Credit Card Transaction Error Messages
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SUMMARY Below you'll find explanations of decline codes you may have encountered as well as potential solutions. Declines are made by the card-issuing bank, not your software. If your client does not believe their card should have declined, please advise
Credit Card Transaction Error.( 1g97 )
them to call the 1-800 on the back of the card for more information. credit card transaction codes If you receive a decline that is not listed on this page please contact Merchant Support. Declined - 30002: DECLINED This means
Zip Code For Credit Card Transaction
that the card holder's credit card company has blocked the transaction. Have the client call the 800 number on the back of the card and find out why. Declined - 30009: EXCEPTION This means your merchant account has credit card transaction costs been deactivated pending receipt of your W-9 document. Download a W-9 here. Take a photo and mail it to 1099Group@elavon.com or fax it to 1-877-304-0975. If you have questions about receipt or time frame to reactivation, contact Elavon at 1-844-878-7493. 01 Call This means that the card holder's credit card company has blocked the transaction. Have the client call the 800 number on the back of the card and find out why. 02 Call This credit card transaction fee threshold means that the card holders credit card company has blocked the transaction. Have the client call the 800 number on the back of the card and find out why. 04 Hold-call or Pick Up Card Merchant to keep the card. There is a problem with the card. Call the 800 number on the back of the card to determine the issue. 05 Decline Do not honor. The customer's credit card company is telling you not to honor the card. There is a problem with their account or they don't recognize the billing address on file. Add the cardholder's correct billing address to the Billing Info and try the card one more time. If it continues to decline, call the 800 number on the back of the card to find out why. 07 Hold-call or Pick Up Card Merchant to keep the card. There is a problem with the card. It has been marked for fraud. Call the 800 number on the back of the card to determine the issue. 12 Decline - Invalid Transaction Please verify that you are typing in the credit card information correctly and run the transaction again. 14 Card No. Error Account number entered incorrectly (bad swipe or mistyped). Verify account number with customer and re-enter (or re-swipe if card is on hand). 19 DECLINED
then the RESPMSG parameter returns the description of the RESULT code. A value of 0 (zero) indicates that no errors occurred
Credit Card Transaction Process
and the transaction was approved. A value greater than zero indicates average credit card transaction fee a decline or an error. RESULT RESPMSG and Explanation 0 Approved For Account Verification authorization transactions, RESULT=0
Visa Credit Card Transaction Fees
with RESPMSG=Verified. 1 User authentication failed. Error is caused by one or more of the following: Invalid Processor information entered. Contact merchant bank to verify. "Allowed IP Address" https://support.mindbodyonline.com/hc/en-us/articles/203255323-U-S-credit-card-decline-codes security feature implemented. The transaction is coming from an unknown IP address. For more information, refer to Allowed IP Addresses. You are using a test (not active) account to submit a transaction to the live PayPal servers. Change the URL from pilot-payflowpro.paypal.com to payflowpro.paypal.com. 2 Invalid tender type. Your merchant bank account does not support the following https://www.paypalobjects.com/en_US/vhelp/paypalmanager_help/result_values_for_transaction_declines_or_errors.htm credit card type that was submitted. 3 Invalid transaction type. Transaction type is not appropriate for this transaction. For example, you cannot credit an authorization-only transaction. 4 Invalid amount format. Use the format: “#####.##” Do not include currency symbols or commas. For processors that do not support Account Verification, you will receive this RESULT code if you process a $0 transaction. 5 Invalid merchant information. Processor does not recognize your merchant account information. Contact your bank account acquirer to resolve this problem. 6 Invalid or unsupported currency code 7 Field format error. Invalid information entered. See RESPMSG. 8 Not a transaction server 9 Too many parameters or invalid stream 10 Too many line items 11 Client time-out waiting for response 12 Declined. Check the credit card number, expiration date, and transaction information to make sure they were entered correctly. If this does not resolve the problem, have the customer call their card issuing bank to resolve. 13 Referral. Transaction cannot be approved electronically but can be approved wi
Gateway Rejections Descriptors Duplicate Transaction Checking Email Receipts Vault Overview Create Update Card Verification Reporting Overview Settlement Batch Summary Transaction https://articles.braintreepayments.com/control-panel/transactions/declines Summary Decline Analysis Expiring Cards 1099-K Webhooks Custom Fields Transactions/Declines https://stats.slimcd.com/documentation/Error%20Codes_full.htm Declines are not the same as gateway rejections. Declined transactions are blocked by the customer's bank, while gateway rejections are blocked by your gateway settings. A processor decline indicates that the customer’s bank has refused the transaction request. Sometimes you can credit card tell why it was declined by reading the response code, but only the customer's bank can confirm the specific reason. Here are a few of the most common ones: Incorrect credit card number or expiration date Insufficient funds Some banks will reject charges based on location Some banks will reject charges credit card transaction based on their own fraud rules An acceptable decline ratio is about 10%, but this may fluctuate based on industry or business model. You can analyze your decline ratio by creating a decline report. Your decline ratio may be inflated by repeated attempts on the same payment method—either on your end or the customer’s end. We recommend that you use our risk threshold rules to reduce repeated customer attempts and our automated retry logic for subscriptions instead of implementing your own. Authorization declines When we talk about declines, we're usually referring to authorization declines. These happen when you request authorization to charge a customer's payment method, and the bank refuses to authorize the charge. See the complete list of authorization decline codes. Settlement declines Declines can also happen on settlement: when you try to collect funds from a customer's payment method after a successful authorization, and the bank says no. These
the address that was provided. 00 or 85 Zip Match Approved transaction. There was a match on the zipcode that was provided. 00 or 85 No Match No address or ZIP match, but the transaction was still approved due to your settings. 00 or 85 Ver Unavailable The address checking system is not available for this cardholder, but the transaction was still approved due to your settings. 00 or 85 Retry The address check system in down at this time, but the transaction was approved due to your settings. 00 or 85 Error Ingeligable Not a mail/phone order, but your transaction was approved due to your settings. 00 or 85 Serv Unavailable Serive not support for this card, but the transaction was approved due to your settings. 00 Approval Approved and completed. 85 Card Ok Approved and completed. 01 Call This means that the card holders credit card company has blocked the transaction. Have the client call the 800 number on the back of the card and find out why. 02 Call This means that the card holders credit card company has blocked the transaction. Have the client call the 800 number on the back of the card and find out why. 28 No Reply The card holders bank is not replying to the credit card transaction. Try waiting and then rerunning the transaction. 91 No Reply The card holders bank is not replying to the credit card transaction. Try waiting and then rerunning the transaction. 04 Hold-call or Pick Up Card Pick up the card. There is a problem with the card. Call the 800 number on the back of the card to determine the issue. 07 Hold-call or Pick Up Card Pick up the card. There is a problem with the card. It has been marked for fraud. Call the 800 number on the back of the card to determine the issue. 41 Hold-call or Pick Up Card Lost card, pick up. There has been fraud reported on the account. Call the 800 number on the back of the card. 43 Hold-call or Pick Up Card Stolen card, pick up. There has been fraud reported on the account. Call the 800 number on the back of the card. EA Acct Length Err Verification Error 79 Already Reversed Already reversed at switch 13 Amount Error Invalid amount. Please check the transaction and try again with a proper amount. 83 Cant Verify PIN Cannot verify the PI