Dentrix Error
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eSync Integrated Products Dentrix Connected Dentrix Marketplace Dentrix Developer Program Henry Schein Partners Solutions Business Management Clinical Efficiency Patient Engagement Billing and Collections Integrated Products Training and
Unable To Launch Dentrix Chart Error
Staff Education Technical Support Training Training Workshops Insight Seminars In-Office
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Training User's Conference Resource Center Learning Edition DVD Become a Trainer Dentrix Profitability Coaching Dental Consulting dentrix error 133 Dentrix Mastery Tracks Support Contact Support Resource Center Software Updates Remote Assistance Integration Assistance Suggestion Box Data Security ICD-10 Customer Service Plan Data Conversion System Requirements ePay http://dentrix.com/support/resource-center/guest Login Community Dentrix Magazine Dentrix eNewsletter Facebook Twitter YouTube Events Calendar Dentrix Dentist Blog Tip Tuesdays Blog Dentrix Office Manager Blog About About Dentrix Software Donations Career Opportunities News How to Purchase License Transfer Partnership Split Financing Options Resource Center Home / Support With a Dentrix Customer Service Plan, you can focus on running your practice http://dentrix.com/support instead of running your network. Monthly or yearly plans are available. Contact Support Call us, chat, email or schedule a call - we make it easy to get answers to your questions. Resource Center Find answers online in our Knowledgebase, On-Demand Training library and documentation. Software Updates Keep your software current by downloading the latest software updates online. Suggestion Box Do you have an idea for a new Dentrix feature? Share your ideas on MyVoice for Dentrix. Customer Service Plans Our plans include technical assistance, free technology upgrades and other valuable tools. Data Conversion Our plans include technical assistance, free technology upgrades and other valuable tools. System Requirements Everything you need to know to ensure that your hardware is compatible with Dentrix. Products Contact Dentrix Dentrix Mobile Dentrix Practice Advisor Dentalink Dentrix Profitability Coaching Daily Huddle Report Dentrix VoicePro Dentrix eServices eClaims eCentral PowerPay PowerPay LE QuickBill eBackUp ePrescribe eSync Support Training 800.DENTRIX 800.3
tried to run the appointment book and nothing happens. No message, no windows, nothing. It happens to us more often than it seems like it should, and it’s http://dentechforum.com/dentrix/how-to-fix-broken-server-paths-in-dentrix easy to fix. 90% of the time this happens, it means that http://dentrixtech.com/ Dentrix cannot find its datafiles. Either: The connection to the server is lost and cannot be restore (e.g. the server is offline) The path to the data has changed For the first problem: Check the server Check the network Check the network connections on both ends and in the middle Simply unable to try to remount the server For the second problem: Navigate to: C:\Program Files\Dentrix Look for a program called ep.exe It may be called ep.dtx. If it is, rename it to ep.exe Run ep.exe Set the paths to the data Your appointment book should appear normally. Note: Dentrix HQ says that they prefer to have network shares be mounted at “Lettered” drives on windows, but unable to launch for our money the full path (e.g. //SERVER/Dentrix/Data/) works just as well with fewer problems. Posted in Dentrix. 3 comments By admin – August 28, 2007 3 Responses Stay in touch with the conversation, subscribe to the RSS feed for comments on this post. Hotbytes says Hi. Can someone please help me with this? I have Dentrix G-2. It uses the database from the path J: from the server. Every time I click on the "Appointment book" I get an error saying "path not found" or "incorrect file path". I have tried all of the following: 1. Checked network cable… is ok 2. Edited path by ep.exe in the dentrix folder … it doesn't use the path although shows J: 3. removed and reinstalled software I shut down my server over the weekend. I am hoping this might help it. I am at my wits end with this issue. . I called Dentrix and since I am not subscribed for tech support which is ridiculously priced, and their per call help is $80, which almost always amounts to $400 minimum, they were not very helpful. Could someone give m
costs upwards of $130.00 an hour with Henry Schein’s Dentrix phone support and an unruly annual support fee, finding answers to simple bug fixes can be difficult. With the release of newer operating systems and lack of seamless software integration there is little to no way to get out of making that expensive call. However, here at Help Desk Computer Services we want to share as much information as possible to get you up and running with little cost to you. The following tutorial will instruct you on how to re-index your Dentrix database. PLEASE DO AT YOUR OWN RISK – WE ASSUME NO RESPONSABILITY FOR THE FOLLOWING STEPS – THESE INSTRUCTIONS ARE FOR REFERENCE ONLY! Symptoms: Dentrix will act very weird in an inconsistent way; like users won’t be able to open patient charts, and it won’t index properly. The end-user explained it to us several different issues, it was difficult to pin-point what the problem was, but it turns out a re-index was the root cause. This type of problem is very common and will happen every so often, the degree to how often will depend on the size and volume of the practice. Cause: The symptoms are caused because each Dentrix workstation is given a unique “Session ID Number”. This number increments as each workstation turns on and connects to the database, which begins from the first time they are brought on the Dentrix network. When one of these workstations, for whatever the reason, is improperly disconnected from the network server, eg: improper shutdown or network failure, the Session ID Number will increment by 1. When this number reaches a maximum limit, weird things start happening and we must rebuild or, in other words, re-index the Dentrix database. Resolution: To solve this common problem, follow these seemingly complicated but very simple steps: 1. First close every Dentrix application on every workstation and server; the best way to do that is to simply shutdown all workstations. 2. Next, backup your data folder (use ep.exe tool to find path, see below), once you’ve found the correct path to your database, make a backup copy of it before we begin. Located at C:\Dentrix\ep.exe Above: Location of edit path file. Below: Show’s the path of the database directory you want to backup: 3. After you’ve made a copy of the data: copy these four files from the TUTOR folder to the DATA folder. You will want to rename the current fo