An Error Communicating With The Scanning Device
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scan from the device using the provided HP software bundle. The (very uninformative) error message that I received after pressing the Scan Document button was: An error occurred while communicating with scanning device The communication calibre error communicating with device nook problem is often solved by reinstalling the drivers (simply remove the printer from Printers calibre error communicating with device kindle and Faxes and click "Add Device" from the installation CD - no need to reinstall the included software) or by correcting error communicating with scanner common network misconfigurations (wrong IP, disconnected network cable, etc.). Steps for basic troubleshooting are discussed on HP's Website for USB and Network connections. If/When the basic troubleshooting procedures don't solve the problem, there is a very http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/quot-An-error-occurred-communicating-with-the-scanning/td-p/82661 involved solution for correcting the driver network connection settings posted by Ken Leon on the HP Forums (along with other useful suggestions/diagnostics in that thread). However, in one (increasingly common) case, it may be possible to avoid the need to reconfigure the internals of the scanner drivers. If your ISP participates in DNS Hijacking, it may be prudent to rule this out as a cause of the error. It appears that the https://digitalenginesoftware.com/blog/archives/13-An-error-occurred-while-communicating-with-scanning-device.html scan drivers attempt to address the device based on its hostname rather than its IP address (regardless of configuration) and when it resolves the address of the device, the DNS request gets hijacked and the scan drivers attempt to connect to the ISP server instead of the device. To diagnose this, simply disconnect the network from the Internet (and restart the router and computer after disconnecting to clear their DNS cache) and see if the error still appears. If it does, then this is not the problem, if it does not, you have found the problem. To remedy the problem, add an entry to the hosts file which associates the hostname of the device (both the name displayed in its web configuration as the hostname and its MAC address prepended with "HP" as this is often used by the drivers). Posted by Kevin Locke in Troubleshooting at 14:14 Trackbacks Trackback specific URI for this entry No Trackbacks Comments Display comments as (Linear | Threaded) No comments The author does not allow comments to this entry Quicksearch Syndicate This Blog RSS Feed Atom Feed Authors Kevin Locke Mike Archer Peter Nix All authors Show tagged entries java news objective-c xcode Archives September 2016 August 2016 July 2016 Recent... Older... Blog Administration Open login screen
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enter a title. You can not post a blank message. Please type your message and try again. kcalvey Level 1 (0 points) Q: Mac cannot communicate with all-in-one scanner. Tried a Brother, a Canon, now an HP. I've run through three all-in-one printers in the past two months (Brother, Canon, HP) in part because I get "An error occurred while communicating with the scanner" message when I try to open scanner. I have OSX 8.2 and am connecting to a router via ethernet.Kevin iMac, OS X Mountain Lion Posted on Mar 9, 2013 8:19 AM I have this question too Close Q: Mac cannot communicate with all-in-one scanner. Tried a Brother, a Canon, now an HP. All replies Helpful answers by trouble me, trouble me Mar 9, 2013 11:41 AM in response to kcalvey Level 1 (113 points) Desktops Mar 9, 2013 11:41 AM in response to kcalvey How are you trying to connect to the AIO printer? Helpful (0) Reply options Link to this post by kcalvey, kcalvey Mar 9, 2013 11:49 AM in response to trouble me Level 1 (0 points) Mar 9, 2013 11:49 AM in response to trouble me Connected via Ethernet. More specially, I've tried to scan via Mac printer utility, print to computer option on printer and via ReadIris software that came with computer. Helpful (0) Reply options Link to this post by Eric Root,★Helpful Eric Root Mar 9, 2013 11:54 AM in response to kcalvey Level 9 (71,813 points) iTunes Mar 9, 2013 11:54 AM in response to kcalvey Maybe this will help for the HP:Scan - HP in 10.8 Helpful (3) Reply options Link to this post by kcalvey, kcalvey Mar 9, 2013 12:07 PM in response to Eric Root Level 1 (0 points) Mar 9, 2013 12:07 PM in response to Eric Root It helps in that it looks like this printer is going to be a pain in the neck. I think it's going back. Love my Mac but it doesn't seem to play well with other products. Helpful (0) Reply options Link to this post by Eric Root