Processor Error Invalid Credit Card Number
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then the RESPMSG parameter returns the description of the RESULT code. A value of 0 (zero) indicates that no errors occurred and the transaction was approved. A value greater than zero indicates a
Credit Card Declined Reason Codes
decline or an error. RESULT RESPMSG and Explanation 0 Approved For Account Verification authorization credit card processing error codes transactions, RESULT=0 with RESPMSG=Verified. 1 User authentication failed. Error is caused by one or more of the following: Invalid Processor information
Braintree Processor Declined
entered. Contact merchant bank to verify. "Allowed IP Address" security feature implemented. The transaction is coming from an unknown IP address. For more information, refer to Allowed IP Addresses. You are using a test (not credit card declined error codes active) account to submit a transaction to the live PayPal servers. Change the URL from pilot-payflowpro.paypal.com to payflowpro.paypal.com. 2 Invalid tender type. Your merchant bank account does not support the following credit card type that was submitted. 3 Invalid transaction type. Transaction type is not appropriate for this transaction. For example, you cannot credit an authorization-only transaction. 4 Invalid amount format. Use the format: “#####.##” Do not include currency credit card error messages symbols or commas. For processors that do not support Account Verification, you will receive this RESULT code if you process a $0 transaction. 5 Invalid merchant information. Processor does not recognize your merchant account information. Contact your bank account acquirer to resolve this problem. 6 Invalid or unsupported currency code 7 Field format error. Invalid information entered. See RESPMSG. 8 Not a transaction server 9 Too many parameters or invalid stream 10 Too many line items 11 Client time-out waiting for response 12 Declined. Check the credit card number, expiration date, and transaction information to make sure they were entered correctly. If this does not resolve the problem, have the customer call their card issuing bank to resolve. 13 Referral. Transaction cannot be approved electronically but can be approved with a verbal authorization. Contact your merchant bank to obtain an authorization and submit a manual Voice Authorization transaction. 14 Invalid Client Certification ID. Check the HTTP header. If the tag, X-VPS-VIT-CLIENT-CERTIFICATION-ID, is missing, RESULT code 14 is returned. 19 Original transaction ID not found. The transaction ID you entered for this transaction is not valid. See RESPMSG. 20 Cannot find the customer reference number 22 Invalid ABA number 23 Invalid account number. Check credit card number
Updated: June 07, 2016 15:11 51629 Sometimes you're unable to submit or update your credit card information. This article describes some error messages and how to
Braintree Error Codes
solve them. Note: Your account owner can update your credit card on file debit card declined codes at https://mycompany.zendesk.com/agent/#/admin/subscription. When the payment successfully charges an email is sent to: The email address entered when user provides
Credit Card Response Codes
credit card information Any email addresses added as CCs on the account (Settings > Account > Invoices). If you cannot resolve your credit card issue, contact support@zendesk.com. Please provide the https://www.paypalobjects.com/en_US/vhelp/paypalmanager_help/result_values_for_transaction_declines_or_errors.htm last four digits of your credit card, your subdomain (for example, mycompany.zendesk.com), and a screenshot of the error, if possible. Error message: A transaction error occurred You might see the following error when you submit your credit card information. If you receive an error message upon saving the card, please try re-entering your card once more after clearing cache/cookies, https://support.zendesk.com/hc/en-us/articles/203661736-Resolving-issues-when-your-credit-card-fails- but by using a different browser with the following criteria in mind: Cardholder field contains only the first and last name of the cardholder when possible. Omit middle initials, middle names, and business names (unless the business name is the sole name on the card). Postal Code field contains only the first five digits if you are in the United States. Do not include any extensions. State is required if you are In the US. Often, a call to the credit card provider resolves many of the issues that cause this error, including: holds, credit limit issues, and transaction limits. If you continue to receive the error, and your credit card provider cannot resolve the issue, contact support@zendesk.com. Please provide the last four digits of your credit card, your subdomain (for example, mycompany.zendesk.com), and a screenshot of the error, if possible. Error message: Payment problems You might see error this when you log in, after you have entered your credit card information. We understand that cards expire and things happen, so Zendesk provides a grace period allowing time to update the card
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