Credit Card Terminal Comm Error
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Account Fix Credit Card Terminal Issues Setup for your credit card terminal can be comm error credit card machine quick and easy, but sometimes you may need an extra hand. Review the tips below, and if you still need help, we’ll credit card terminal with chip reader get you trained. Connecting Your High-Speed Credit Card Terminal If you are having difficulty downloading software or submitting transactions, check the following: Verify that the cables are securely connected to the correct port on the
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terminal and the router. Confirm that the credit card terminal’s amber and green lights are active (illuminated). These lights may be located where your Category 5 (Cat 5) Ethernet cable is connected to your terminal, or on the terminal’s display screen. Try rebooting your router and/or terminal. Disconnect the power cable to the terminal and router. Unplug the CAT 5 cables connecting the equipment. Wait approximately 30 seconds. Reconnect the cables and
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the power on the devices from the wall to the terminal. Allow 60 seconds for the terminal application to reboot and establish a connection with the router. If your establishment uses the same router to connect to a PC, you should attempt to visit a website to verify that the router is working properly. Lastly, to verify whether the port is working properly, connect the terminal’s Cat 5 cable to the port on your router. Connecting Your Dial Terminal If you are having difficulty downloading software or submitting transactions, check the following: Confirm that the phone cord is plugged into the correct port of the credit card terminal and in the wall jack or splitter. Plug a regular phone into the wall jack or splitter to ensure there is a dial tone. Move the terminal to another wall jack or phone line and reattempt the communication. Confirm that you are using the correct PBX Access Code (for example, dialing “9" first to reach an outside line) in the terminal. Sometimes adding pauses prior to the phone number can correct communication issues. Make sure the call waiting feature is disabled, as that can interrupt the communication. Digital Services Troubleshooting Telecommunications companies are increasingly offering only Voice over Internet Protocol (VoIP) telephone service, which converts trad
Merchant Service Centre for assistance. If an error message appears on the external PINpad, refer to the " Error Messages on the chase credit card terminal PINpad " . If the terminal is set up as a semi-integrated device
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to work with your ECR, refer also to the "Error Messages in Semi-Integrated Mode" section for error messages specific credit card terminal software to using the terminal in Semi-Integrated mode. IMPORTANT: If you are using PUBLIC IP communication, you may need to contact your ISP for assistance before contacting Moneris. Check the Error https://www.chasepaymentech.com/terminal_help_for_merchants.html Message resolution to determine if this is the case. All error messages are listed in alphabetical order (regardless of their cause). Click on the first letter of the error message to access the first message that starts with that letter. Symbols A B C D E F G H I J K L M N O P Q R S T U V W https://www.moneris.com/help/iCt250_Webhelp/error_messages.htm X Y Z ERROR MESSAGE PROBLEM & SOLUTION not coloured green = Ethernet Connection Not Available Top of page MAIN MENU, TRANSACTIONS, REPORT This icon (which always appears at the top of the display screen) is coloured green when an Ethernet connection has been established. If it is not coloured green, there is a problem with your Ethernet connection. If a dial cable is connected to the terminal's magic box, the terminal will attempt to use dial communication. 1. See the solution for the ETHERNET DOWN PRESS OK error message. 2. Check that your Internet service is available. - If it is not available, contact your ISP. - If it is available, contact the Moneris Merchant Service Centre for assistance. = SAF Log 90% Full This icon appears on the following menus when the SAF log is nearly full: MAIN MENU, TRANSACTIONS, REPORT FUNCS, ADMIN FUNCS, and CONFIG FUNCS. A manual SAF Upload transaction should be performed as soon as possible. = SAF Log is 100% Full This icon appears on the following menus when the SAF log is full: MAIN MENU, TRANSACTIONS, REPORT FUNCS, ADMIN FUNCS,
in to Go to QuickBooks.com QuickBooks Learn & Support Home QuickBooks Help Last modified Basic terminal troubleshooting for communication errors for terminals using a dial-up/phone line connection Basic terminal troubleshooting suggestions for communication errors on all terminals using a dial-up/phone https://community.intuit.com/articles/1256796-basic-terminal-troubleshooting-for-communication-errors-for-terminals-using-a-dial-up-phone-line-connection line connection Basic terminal troubleshooting for communication errors on all terminals using a dial-up/phone line http://cornerstonebusinessblog.com/credit-card-machine-not-working/ connection The following errors indicate that the terminal is having communication errors: No host / No host connection / No host response Dialing primary / Dialing secondary Communication failed / Comm failed / Communication error No dial tone Please try again - CE No carrier No line "Dialing ..." with no progress beyond that step Verify a proper connection credit card Make sure the phone line is connected to the correct port on the credit card machine. Make sure the other end of the phone line is connected to the jack on the wall. If there is splitter connected to the wall jack, try again without the splitter connected. Make sure the correct kind of connector is being used. It should have four copper pins. See image below: Verify that the line the terminal is connected credit card terminal on is live (dial tone is heard) Connect a phone to the line the credit card is connected to and check for a dial tone. If no dial tone exists check the connections and try again. If the issue persists try a different phone jack. You may need to contact the phone service provider to verify the business line is in proper working order. Does the line the credit card terminal is connected to require a dialing prefix? If the phone line requires a prefix, check the terminal and verify that it is programmed into the machine. If the phone line previously used a prefix and no longer does, verify that it is no longer programmed into the terminal. What kind of phone lines are set up at the business? Terminals work best with analog lines. If the business is on a multi-line system, try to test the terminal on the fax line. Was this article helpful? Yes No Do you still have a question? Ask your question to the community. Most questions get a response in about a day. Post your question to the community Home Tags Terms of Use Privacy QuickBooks Phone Number © 2016 Intuit, Inc. All rights reserved. × Close Sign in or create an account To continue your participation in QuickBooks Learn & Support: Sign in or Create an account
Working?Credit Card Machine Not Working? Posted on September 17, 2013 Written by Robert McBeath 4 Comments A credit card machine that isn't working can be frustrating and could lead to missed sales and revenue. Every merchant services provider will promise the best customer service, but can they quickly and efficiently make sure your terminal is working in your time of need? My belief is that the most important function of a bank card representative and their processing office is to ensure that if there is ever a technical interruption of service, that a merchant is able to start accepting cards again as quickly and easily as possible. I know that if a credit card machine is broken, a business is counting on a swift and effective response from tech support. Alert Edit, October 2015: If you have a terminal issue with a Hypercom/Equinox T4200 series credit card machine, please click here for information on a known issue causing outages. Of the many reasons that I’m proud to represent Signature Card Services is their incredible tech support team and the lengths they go to in order to help merchants with any tech support issues. Their team is led by a duo of the most experienced, efficient and caring merchant services technicians that I’ve EVER dealt with in this industry. Arin Yarian, is the manager of their department and I’ve worked with him for years and his professionalism and customer focused attitude continues to amaze me. Since they help hundreds of merchants every week, I asked them some of the most common technical support issues they've seen with our most popular terminal, the Hypercom/Equinox brand. Within an hour they shared with me a list of the most common issues and a quick fix guide that I’m passing along. T7Plus & T4200 series: Transactions FAILED – CE (communication error); this means that something is interrupting the terminal from calling out su