAfee Personal Firewall)? Firewalls can cause the connection to fail. If you have any software firewalls enabled disable them and attempt to connect again