Error Failed To Read Product Information From The File
& Site Management Integration Options Developers eMail Components CloudLinux Extensions Extension Catalog Submit your Extension Plans & Pricing Support Resources FAQs Forums Knowledge Base Documentation Downloads Plesk University Release notes Blog Become a Partner Russian German French Spanish Chinese Japanese Italian Language English Russian German French Spanish Chinese Japanese Italian any Search Upgrade failed with error "Could not resolve host: autoinstall-win.pp.parallels.com". Article ID: 120856, created on Apr 2, 2014, last review on Jan 15, 2015 Applies to: Plesk 11.5 for Windows Symptoms "Updates & Upgrade" page not loading and Upgrade failed with the following error: Details: ERROR: Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Could not resolve host: autoinstall-win.pp.parallels.com; Host not found, try again Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: Could not resolve host: autoinstall-win.pp.parallels.com; Host not found, try again Not all packages were installed. Please resolve this issue and try installing the packages again. If you cannot resolve the issue on your own, contact product technical support for a Cause Host autoinstall-win.pp.parallels.com is inaccessible from the server. Resolution Check is it possible to ping autoinstall-win.pp.parallels.com: C:\Windows\system32>ping autoinstall-win.pp.parallels.com Ping request could not find host autoinstall-win.pp.parallels.com. Please check the name and try again. If it's not possible as in case above, check your network configuration and fix this issue. As a temporary workaround you could manually add IP address to system hosts file (C:\Windows\System32\drivers\etc\hosts) following record: 93.184.221.133 autoinstall-win.pp.parallels.com And check access again: ping autoinstall-win.pp.parallels.com Pinging autoinstall-win.pp.parallels.com [93.184.221.133] with 32 bytes of data: Reply from 93.184.221.133: bytes=32 time=82ms TTL=250 Reply from 93.184.221.133: bytes=32 time=83ms T
Can't process products.inf3 Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Kenan, Apr 17, 2012. Kenan Kilo Poster Messages: 34 Hello, I added a capture about my problem. I updated plesk and my hosts file have follows: [root@toledo ~]# cat /etc/hosts # Do not remove the following line, or various programs # that require network functionality will fail. ::1 localhost6.localdomain6 localhost6 127.0.0.1 localhost.localdomain localhost System info : Linux centos 5 + Plesk 10.4.4 Additional info: named and SMTP services can not run; when i try to run, it's fail. I have been waiting you help! Regards. https://kb.plesk.com/en/120856 Attached Files: Capture.PNG File size: 26.8 KB Views: 4 Kenan, Apr 17, 2012 #1 IgorG Odin Team Messages: 19,081 Is hostname autoinstall.plesk.com accessible and resolvable from your Plesk server? IgorG, Apr 17, 2012 #2 Kenan Kilo Poster Messages: 34 How can i test it? I do the follow: [root@toledo ~]# service named status rndc: connect failed: 127.0.0.1#953: connection refused named is stopped Kenan, Apr 17, 2012 #3 IgorG Odin Team http://forum.odin.com/threads/failed-to-read-product-information-from-the-file-cant-process-products-inf3.258870/ Messages: 19,081 #ping autounstall.plesk.com #host autoinstall.plesk.com IgorG, Apr 17, 2012 #4 Kenan Kilo Poster Messages: 34 It says folllow; [root@toledo ~]# ping autounstall.plesk.com ping: unknown host autounstall.plesk.com [root@toledo ~]# host autoinstall.plesk.com ;; connection timed out; no servers could be reached Kenan, Apr 17, 2012 #5 IgorG Odin Team Messages: 19,081 Hostname is unresolvable. Check and fix nameserver settings on you Linux server. It is not Plesk problem. Ask help of your system administrator. IgorG, Apr 17, 2012 #6 (You must log in or sign up to reply here.) Show Ignored Content Share This Page Tweet Your name or email address: Do you already have an account? No, create an account now. Yes, my password is: Forgot your password? Stay logged in Odin Forum Home Forum > More Products Discussion > Older Panel Software Versions > Plesk 10.x for Linux > Plesk 10.x for Linux Issues, Fixes, How-To > Home Forum Forum Quick Links Search Forum Recent Posts Members Members Quick Links Notable Members Current Visitors Recent Activity Knowledgebase Menu Search Search titles only Posted by Member: Separate names with a comma. Newer Than: Search this thread only Search this forum only Display results as threads Useful Searches Recent Posts More... Contact Us Help Home Top RSS Terms and Rules
Vista (4.2) KB Solution ID: KB2416 |Document ID: 12182|Last Revised: June 10, 2015 Tweet Upgrade to the latest versionMany of the issues you might be experiencing with your ESET product have been resolved in the latest version. We highly recommend that you upgrade to the latest version:How http://support.eset.com/kb2416/?viewlocale=en_US do I upgrade to the latest version?Remember:Version 5.x and later of ESETSmart Security and ESET https://tech.enekochan.com/en/2015/08/13/fix-this-field-was-locked-by-vendor-in-plesk-updates-source-and-installation-settings/ NOD32 Antivirus is not suitable for use with ESET server products (for example, ESET Remote Administrator). Check your version here. You may encounter the Windows error message "Failed to read firewall configuration" when installing ESET Smart Security 4.2 or ESET NOD32 Antivirus 4.2. This error has two possible solutions. Please begin with Solution 1 below and move on to the following error failed solutions if your issue is not resolved.
Solution 1: Upgrade your ESET product Download the latest version of your ESET product (version 4.2.64.12 and later). Click here for instructions to upgrade your ESET product. Solution 2: Update your ESET product and Windows operating system This error may occur if you are running the Microsoft Windows Vista operating system without Service Packs and your ESET product modules are not up-to-date. The Self-defense module in your ESET product error failed to must be version 1014or higher to prevent the error. To resolve the issue: Open theAbout ESET Smart Security / About NOD32 Antiviruswindow in your ESET product. Look for the Self-defense support module entry on theInstalled components list in this window. If the value of this entry is 1013 or less, then click here for instructions to update your ESET product. Figure 1-1 NOTE: Installing the newest Service Pack for your Windows operating system often helps prevent other security and functional issues. We recommend you install the newest Service Pack version available for your Windows operating system. To see the Windows Vista Service Pack version installed on your computer, follow the steps below: Step 1:To locate the information about installed Service Pack, click Start , right-click Computer and click Properties. You will see the Service Pack in the middle of the window on the third line down, under Windows edition. If no Service Pack is installed, continue with step 2. Figure 1-2 Step 2: To manually launch the latest Service Pack download, click Start → All Programs → Windows Update. This update process will require several restarts of your computer. If you experience problems running and installing your Windows Updates, refer to the following Microsoft Knowledge Base article: Learn how to install Windows Vista Service Pack 2 (SP2) If you encounter further issues after ininstall some new components to one on my Plesk managed servers but I got this error when going to "Server > Tools & Settings > Plesk > Updates and Upgrades": Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://20141204-09h35m01s.parallels.mirrors.ovh.net.snapmirror.vps.ovh.net/parallels/products.inf3: The requested URL returned error: 404 Can't process versions.inf3: Failed to download the package http://20141204-09h35m01s.parallels.mirrors.ovh.net.snapmirror.vps.ovh.net/parallels/versions.inf3: The requested URL returned error: 404 I asked OVH technical service and they told me more or less this: "Yep, that URL is no longer available but we only provide it on first automated install. Fix it yourself.". I have to say that this happened with the customer service from Spain, something that of course didn't surprise me. We are used to this kind of "help" from customer services here. So I tried to change the product information source to the official Plesk one but I noticed that the field was disabled, as it said "This field was locked by vendor.". I started to search for the original URL in /root/parallels in order to edit it with no luck. When I did a search for this problem on the Internet I got to the most surreal fix I've ever come around: Open the browsers devtools and remove the "disabled" option to the "URL to the directory with .inf3 file" input field, change the URL to the correct one (http://parallels.mirrors.ovh.net/parallels/) and click "Save". It worked! Ref: http://forum.odin.com/threads/where-is-the-parallels-installer-configuration-file.329704/#post-782253 Share this: Share Twitter Facebook Google LinkedIn Email Plesklocked, products.inf3, updates, upgrades You might also like Fix "There is no suitable CSPRNG installed on your system" in Plesk After updating paragonie/random_compat you may get this error. This is caused because version 2.0 stopped... Adding PHP 7.0 support in Plesk First thing you need to do is update to Plesk 12.5 (currently 12.5.30). For that you have to go