Error 678 Dial-up
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not answer Article ID: DUN678 Last Review: 2/17/05 Symptoms User receives Error 678: The computer you are dialing did not answer. Cause The modem is unable to establish a dial up connection due to certain conditions. Resolution Is there a modem handshake sound? If not the telephone access number is probably wrong in some way. Disable Area Code and Dialing Properties. If the area code and Dialing properties are set incorrectly, this error may results. For instructions on how to disable them click here. Try lowering the fifo buffers, setting the max speed to 57600 in your modems settings. Try adding several commas after the access number. eg: 570-555-5555,,,
Ethernet & T1 Service trueSTREAM Business Standard DSL Hosted Voice Service Website Hosting SUPPORT SUPPORT Where are you? Support > Knowledge Base > DSL Support > Dynamic error 678 dial up vista IP > Windows XP PPPoE Client Error 678 Windows XP PPPoE Client Error 678 Print Windows
Dial Up Error 676
XP PPPoE Client Error 678Error 678 is the error code that indicates the remote computer did not respond. This error code is rather difficult to dial up error 678 sprint troubleshoot since there can be many things that cause this error. Follow the instructions below to troubleshoot an error 678.1. Verify that the modem is in sync. The modems sync light (Ready/DSL/Line) should be solid green or solid amber (in the case http://support.chilitech.net/techarticle/dun678.asp of a broadmax modem). If the modem is not in sync refer to the check sync knowledge base heading or call into tech support to troubleshoot the problem.2. Verify that there is a solid Ethernet connection between the computer and the modem. A solid connection is indicated by a green link light (labeled link/enet/LAN). Often the link light will blink when there is Ethernet activity between the modem and the PC. If the link light is not on then unplug both ends of the https://www.dslextreme.com/support/kb/dsl-support/dynamic-ip/windows-xp-pppoe-client-error-678 cable and plug them back in, this will "reseat" the cable. If you are still unable to get a link light call into tech support at 866-491-7221 in order to receive further assistance with this issue.3. Make sure that there is no router involved. A router will cause this error every time. If you are using a router you do not need to use the windows XP PPPoE client, however you must set the router to PPPoE authentication. This is covered in the router setup knowledge base article.4. Turn the modem off for 10-15 seconds and t hen turn it back on. When the sync light (Ready/Line/DSL) is solid attempt to reconnect. If your modem does not have a power switch simply unplug the power cable.5. Ensure that the line is properly filtered. Make sure that all phone devices on the line have ADSL Micro Filters installed on them, make sure that there is no ADSL micro filter on the DSL modem. If all filters are correctly installed and you still receive this error the next step is to isolate the line. Do this by removing all phone devices from the line except for the DSL modem, and then attempt to reconnect.6. Are there any software firewalls enabled (Zone Alarm, Norton Internet Security, McAfee Personal Firewall)? Firewalls can cause the connection to fail. If you have any software firewalls enabled disable them and attempt to connect again.7. Recreating the PPPoE "dialer" can solve this error. Go to start>control panel>network conn
not respond.” Broadband connections If this error occurs with a broadband connection, it could be because of the following reasons: The network cable to the machine may have been unplugged. The modem connecting http://www.tech-faq.com/error-678.html to the Internet may be disabled or its drivers may be corrupt. Spyware. The TCP/IP http://support.toast.net/kb/a183/error-678-when-making-a-dial-up-connection.aspx stack on the computer is corrupt and needs repair. A third party firewall software is erroneously preventing the user from connecting to the Internet. The options below will help users to get around this issue: Ensure that the network cable is correctly connected and that the cable is not damaged. Also ensure that the network adapter is enabled. To do dial up this, click Start, Run and type ncpa.cpl, and click OK. After right clicking the Local Area Connection icon, click ‘Enable’ if it is available. Try restarting both the computer and the modem. After rebooting, wait until all applications and services have finished loading. After that, try the connection again. If using Windows XP, use the netsh command to reset the tcp/ip interfaces. Click Start then select Run. In the box that appears, type ‘cmd’ and click dial up error the OK button. When the command window appears, type ‘netsh interface ip reset log.txt’ and hit the enter button. Type ‘exit’ at the command prompt and hit the enter button. Restart the computer and try again. Try reinstalling the modem and its drivers. Use a good anti-spyware tool to get rid of spyware and/or adware that may be hindering a good Internet experience. Powerful firewall programs such as ZoneAlarm can cause the Error 678 to appear during their operation. To try isolating the problem, uninstall the firewall program and test the machine. If the program is indeed causing the issue, contact its technical support for a solution. VPN Connections in Windows 2000 If using Windows 2000 and getting error 678 when opening a VPN connection, a hotfix is needed. Download the most recent service pack from Microsoft and install it. If the problem persists, contact Microsoft for support here. NOTE: Microsoft may charge for their assistance. Dial-up Systems Error 678 generally means that the line is ringing, but the remote system is not answering the call. Check the number being called and verify that the number is correct. If using an external modem, turn on the speaker to listen to the connection using the toggle switches on the modem chassis. The exact behavior will vary from modem to modem, so check the modem manufacturer’
(need to dial area code, extra characters added to the number, etc). Solution Verify the number is being dialed correctly. Does the area code have to be dialed? Are extra characters added to the number? If using the TOAST.net Dialer, you can see how the number is being dialed under the Properties button. For example: See if you can find a pattern or something in the environment that is causing the issue (call waiting calls, new phone equipment, overly long phone cord, phone splitter, surge protector, moved computer to new jack, etc). For more information on cleaning up your phone line quality, refer to: Increasing Your Line Quality Is this a new computer or modem? The modem may not work as well as their previous one. Try adding a stabilization string: Modem Initialization Strings Try another access number if available. Article ID: 183, Created: December 11, 2009 at 3:47 PM, Modified: January 8, 2010 at 8:44 AM Add Feedback Was this article helpful? Yes No Thanks for your feedback... Share this articleFacebookGoogle+TwitterOther Social Networks × Share With OthersBlinkListBlogmarksdel.icio.usDiggDiigoFacebookFriendFeedGoogle+LinkedInNetvouzNewsVineRedditStumbleUponTumblrTwitterYahoo BookmarksCancelPrint Help Desk Software powered by SmarterTrack 12.2 © 2003-2016 SmarterTools Inc. By using this site, you are accepting cookies to store user state and login information. Management Interface × forgotPassLbl Username Cancel Reset Email × Please log in below Username Password Remember Me Close Login × Not Logged In You must be logged in to perform this action. Ok