Credit Card Terminal Error
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Verifone Credit Card Terminal
Credit Card Logos Log In To Your Account Fix Credit Card Terminal Issues credit card terminal with chip reader Setup for your credit card terminal can be quick and easy, but sometimes you may need an extra hand. Review credit card terminal reviews the tips below, and if you still need help, we’ll get you trained. Connecting Your High-Speed Credit Card Terminal If you are having difficulty downloading software or submitting transactions, check the following: Verify
Credit Card Terminal For Iphone
that the cables are securely connected to the correct port on the terminal and the router. Confirm that the credit card terminal’s amber and green lights are active (illuminated). These lights may be located where your Category 5 (Cat 5) Ethernet cable is connected to your terminal, or on the terminal’s display screen. Try rebooting your router and/or terminal. Disconnect the power cable to the
Chase Credit Card Terminal
terminal and router. Unplug the CAT 5 cables connecting the equipment. Wait approximately 30 seconds. Reconnect the cables and the power on the devices from the wall to the terminal. Allow 60 seconds for the terminal application to reboot and establish a connection with the router. If your establishment uses the same router to connect to a PC, you should attempt to visit a website to verify that the router is working properly. Lastly, to verify whether the port is working properly, connect the terminal’s Cat 5 cable to the port on your router. Connecting Your Dial Terminal If you are having difficulty downloading software or submitting transactions, check the following: Confirm that the phone cord is plugged into the correct port of the credit card terminal and in the wall jack or splitter. Plug a regular phone into the wall jack or splitter to ensure there is a dial tone. Move the terminal to another wall jack or phone line and reattempt the communication. Confirm that you are using the correct PBX Access Code (for example, dialing “9" first to reach an outside line) in the terminal. Sometimes adding pauses prior to the phone
a different credit card or bank account information to use for an ACH transaction. Have your customer call their issuing bank (the number is typically printed on the virtual credit card terminal back of the credit card) and resolve any issues that are preventing the
Credit Card Terminal Software
transaction from being approved. Once your customer confirms that the bank will honor the card, you can attempt the smartphone credit card terminal transaction again. When viewing a failed credit card payment’s Transaction Details screen, the transaction Statuswill be “Failed,” the Reason Descriptionwill be “DECLINE” and the Authorization Codewill be one of the following failure codes, https://www.chasepaymentech.com/terminal_help_for_merchants.html as shown below: Description:Decline Failure Code:05 Failure Code Definition: Do not honor. What it Means: The customer’s issuing bank is preventing the transaction from being authorized, and instructing you not to honor the card. What to Do: Have your customer call their issuing bank (the number is typically printed on the back of the credit card) and ask why the transaction was declined and clear https://paysimple.com/paysimple30_help/ps30/a7-cc-failure-codes/Credit_Card_Decline_Codes.htm up any problems that are causing the card to be declined. Once the issuing bank confirms that they will approve future attempts, try the transaction again. You can also ask your customer for a different credit card account or an ACH account, and attempt the transaction again. Description:Decline Failure Code: 51 Failure Code Definition: Insufficient Funds What it Means: The customer’s issuing bank is preventing the transaction from being authorized because your customer is over his/her credit limit for the card (or processing the attempted transaction would cause the customer to go over the limit). What to Do: Have your customer call their issuing bank (the number is typically printed on the back of the credit card) and ask for a credit limit increase that will permit the transaction to be processed. When the new limit is confirmed, attempt the transaction again. You can also ask your customer for a different credit card account or an ACH account, and attempt the transaction again. Description:Decline Failure Code:62 Failure Code Definition: Invalid service code, restricted What it Means: This code will appear for one of two reasons: 1. You are attempting an American Express or
through a few of them so you can be better informed when speaking with technical support.I. "Comm Error" - Stands for communication error and is by far the most common issue that you will face. The credit card terminal communicates in two ways. It sends out a signal to the bank which includes the http://ccsalespro.com/common-technical-issues-vx510/ amount of the transaction, etc. The bank authorizes these funds and sends a signal back to the https://www.paypalobjects.com/en_US/vhelp/paypalmanager_help/result_values_for_transaction_declines_or_errors.htm terminal to say "Approved" or "Declined." If a communication error happens on the way to the bank or on the way back, it will say "Comm Error."A. It is normal and to be expected for a new merchant processing over a phone line to receive this error once or twice in the first couple weeks. Always instruct the merchant to unplug the terminal, wait a few credit card seconds, and plug it back in. This will be a temporary fix 95% of the time. Tell new clients to expect this error once or twice in the first few weeks and instruct them to try this fix. This one tip will save you more than 60% of your total time spent on technical support; the customer will be happy. They will feel in control, which all business owners love! (Also, it will save you a tough phone call and time away credit card terminal from selling)B. If this happens multiple times or still doesn't work even after the unplug and re-plug, you need to make some changes. First, ask the merchants the following questions and write down the answers. You will then be better informed when you call Tech Support:"Did you experience the same problems with your old terminal from the other processor?""Is this a dedicated phone line?" If not, "Do you have a splitter on the line and how many other things are running on this line?" - It is always ideal to have a dedicated line for the Credit Card machine. Sharing this line with a fax machine is fine. However, sharing it with a phone or ATM machine will result in occasional problems regardless of what you do. Someone may call in or try to use the ATM machine while a transaction is coming. This can cause temporary problems with the connection and can even cause the terminal to freeze. On rare occasions it is possible for a transaction to still go through the bank even though the terminal reads "Comm Error" or even "Decline" if the connection is interrupted at just the right moment."Is this a digital or an analog line?" They probably will not know the answer. But if their carrier is Comcast or Verizon, there is a good chance it could be a digital line. This is a problem which you need to tell tech support when you call.C. Now is the time to fix the problem. He
then the RESPMSG parameter returns the description of the RESULT code. A value of 0 (zero) indicates that no errors occurred and the transaction was approved. A value greater than zero indicates a decline or an error. RESULT RESPMSG and Explanation 0 Approved For Account Verification authorization transactions, RESULT=0 with RESPMSG=Verified. 1 User authentication failed. Error is caused by one or more of the following: Invalid Processor information entered. Contact merchant bank to verify. "Allowed IP Address" security feature implemented. The transaction is coming from an unknown IP address. For more information, refer to Allowed IP Addresses. You are using a test (not active) account to submit a transaction to the live PayPal servers. Change the URL from pilot-payflowpro.paypal.com to payflowpro.paypal.com. 2 Invalid tender type. Your merchant bank account does not support the following credit card type that was submitted. 3 Invalid transaction type. Transaction type is not appropriate for this transaction. For example, you cannot credit an authorization-only transaction. 4 Invalid amount format. Use the format: “#####.##” Do not include currency symbols or commas. For processors that do not support Account Verification, you will receive this RESULT code if you process a $0 transaction. 5 Invalid merchant information. Processor does not recognize your merchant account information. Contact your bank account acquirer to resolve this problem. 6 Invalid or unsupported currency code 7 Field format error. Invalid information entered. See RESPMSG. 8 Not a transaction server 9 Too many parameters or invalid stream 10 Too many line items 11 Client time-out waiting for response 12 Declined. Check the credit card number, expiration date, and transaction information to make sure they were entered correctly. If this does not resolve the problem, have the customer call their card issuing bank to resolve. 13 Referral. Transaction cannot be approved electronically but can be approved with a verbal authorization. Contact your merchant bank to obtain an authorization and submit a manual Voice Authorization transaction. 14 Invalid Client Certification ID. Check the HTTP header. If the tag, X-VPS-VIT-CLIENT-CERTIFICATION-ID, is missing, RESULT code 14 is returned. 19 Original transaction ID not found. The transaction ID you entered for this transaction is not valid. See RESPMSG. 20 Cannot find the customer reference number 22 Invalid ABA number 23 Invalid account number. Check credit card number and re-submit. 24 Invalid expiration date. Check and