Error In Ms09
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Please help before I lose any more sleep - I've spent numerous hours every day this week trying to research before posting here. I'm running Office 2000, sp3 under Win/XP PRO, sp1 (installed, then removed, sp2). Started having problems with Word last week when saving a document and received, "Microsoft Word for Windows has encountered a problem and needs to close. Error signature: AppName: winword.exe AppVer: 9.0.0.8216 ModName: mso9.dll ModVer: 9.0.0.6926 Offset: 00020a2e" By yesterday, I was able to create and save a document, as well as to edit an existing document, but I must have corrupted something else, because now I'm also getting the message, "The document path is not valid..." when I try to open the document that I successfully created yesterday. (In this case, I sent the document via email attachment to a friend, who also could not open this document.) Here's what I've done so far: Uninstalled/reinstalled office, applied updates - no change, but you knew that. Disabled the Norton plug-in Deleted and/or renamed Normal.dot Deleted the Data key from registry Deleted the Word Startup folder Started via Run winword.exe /a Nothing has worked consistently. Today, I'm back to not being able to save a document at all via the "save as" command IF I save the document to a new location. I can edit "many" of my existing word documents, and can save the updates successfully, but within the same session of word, if I re-open that same document, I'll get the ms09.dll error and word will close. I know I've possibly described 2 separate problems (the mso9.dll and the document path not valid), but am mentioning them both as they might trigger a specific response and I do sense that they are related, since prior to last week, I had no problems with Word. I've already studied the often referred-to page from microsoft on "errors in opening word" and I believe I followed all the advise given there. I'm confident that it's not a corrupt normal.dot file, or data key (this would have been resolved with the run.../a scenario). I have no add-ins that I know of. A separate, but possibly related issue is that I often get an error message when I close Outlook, but to be honest, it hasn't affected my ability to maintain my calendar and/or emails, and I've been too consumed with this Word problem to worry about it. Just mentioning in case that, too, triggers a solution. sel, Oct 20, 2004 #1 Advertisements Beth Melton Guest Based on your description I'm wondering if temp files are causing the problem. If Word runs into a rogue temp file then many strange errors can occur. Plus since you