Internal Error 2735 Norton
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6.0,I got this error message: Internal error 2735.ShoeboxDLL. What does it mean and how do I correct this? Any suggestions/advise,are greatly appreciated and thank you very much in advance. Matthew. OS: Win http://forum.worldstart.com/archive/index.php/t-4648.html ME:( :( lesamie11-19-2002, 03:07 AMHi. I have copied this from a MKB article, which doesn't actually seem to be available at the moment; PIP: Installer Error 2735: Shoebox.dll (Q279221) ---------------------------------------------------------- ---------------------- The information in this article applies to: Microsoft Greetings 2001 Microsoft Picture It! Express 2001 Microsoft Picture It! Photo 2001 Microsoft Picture It! Photo Premium 2001 Microsoft Picture It! Publishing 2001 Microsoft Picture It! Publishing internal error 2001 Gold Microsoft Picture It! Publishing 2001 Platinum Microsoft Picture It! Publishing 2001 Silver the operating system: Microsoft Windows 98 the operating system: Microsoft Windows 98 Second Edition Microsoft Works Suite 2001 ---------------------------------------------------------- ---------------------- SYMPTOMS When you install any of the products listed at the beginning of this article, you may receive either of the following error messages: Internal Error 2735: shoeboxdll -or- Internal Error 2735: shoebox.dll internal error 2735 CAUSE This behavior can occur if Microsoft Internet Explorer version 5.5 or Microsoft Data Access Components (MDAC) silent installation was interrupted by a conflict and was not completed. This prevents the cataloguing process from being completed. RESOLUTION To resolve this issue, delete the following folder: :\program files\common files\microsoft shared\shoebox Then reinstall the program. If this does not resolve the issue, follow these steps in the order that they are presented. NOTE :This issue is known to occur if you have Norton SystemWorks or Norton Utilities installed on your computer. If this doesn't do the trick post back as there are other things more complicated to try. Amie vicegrip11-19-2002, 03:32 AMThis is th definition according to MS Custom action '[2]' has caused an unhandled exception and has been stopped. This may be the result of an internal error in the custom action, such as an access violation. The Knowledge Base article dealing with this problem is no longer available Shoebox.dll does not appear to be an MS dll and could be causing the problem Go start/search/ and put in shoebox.dll to find it. Rename it shoebox.old and reboot Try your install again. vicegrip11-19-2002, 03:35 AMHello Amie, You a