Credit Card Error Codes
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SUMMARY Below you'll find explanations of decline codes you may have encountered as well as potential solutions. Declines are made by the card-issuing bank, not your software. credit card processing error codes If your client does not believe their card should have declined, please
Credit Card Error Messages
advise them to call the 1-800 on the back of the card for more information. If you receive credit card error code 203 a decline that is not listed on this page please contact Merchant Support. Declined - 30002: DECLINED This means that the card holder's credit card company has blocked the transaction.
Credit Card Error Codes 15005
Have the client call the 800 number on the back of the card and find out why. Declined - 30009: EXCEPTION This means your merchant account has been deactivated pending receipt of your W-9 document. Download a W-9 here. Take a photo and mail it to 1099Group@elavon.com or fax it to 1-877-304-0975. If you have questions about receipt or time frame to reactivation, this transaction cannot be accepted contact Elavon at 1-844-878-7493. 01 Call This means that the card holder's credit card company has blocked the transaction. Have the client call the 800 number on the back of the card and find out why. 02 Call This means that the card holders credit card company has blocked the transaction. Have the client call the 800 number on the back of the card and find out why. 04 Hold-call or Pick Up Card Merchant to keep the card. There is a problem with the card. Call the 800 number on the back of the card to determine the issue. 05 Decline Do not honor. The customer's credit card company is telling you not to honor the card. There is a problem with their account or they don't recognize the billing address on file. Add the cardholder's correct billing address to the Billing Info and try the card one more time. If it continues to decline, call the 800 number on the back of the card to find out why. 07 Hold-call or Pick Up Card Merchant to keep the
Gateway Rejections Descriptors Duplicate Transaction Checking Email Receipts Vault Overview Create Update Card Verification Reporting Overview Settlement Batch Summary Transaction Summary Decline Analysis Expiring Cards 1099-K Webhooks Custom Fields Transactions/Declines Declines are not the same as gateway rejections. Declined transactions are
Credit Card Decline Codes
blocked by the customer's bank, while gateway rejections are blocked by your gateway settings. A
Credit Card Error Code 12
processor decline indicates that the customer’s bank has refused the transaction request. Sometimes you can tell why it was declined by credit card error 51 reading the response code, but only the customer's bank can confirm the specific reason. Here are a few of the most common ones: Incorrect credit card number or expiration date Insufficient funds Some banks will reject https://support.mindbodyonline.com/hc/en-us/articles/203255323-U-S-credit-card-decline-codes charges based on location Some banks will reject charges based on their own fraud rules An acceptable decline ratio is about 10%, but this may fluctuate based on industry or business model. You can analyze your decline ratio by creating a decline report. Your decline ratio may be inflated by repeated attempts on the same payment method—either on your end or the customer’s end. We recommend that you use our risk threshold rules https://articles.braintreepayments.com/control-panel/transactions/declines to reduce repeated customer attempts and our automated retry logic for subscriptions instead of implementing your own. Authorization declines When we talk about declines, we're usually referring to authorization declines. These happen when you request authorization to charge a customer's payment method, and the bank refuses to authorize the charge. See the complete list of authorization decline codes. Settlement declines Declines can also happen on settlement: when you try to collect funds from a customer's payment method after a successful authorization, and the bank says no. These declines are much more rare than authorization declines. See more details on settlement declined transactions in the developer docs. See the complete list of settlement decline codes. Types of declines There are two types of declines: hard declines and soft declines. Hard declines are the result of an error or issue which cannot be resolved immediately; the decline is not temporary and subsequent attempts with the same payment method will likely not be successful. Soft declines result from a temporary issue and can be retried; subsequent transaction attempts with the provided payment method information may process successfully. Handling declines To help mitigate fraud, merchants typically show the customer a relatively generic message when a payment method is declined (e.g. There was a problem processing your credit card; ple
the address that was provided. 00 or 85 Zip Match Approved transaction. There was a match on the zipcode that was provided. 00 or 85 No https://stats.slimcd.com/documentation/Error%20Codes_full.htm Match No address or ZIP match, but the transaction was still approved due to your settings. 00 or 85 Ver Unavailable The address checking system is not available for this cardholder, but the transaction was still approved due to your settings. 00 or 85 Retry The address check system in down at this time, but the transaction was approved due to your settings. credit card 00 or 85 Error Ingeligable Not a mail/phone order, but your transaction was approved due to your settings. 00 or 85 Serv Unavailable Serive not support for this card, but the transaction was approved due to your settings. 00 Approval Approved and completed. 85 Card Ok Approved and completed. 01 Call This means that the card holders credit card company has blocked the credit card error transaction. Have the client call the 800 number on the back of the card and find out why. 02 Call This means that the card holders credit card company has blocked the transaction. Have the client call the 800 number on the back of the card and find out why. 28 No Reply The card holders bank is not replying to the credit card transaction. Try waiting and then rerunning the transaction. 91 No Reply The card holders bank is not replying to the credit card transaction. Try waiting and then rerunning the transaction. 04 Hold-call or Pick Up Card Pick up the card. There is a problem with the card. Call the 800 number on the back of the card to determine the issue. 07 Hold-call or Pick Up Card Pick up the card. There is a problem with the card. It has been marked for fraud. Call the 800 number on the back of the card to determine the issue. 41 Hold-call or Pick Up Card Lost card, pick up. There has been fraud reported on the account. Call the 800 number on the back